Passport BMW

I bought a BMW X1 from Passport BMW. Overall, it was a good experience. Our sales person was very helpful. The car has been great so far. good experience. Our sales person was very helpful. The car has been great so far. More

Purchasing my new 2013 BMW X3 could not have been easier! 17,000 miles later, I absolutely love my care and tell everyone I can about the excellent service that Brandon Kim from Passport BMW provided. Bran 17,000 miles later, I absolutely love my care and tell everyone I can about the excellent service that Brandon Kim from Passport BMW provided. Brandon worked with me over the phone and the internet to help me find the vehicle I wanted, arriving at a highly competitive price and shepherding all aspects of the transaction. I had contacted various other area BMW dealerships, many of which were closer to my home. None of those dealerships were willing to work with me without my visiting the dealership. I knew exactly the car I wanted and had no desire to spend hours in a dealership getting a hard sell and hagglling over price. Brandon Kim and Passport BMW earned my business by understanding my needs, working with me on the price, and ultimately negating the distance issue by delivering the vehicle to my home in Loudoun County. More

I located the 2013 X1 that I purchased from Passport BMW on autotrader.com, and traveled down from Connecticut to view and ultimately purchase the car. The car was listed with plenty of pictures that accur on autotrader.com, and traveled down from Connecticut to view and ultimately purchase the car. The car was listed with plenty of pictures that accurately depicted the car. I feel that I paid a fair price and received a good rate on financing from BMW financial. J.C. Thomas has been very helpful in communicating with me regarding anything that has come up. When accessories that I purchased were not immediately available when I purchased the car, J.C. arranged to have them FedEx'd to my house in Connecticut. Whenever I contact J.C. with questions or concerns, he is very prompt in following up. More

Passport BMW damaged the interior lining around my sunroof, the lining of the sunroof cover, and the ability to now fully open my sunroof in my 2006 BMW 550i. I had never had any lining issues before sunroof, the lining of the sunroof cover, and the ability to now fully open my sunroof in my 2006 BMW 550i. I had never had any lining issues before July 16, 2013 and I had my car previously serviced at Passport BMW June 21, 2013 where there was no mention of any interior or sunroof damage inside my vehicle. On Monday, July 15, 2013 my sunroof would only close three-quarters of the way then open up all the way- my sunroof would not close. The next day on Tuesday, July 16, 2013 at 7:45 a.m., I brought my 2006 550i BMW to Passport BMW where Dave Cornell sat in the car with me and performed an initialization of the sunroof, which did not work. At this time, there was no mention of lining or water damage to my vehicle because there was no damage! I left my car to BMW for service, rented a vehicle and proceeded to work. Around 3p.m. Dave called me and left a message on my phone stating that service would not be able to get to my car and that my car would be fixed the next day, July 17th. I arrived at the dealership shortly after his message to return the rental car and request a loaner. Eventually, I was put into an X3. On Wednesday, July 17th, Dave called me and said that he tried to re-initialize the vehicle again (still no mention of interior damage) to no avail and that I would need a new motor, which would cost $1290 plus tax. I agreed to have the repair to my vehicle and I was told to keep the loaner. The next day, Thursday, July 18th, Dave called me and left a message on my phone stating that the frame might be the problem and now worse-case-scenario, $2,700 and that my car would not be repaired until Monday, July 22, 2013 because he wanted the shop manager to confirm what was needed to repair my vehicle. I was scheduled as I had mentioned to Dave previously that I was going out-of-town from July 22-26, 2013, so this would not work. At this point no work had been performed on the car and I decided to retrieve my vehicle because it seems they are not sure what problem persists, the price has augmented, and I did not want to keep the loaner while I was out-of-town. I arrived at Passport BMW around 4:30 p.m., but Dave would not release my vehicle to me. He said it would take too much time to put my car back together he wanted the Shop Manager to look at the sunroof to make a determination of what is needed to repair my 2006 BMW 550i. I told them my boyfriend was not paying $2,700 for the sunroof and that I can take it to a place that specializes in sunroof repair. Bob (Service Manager) joins Dave in convincing me to keep the loaner until I come back into town saying they really wanted to locate the issue and they would call me while I am out-of-town to give me my options. Dave ensured that my vehicle would be kept inside since the sunroof would not close. On Wednesday, July 24, I received a message from Dave stating that the sunroof had been fixed “free-of-charge”. Furthermore, he stated that the sunroof is "operational" but he was not sure if I wanted to open it and if it stopped working, I would now need a cassette to fix the problem. I am ecstatic at this point even though I was not sure why it was zero dollars or why I would need a cassette if the car is supposed to be repaired. Nevertheless, I called and left a message with Dave before my flight home to thank him not foreseeing what had happened to the interior of my 2006 BMW 550i. I returned home on Thursday, July 26, 2013. I picked up my vehicle around 4:50p.m., but did not immediately look up! Once I did a few moments later, there were black fingerprints on both visors, around the sunroof buttons and lights, around the sunroof, the lining is hanging under the visors, sunroof cover, and behind the sunroof (it looks like a bubble). In addition, now my sunroof does not open all the way (the opposite issue). I immediately brought my car back to Passport BMW Saturday, July 27, 2013 and discussed the issues with Bob (Service Manager) and express my disgust. He takes my car to the service area to speak to the technician in regards to marks and damage. He returns with my car and says that he needs to speak with Dave Cornell about the interior, but conveniently cleans up the marks and states that he took pictures and would call me on Monday. Monday, July 29, 2013 comes and goes. On July 30, 2013 I call Bob and leave him a message regarding the status of repair to my vehicle. Bob later leaves me a message stating that Dave and the service technician said I brought my vehicle into the dealership in this condition and called it "normal wear and tear". I have never in my life seen anyone's vehicle interior in such poor condition as mine with the same year of my vehicle or earlier, or model, nor have I ever owned a vehicle with the interior in such a poor condition. I proceeded to visit the dealership on Tuesday, July 30, 2013 to speak with the General Manager, Joe Long. He listens to me, looks at my vehicle, has other staff members look at my vehicle, and proceeds to tell me its hearsay. He did question why they did not charge me for the service BMW performed, which was to have the sunroof fully functional, but now it does not open all of the way. Mr. Long also made a mention of possible water damaged, which was never a thought in my mind. Maintaining my professionalism, I explained to Mr. Long I know every bump or scratch I have on my car and that I keep my car in good condition and have paid for every repair that has been needed to my 2006 BMW 550i and that I do appreciate being characterized otherwise. I am not a mechanic (that is why I brought my car to the dealership) and the damaged areas in question are around the sunroof. Mr. Long states that he does not know how long my car has been this way and that he believes there might be water damage. I told him that I brought my car in immediately and if there had been previous damage to my vehicle, Dave or the service technician would have made a note or mention of it. Also, since my sunroof could not initially close, the sunroof cover was not visible, so how could Dave say that the lining was damaged. I had also had my car serviced a few weeks prior and there was no mention of any damage. I stated to Mr. Long. I did not want this to go to another level and I would like to resolve this situation and have my car repaired. He said he would need to speak with Bob and Dave and get back to me, which I thought he had already done. On Wednesday, July 31, 2013, no phone calls from Mr. Long. On Thursday, August 1, 2013 at 4:02 p.m., I called Mr. Long and he stated that he spoke to the wrong Dave and that he would call me back in an hour. I am still waiting for that phone call. I am embarrassed, distraught, stressed, flabbergasted, and disappointed that I am being treated this way. I have contributed plenty of my funds to this dealership for years, but to experience the lies, disrespect, and most of all unprofessionalism is unexcusable. I worked with the Mr. Klein (VP) for the repair the interior of my sunroof (no water damaged found and no apology). He said they would do their best. Service glued the lining of the sunroof and area around the sunroof buttons. I was told it would be difficult to repair the bubbles they created, but I want my vehicle back in its previous condition before July 16, 2013. The sunroof lining is beginning to unpeel after a couple of days and I really do not trust that my car will be totally repaired at this point. I will have to go to a specialist to properly repair the interior lining and then go to small claims court. More

