Passport BMW

The worst service I have ever received. I was charged for services I did not authorized. The service department is very unprofessional, they do not return your calls. They are focus on trying to rip you off, services I did not authorized. The service department is very unprofessional, they do not return your calls. They are focus on trying to rip you off, rather than providing good service. I will never bring my BMW to this dealership again. More

I really enjoyed working with Ed at Passport BMW - he made it such an outstanding experience to buy our BMW. Ed was very professional, efficient, knowledgable and friendly. He gave us great price and my made it such an outstanding experience to buy our BMW. Ed was very professional, efficient, knowledgable and friendly. He gave us great price and my overall buying experience was a “ten.” I would recommend working with him and this dealership to everyone! More

The place is utterly professional. And friendly. And NOT pushy. In the car dealer business, that's a breath of fresh air! From the salesmen to their customer service, it's a pleasure doing business with the pushy. In the car dealer business, that's a breath of fresh air! From the salesmen to their customer service, it's a pleasure doing business with them. More

Unfortunately I had just totaled my car and do to the rough economy, buying another luxury vehicle was challenging. JC worked with my situation and was very diligent in putting me in a vehicle. He was ve rough economy, buying another luxury vehicle was challenging. JC worked with my situation and was very diligent in putting me in a vehicle. He was very knowledgeable, responsive, and a joy to work with. More

I would like to take time out to “thank you” Annamarie Pistone for helping me in purchasing my new car. This is my second BMW, and I must say that you assisted me with deciding which car to purchase. Th Pistone for helping me in purchasing my new car. This is my second BMW, and I must say that you assisted me with deciding which car to purchase. Thank you for being direct and upfront throughout the process. Thank you for being available when I needed assistance. Thank you for explaining in detail. Thank you for being patience when I didn’t know exactly what I wanted. Thank you for not haggling and giving me a fair purchase price. Thank you for being available to answer question after car delivery. Thanks for being knowledgeable about the cars and products. Thanks for helping me throughout the sales process. I love my new car!! I would definitely recommend friends and family to Annamarie Pistone. More

If you are considering purchasing a new or pov bmw, it will be worth your time to visit John Dugan at Passport bmw. I tried giving my business 2 times to a dealership within 5 miles of my home, eventhoug will be worth your time to visit John Dugan at Passport bmw. I tried giving my business 2 times to a dealership within 5 miles of my home, eventhough passport had been recommended to me,and finally purchased my vehicle from JohnDugan at Passport. Easy, direct and clear transaction! I got exactly what I wanted and found it to be a surprisingly pleasant and easy experience! More

Ed and the team at Passport did a great job convincing me to drive 180 miles (from VA) to Maryland to close the deal and buy from them. to drive 180 miles (from VA) to Maryland to close the deal and buy from them. More

The customer service I received from Benny was excellent. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle. More

RSS- I bought a 528ix drive from Nan Wong at Passport BMW. First and far most, Nan is the best sales person I have ever met. She was professional and personable. She was not pushy or rude like some of th BMW. First and far most, Nan is the best sales person I have ever met. She was professional and personable. She was not pushy or rude like some of the sales people I have come in contact wiith. I have been browsing for a car for approximately one (1) year but started SERIOUSLY looking approximately two (2) months ago. I have visited if not all, close to all of the BMW dealerships in the DMV and the service was not up to par. In all fairness I have met some cool sales people but none who comes close to Nan and the staff at Passport BMW. No offense meant, but Nan's supporting cast at Passport BMW were Dave Comfort, Joe (I think he is the manager for pre-own cars), Jeff Steel (Business Manager), Leonard (Service Department) and the two ladies in the business office Dorthea and Phyllis. (My apologies if the titles or work location is incorrect). Everyone was friendly and welcomed me to the Passport and BMW ownership family. The service was so good, I felt like a celebrity. Oh, did I mention, I got an outstanding price for my car. I know my commets are long, so to sum it all up, I would refer my family, friends and a stranger to Passport BMW. Keep up the outstanding and friendly service you provide! NAN, YOU ROCK! More

Ed Han and the staff at Passport BMW were extremely professional and friendly at both our visits to this dealership. They were very supportive during the time we were waiting for our vehicle order to b professional and friendly at both our visits to this dealership. They were very supportive during the time we were waiting for our vehicle order to be completed. All our questions were answered in a timely manner. The whole experience was pleasant and better than any previous car buying experience. More