Passport BMW

Myself and other Half on March 24, 2012 went out just to look at BMW'S. Sad to say the first dearlership we went to we were not happy so of course we left. someone told us about Passport BMW'S in marlow h look at BMW'S. Sad to say the first dearlership we went to we were not happy so of course we left. someone told us about Passport BMW'S in marlow height so we decided to stop in and I am so glad we went. Nan wong was my Sale person and she was so GREAT that I brought my first BMW.Very knowledgeable, kind, friendly, pleasant, ect. David Comfort Sale Manager, introduce himself. very pleasant,friendly, kind ect.Jeff Steel Business Manager made us feel right at home closing out the deal. I have told alot of people about our experince there, myself YES I do plan on going back. I give THANKS to the staffs, keep up the good work you made my visit a blessing. More

The salesman Kevin is a very nice person. He explained every thing quite clearly and when my wife and I have questions about the car, the financing and even the property tax, he gave us an answer quickly. every thing quite clearly and when my wife and I have questions about the car, the financing and even the property tax, he gave us an answer quickly. We are welcomed here and hope to do business again in future. More

I was referred to Nan Wong by my HR at work, who has leased two BMW's from Nan. Nan's warmth, knowledge and customer service 'wowed' me! I am in sales, so that is not easy to do. She is amazing! Kevin L leased two BMW's from Nan. Nan's warmth, knowledge and customer service 'wowed' me! I am in sales, so that is not easy to do. She is amazing! Kevin Lee, the pre-owned Manager evaluated my trade-in and even with our short interaction, I was impressed by his friendliness. The last person I encountered was the Finance Manager, Javad Emadiazar, who could not have been nicer to me. The dealership is gorgeous and immaculate, and I was truly impressed. I have always been a Cadillac owner, but this experience at Passport with every person I encountered now has me switching to not just BMW, but this particular dealership and these particular people. WOW! More

ANNA MARIE was very professional and friendly. She was inviting and always respected my opinion and was NEVER pushy!!!! I have had very negative car shopping experiences in the past but not at Passport B inviting and always respected my opinion and was NEVER pushy!!!! I have had very negative car shopping experiences in the past but not at Passport BMW and definitely not with Anna Marie. As a matter of fact I went in to purchase a new car and called my buddy up and he ended up buying one from her as well! I recommend this dealership to anyone who is looking for a hot new or used BMW!!!! GREAT SERVICE, GREAT PRICES, GREAT DEALS!!!!!! SUPER FRIENDLY STAFF!!! More

I have purchased many vehicles in my life, both new and used, mostly high end models. I can honestly say that no other salesperson that I have ever dealt with can match the level of enthusiasm and professi used, mostly high end models. I can honestly say that no other salesperson that I have ever dealt with can match the level of enthusiasm and professionalism Nan gave to my purchase. Even though my purchase was only a $20,000 used car she made me feel like I was a senator buying a $100,000 X6 M. More

Nan Wong IS: Pleasant, sincere, friendly, knowledgeable and a true professional! She was informative throughout the entire process and extremely responsive. I would highly recommend and encourage anyone and a true professional! She was informative throughout the entire process and extremely responsive. I would highly recommend and encourage anyone desiring those qualties in a person, let alone a sales associate, to definitely go to Passport and ask for Nan!! More

