Passport BMW

Problems started in Nov. My car would start but immediately cut off. It got towed to Passport and they said it was the idle control valve. So I told them to fix it - it was $700. The first week of immediately cut off. It got towed to Passport and they said it was the idle control valve. So I told them to fix it - it was $700. The first week of Jan the car did the same thing and had to be towed again to Passport. They had the car 2 weeks and finally decided I needed a new vent valve - supposedly had a hole in it even though it was fine when the car was there in Nov. Another $600 which I paid. They said they definitely fixed the problem - I won't have any issues and if so they would pay the next tow bill. I get the car back and that very night the car is running horribly. I attempt to drive it back to BMW but don't make it. Car starts and immediately cuts off. Car has to be towed a third time. Now they say I need a new fuel pump and they want $750 to fix that and pay for the tow bill. I refuse to pay that. I said the car needed a fuel pump the first time and you didn't fix that. I call BMW NA and get them involved.. They are not much help but do call the dealer. Finally, the service manager calls me. I agree to pay for parts - $440 but not labor and not the tow bill. Still arguing.... PS BMW NA told me that maybe I should find another dealer to take the car to... GOOD ADVICE TO FOLLOW - I WILL NOT BE BACK More

Passport BMW is a class operation. My buying experience was professional from the beginning when I was just gathering information up to and including the sale. I dealt with several sales people over a per was professional from the beginning when I was just gathering information up to and including the sale. I dealt with several sales people over a period of months, who were all very helpful, providing all the information I needed and not pushing to close a sale. I highly recommend Passport BMW. More

Searching for your next car is never an easy task. Unlike other dealerships that will do anything to get you to sign on a new car, at Passport BMW, your needs come first and all your concerns are addressed. other dealerships that will do anything to get you to sign on a new car, at Passport BMW, your needs come first and all your concerns are addressed. Brandon Kim was very friendly and made sure we were comfortable. He also explained some of the features in the BMW X3 I bought. I love this car and it was a great purchase. I would definitely return to Passport BMW in the future. More

My family and I have worked with Nan Wong for over 15 years now, and we just purchased our first BMW from Passport because of her move there. It is a wonderful showroom, well organized, customer friendl years now, and we just purchased our first BMW from Passport because of her move there. It is a wonderful showroom, well organized, customer friendly, and as always, Nan's service is beyond compare. She is simply the best in the business, and Passport is lucky to have her. And we are lucky to have discovered Passport as a new place where we will do business! Thank you again! More

Passport BMW provided excellent customer service and I would gladly return for future purchases. The salesperson was very accommodating and wiling to provide a detailed demo of the car. would gladly return for future purchases. The salesperson was very accommodating and wiling to provide a detailed demo of the car. More

I'm a car enthusiast and buy several nearly new interesting and fun cars annually just for my own enjoyment. There are very few dealerships that understand the motivation behind this and they try interesting and fun cars annually just for my own enjoyment. There are very few dealerships that understand the motivation behind this and they try to treat everyone in the same manner.... not Passport and not Kevin Mellett. I pay cash cash so I'm not interested in financing and other frills.... I just want to know what the bottom-line price is going to be and what they are thinking on my trade if I have one... online via email. I don't want to be hassled and create a scene at the dealership arguing about price.... I want to know before I go what I'm going to pay. Then, if my car is what I said it was and the dealership's vehicle is as nice as I was hoping we have a nice clean low impact to both of us deal. Very few dealers will give you even an indication of a trade-in allowance online even when everyone is clear that it is contingent on seeing the cars. I don't even go look any more if I can't get some pretty firm pricing. Kevin Mellett has worked on two deals with me so far and there will certainly be more. Passport doesn't try to hit a home run on pricing their high end trades so they are a great place to shop for nearly new cars. More

Brandon Kim was very helpful and friendly during the process of buying the car. He explained everything I wanted to know. He also followed up with me by phone calls and emails to answer all my questions process of buying the car. He explained everything I wanted to know. He also followed up with me by phone calls and emails to answer all my questions. I'm very satisfied with his performance and I recommend this dealer and this dealership. Brandon was professional and he gave us a very good price to earn our business. More

My first BMW purchase at Passport BMW was from a salesman named Joe Long. Everything he promised was delivered, and more. He even drove to my home to accomodate me on more than one occasion. It's no wonder w named Joe Long. Everything he promised was delivered, and more. He even drove to my home to accomodate me on more than one occasion. It's no wonder why he is is general sales manager now. I have since acquired 8 BMW's from Passport for myself, wife, and daughter. I have found Greg Parker to be of the same caliber as Mr. Long. I have traved as far away as seven hours to get my cars at Passport. They place a high value on loyalty. I believe they are in business to serve their customers in an honest and fair fashion, not get their money. That's why they will always get my business. My last transaction was January 2, 2012! I'll be back. Dr. James Reese, Williamsburg, VA. More

I came to Passport to look at a Used SUV and was impressed with the services of Brandon Kim and Passport BMW. The treated me like I was buying a new BMW when I was buying a used Jeep. I would reco impressed with the services of Brandon Kim and Passport BMW. The treated me like I was buying a new BMW when I was buying a used Jeep. I would recommend Passport BMW and Brandon Kim if you are in the market for a vehicle. More

this is the 5th BMW I have bought from Passport...despite being on the wrong side of the river(I live in VA) the dealership goes out of its way to accomodate you for both the purchase and most importantly se being on the wrong side of the river(I live in VA) the dealership goes out of its way to accomodate you for both the purchase and most importantly service,from my perspective passport has the most convenient "Concierge Service" that brings a loaner BMW to wherever you are and returns your car when its done...this is genius and far and away a clear differentiator! Nan Wong was my sales associate, she was incredibly professional and service centric...I would HIGHLY reccomend her to anyone who goes to Passport. More