Passport BMW

This dealership,was ready to,work with me and wanted to do business'. I give much credit to annamarie pistone. She is an excellent salesperson.she went out of her way to make the deal- so I went 40 mi.es do business'. I give much credit to annamarie pistone. She is an excellent salesperson.she went out of her way to make the deal- so I went 40 mi.es from home and drove by 2 other dealers to,work with her. More

I live in Virginia and went to two local BMW dealerships. The one in Alexandria was terrible, no one even acknowledged me or assisted me. The other one wasn't bad, but wasn't great. So I went to Passport BMW The one in Alexandria was terrible, no one even acknowledged me or assisted me. The other one wasn't bad, but wasn't great. So I went to Passport BMW in Marlow Heights, MD. As soon as I walked up I was greeted professionally and in a courteous manor. I took a couple of test drives and then bought a car. I related well with my salesperson and she was very enjoyable to work with. I plan to go to Passport BMW for my future needs, even though it is farther away from my home than other BMW dealers. It is amazing what a little customer service will do. More

The worst service I have ever received. I was charged for services I did not authorized. The service department is very unprofessional, they do not return your calls. They are focus on trying to rip you off, services I did not authorized. The service department is very unprofessional, they do not return your calls. They are focus on trying to rip you off, rather than providing good service. I will never bring my BMW to this dealership again. More

I really enjoyed working with Ed at Passport BMW - he made it such an outstanding experience to buy our BMW. Ed was very professional, efficient, knowledgable and friendly. He gave us great price and my made it such an outstanding experience to buy our BMW. Ed was very professional, efficient, knowledgable and friendly. He gave us great price and my overall buying experience was a “ten.” I would recommend working with him and this dealership to everyone! More

Unfortunately I had just totaled my car and do to the rough economy, buying another luxury vehicle was challenging. JC worked with my situation and was very diligent in putting me in a vehicle. He was ve rough economy, buying another luxury vehicle was challenging. JC worked with my situation and was very diligent in putting me in a vehicle. He was very knowledgeable, responsive, and a joy to work with. More

The place is utterly professional. And friendly. And NOT pushy. In the car dealer business, that's a breath of fresh air! From the salesmen to their customer service, it's a pleasure doing business with the pushy. In the car dealer business, that's a breath of fresh air! From the salesmen to their customer service, it's a pleasure doing business with them. More

I would like to take time out to “thank you” Annamarie Pistone for helping me in purchasing my new car. This is my second BMW, and I must say that you assisted me with deciding which car to purchase. Th Pistone for helping me in purchasing my new car. This is my second BMW, and I must say that you assisted me with deciding which car to purchase. Thank you for being direct and upfront throughout the process. Thank you for being available when I needed assistance. Thank you for explaining in detail. Thank you for being patience when I didn’t know exactly what I wanted. Thank you for not haggling and giving me a fair purchase price. Thank you for being available to answer question after car delivery. Thanks for being knowledgeable about the cars and products. Thanks for helping me throughout the sales process. I love my new car!! I would definitely recommend friends and family to Annamarie Pistone. More

If you are considering purchasing a new or pov bmw, it will be worth your time to visit John Dugan at Passport bmw. I tried giving my business 2 times to a dealership within 5 miles of my home, eventhoug will be worth your time to visit John Dugan at Passport bmw. I tried giving my business 2 times to a dealership within 5 miles of my home, eventhough passport had been recommended to me,and finally purchased my vehicle from JohnDugan at Passport. Easy, direct and clear transaction! I got exactly what I wanted and found it to be a surprisingly pleasant and easy experience! More

Ed and the team at Passport did a great job convincing me to drive 180 miles (from VA) to Maryland to close the deal and buy from them. to drive 180 miles (from VA) to Maryland to close the deal and buy from them. More

The customer service I received from Benny was excellent. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle. More