They deserve a Zero! Stay away from BMW Passport service center! I have never been so insulted by BMW staff since I purchased my BMW! (2006 then 2011) If you live in the area and need service make the drive center! I have never been so insulted by BMW staff since I purchased my BMW! (2006 then 2011) If you live in the area and need service make the drive to BMW Fairfax, you will not regret it! My car was stolen and once recovered, my tags were missing and had to be replaced. I live in DC, and after taking off work, leaving DMV (3 hour wait), I decided to drive to Passport BMW to purchase the BMW license plate holders so I could screw on my replaced tags. I purchased the BMW license tag holders and screws for $70 and was told by the parts department sales person that someone from service will assist me putting them on my car. I was surprised, since I had planned to drive home and screw the tags on later. I smiled and said "thanks!" ??I drove through the drive-in service area with my bag in hand and was told by Keith Renner, to receive service, it would cost $80 for a half hour. I responded quickly, with a smile, that I didn't need service, but that the parts salesperson had informed me I could get this done for free by the service department. He said, where do you work? Do you do your job for free? My mouth was hanging open! I asked to speak to the manager, Fred Gerlinsky, who was even more rude than Keith! I told them both, if I went to Autozone or Pepboys and purchased anything, someone would offer to assist just as a courtesy to the customer. I had not asked for something for free, the service was volunteered by a member of BMW staff. I am not sure if there is a belief by the staff that "everyone" is trying to get something for free, but I was extremely insulted by the reference that I was wanting free service. Walking back to my car, I passed four service technicians standing in the parking lot, laughing and smoking cigarettes. I spent $700 the day before at BMW Fairfax to have my car serviced after it was stolen, and I only wish I had driven back to them to buy my license plate holders. I WILL NEVER RETURN TO PASSPORT BMW! More

Nan Wong was the absolute best and if I could give more stars I would. Here's my story I was looking to purchase a BMW Coupe 328i.I previously had an appointment with BMW Fairfax that evening. I made two t stars I would. Here's my story I was looking to purchase a BMW Coupe 328i.I previously had an appointment with BMW Fairfax that evening. I made two trips to BMW Fairfax and each time the car I wanted to test drive wasn't ready. The next day I went online to passport BMW and I chatted with NAN online. This was conducive for me especially during work hours. I told Nan my budget and type of vehicle I was looking for she immediately provided me with a list of options within seconds... I told her I wanted to come in but I had scheduled another appointment with another dealership. She then ran a comparative analysis of the vehicle I was interested in at the other dealership and the vehicle she thought would be an excellent fit for me. She pointed out very distinct differences from Satellite radio ready and satellite radio installed, from RWD and AWD and a host of others... and the price differential between the two was $800 for a lot more features. Just through online chatter I felt comfortable with her and I decided to go to the Passport BMW. Upon arrival EVERYONE was very nice from the assistant at the front as well as other car salesmen. We then went to find my vehicle it was apparent that she knew A LOT about BMWs.. Within 20 minutes I test drove a black 2009 BMW coupe with navigation system it was great. When I finished test driving the vehicle I told her I was interested.. She then sat down and went over the car fax report with me and even did a search for other vehicles within the area that have the same accessories. I found they were priced MUCH higher than Passport BMW after 30 minutes of discussing everything imaginable about BMWs in general and the vehicle I was interested in purchasing. I told her I was interested in purchasing the vehicle she stated the vehicle would be ready the next day. The following day I picked up the vehicle it was sparkling clean with a full tank of gas with 4 brand new tires and it was even more beautiful than the day before. After purchasing the vehicle she then took her extensive time and showed me everything I needed to know about the vehicle. I was so impressed. This dealership was great from the finance manager who explained everything I needed to know…to the sales personal that were assisting other customers. I took the time to write this long review because you hear so many horror stories about car sales men and horror stories with dealerships. This one was great A++ I recommend everyone interested in getting a BMW buy from this dealership. Thanks again NAN! I love my car! More

The entire purchase experience was simple, complete and quick. The visit took less than three hours...from entering the doors to leaving with my new car. Nan Wong led this experience the entire way. S quick. The visit took less than three hours...from entering the doors to leaving with my new car. Nan Wong led this experience the entire way. She has been working in the BMW sales business for over 15 years, and knows her stuff. She even taught me how to use all the cool features of my new car including pairing my bluetooth cell phone. Passport assumes that the BMW shopper has done their homework, and knows how to deal. I found the entire process professional, courteous and humble. I could not be happier. More

The whole experience at Passport BMW was a positive one. Nan Wong was extremely knowledgeable, very friendly to work with, and just made the overall experience a pleasant one. I thought that Carmax was o Nan Wong was extremely knowledgeable, very friendly to work with, and just made the overall experience a pleasant one. I thought that Carmax was one of the best dealerships around, until I had the recent experience at Passport. I would highly recommend Passport BMW to anyone looking for a great deal in a great atmosphere. The dealership itself was absolutely beautiful! More