Annemarie was great working with. Her customer service was outstanding. She was very detailed explaining everything to me step by step. I would recommend Annemarie if anyone is interested in buying a BMW was outstanding. She was very detailed explaining everything to me step by step. I would recommend Annemarie if anyone is interested in buying a BMW. More

Overall, I enjoyed my experience at Passport BMW located in Marlow Heights, MD. During my time at Passport BMW I worked with the Aarion Browne who was super friendly and helpful. I especially appreciate t in Marlow Heights, MD. During my time at Passport BMW I worked with the Aarion Browne who was super friendly and helpful. I especially appreciate the fact that at no point did I feel pressured to purchase a vehicle. I initially came in to purchase a used BMW but Aarion and his team helped get me into a brand new 3 series BMW!! I love my new BMW and would refer him and the dealership to my friends and family. I got a leased vehicle so I'm looking forward to working with Passport BMW in 3 years or sooner to discuss another wonderful BMW vehicle. BMW's are truly the ultimate driving machines!! More

The level of customer service was superb! Annamarie was very patient and knowledgeable. I wasn't exactly sure about what I wanted and I didn't know if financing would be an issue, but in the end everything very patient and knowledgeable. I wasn't exactly sure about what I wanted and I didn't know if financing would be an issue, but in the end everything worked in my favor. I will definitely recommend Annamarie and Passport BMW to my friends. More

This is my second time buying a BMW from Ed Han at Passport BMW. This time, I traded in the BMW I bought in 2009. The experience was every bit as good. Ed is very transparent and open in pricing. He g Passport BMW. This time, I traded in the BMW I bought in 2009. The experience was every bit as good. Ed is very transparent and open in pricing. He gave me his best price, which through research I knew was a good price. We quickly came to an agreement and shook hands. The car was ordered from BMW in Germany. Ed responded promptly to all emails on the status of the order. I highly recommend Ed at Passport for a no-BS, "let's make a deal" attitude and for excellent support during a factory-ordered delivery. More

Really made it easy for us. Good job. Five stars!!!!! I Really made it easy for us. Good job. Five stars!!!!! I would recomend him. Got the car we wanted. Top notch management level. Thanks a lot. Really made it easy for us. Good job. Five stars!!!!! I would recomend him. Got the car we wanted. Top notch management level. Thanks a lot. More

Good dealer, ok price. The salesman went above and beyond to help me look and find the car that fit my needs. Thanks for everything to help me look and find the car that fit my needs. Thanks for everything More