Passport BMW

Jeff Steel is DISHONEST - STAY AWAY Jeff Steel is a finance manager that is very disrespectful and dishonest. He will lie to your face and get an attitude as if you are the one lying. I Jeff Steel is a finance manager that is very disrespectful and dishonest. He will lie to your face and get an attitude as if you are the one lying. I would stay away from Passport BMW until they realize how unethical Jeff is and take appropriate action to terminate his employment. Do not buy anything from Jeff and if possible just skip Passport all together. There are plenty of good people out there to deal with, no need to go through the same pain as I did with Jeff and Passport. More

Failed state inspection. Skipping important service items. The review is of the SERVICE. Sales experience was great and I consider coming back. The service has deteriorated significantly over 6 years. I wa The review is of the SERVICE. Sales experience was great and I consider coming back. The service has deteriorated significantly over 6 years. I was extremely disappointed this summer. This is why I decided to write this review. Here are my latest experiences with the PASSPORT BMW Service: 1. Safety issues introduced after a job done on my car. Safety inspection failed next day! Issue was fixed after I came back. At the same time, an apparent steering whleel issue was not fixed since they were not able to diagnose it after 2 attempts… . As a result I had to go back to another dealer and fix it. 2. Alternative shop recommended to replace both (2) vanos solenoids. I requested to do the job which was promised. After I looked at my job summary upon return home, only one vanos solenoid was replaced. As a result I will have to pay deductible twice and waiste my time again to fix it ! 3. Denied servicing my car under maintenance. Denied changing oil after about 14,000miles and after 1 year. Denied to accept in writing that they carry all responsibility and liable for safety of the car resulting from their denial. ! I had to take a loaner and after 2 days learn they will do nothing !!!! Double time spent with no reason!! 4. Bite and switch. Upsell . recommendations NOT based on your specific needs : 2 years ago I was persuaded that based on may specific “car needs” I have to get warranty and maintenance packages. I paid around 2K for maintenance and had 1 oil change and 2 sets of wipers. Since now oil change is running $74 I lost around 2K altogether !!! NEVER buy maintenance- it is worh nothing! More

Don't drive too far After discussing a Certified BMW with the salesman, I drove 120 miles to test drive it. Should have asked if they will negotiate on prices. Car seem After discussing a Certified BMW with the salesman, I drove 120 miles to test drive it. Should have asked if they will negotiate on prices. Car seemed okay but the salesman said all prices are non-negotiable (which I don't believe is accurate). I think he figured he could drill me since I'd driven so far to see the car and would be invested in it. I walked away, More

Avoid at all cost Horrible Customer Service! Sales people and business manager lie and use bait in switch techniques to get you to buy a car. Absolute worse sales exper Horrible Customer Service! Sales people and business manager lie and use bait in switch techniques to get you to buy a car. Absolute worse sales experience I've ever had with a dealership. Family has been buying cars from them for over 15 years and will never buy a car from them again. Also, service people are very unreliable and don't know what they are doing! Read all the reviews before you go! NO one likes passport BMW! More

You just lost one. My experience with Passport BMW started out just fine but quickly turned sour. I visited this dealership after searching online for local dealerships. My experience with Passport BMW started out just fine but quickly turned sour. I visited this dealership after searching online for local dealerships. I placed an online application and received no follow up call prompting me to call the location to check on the status of my application. I was connected with Mr. Peter Akaeze. He was able to locate my online application and ran my credit app then we scheduled an appointment to meet the following day. When I arrived although I was prompt with my appointment Mr. Akaeze was not awaiting my arrival and had to be paged to greet me. He was very jovial and seemed very nice and warm. Over the phone I explained my financing goals and the vehicle I was originally interested in (an X5). Because I originally stated what I wanted to spend monthly Mr. Akaeze advised that an X5 probably wouldn't be feasible. Therefore, when I arrived to view cars I was a bit indecisive as my original car choice would not be explored. We test drove a 5 series which I was not too keen on. I then saw the 428i and we test drove that. I asked Mr. Akaeze to provide financing numbers on those vehicles and all the while I was still not really totally happy with either and it showed. I spent the entire afternoon at the dealership walking in the rain on the lot with Mr. Akaeze looking at options but I was still unsure. Towards early evening I advised Mr. Akaeze I would be going home as I was a bit mentally drained and also needed to get home to my family. He was hesitant to let md leave. I strolled the lot and then came upon an X3 which I wanted to look at. I asked Mr. Akaeze to view. As soon as I sat in it I loved the feel of the car interior. I'm an SUV gal haven't driven a car in years so this was up my alley. But again, I started out interested in the X5 so why wouldn't it be? I then waited at the dealer as Mr. Akaeze worked on getting finance info for me. He was unable to do so before I left and we communicated via email that evening. I advised that if he could get the vehicle to the price point I was looking for we could close the deal. However, the more research I did that evening the more I realized that the X3 may not be for me and maybe the X6 would interest me more. In addition Mr Akaeze was not clear on the specs of the 428i which I was also interested in but told him that if it didn't have certain luxury features I didn't want it. Well researching online I found it DID just in a different model. Mr. Akaeze never mentioned that to me. So the next morning I returned and it was business as normal however I was armed with this new info. I test drove the X3 as that was where we left off but I didn't get the warm and fuzzies for it. We then walked the entire lot in the fog and cold mist rain looking for another X3 in a different color that I saw was in stock online. We returned to the dealership and Mr. Akaeze began to show clear irritation. His mood became cold. I didn't like his vibe AT ALL. I told him to check on the numbers for the X3 and he came back to congratulate me as he was able to get the financing I was looking for. I was still uneasy and just felt in my gut I wasn't doing the right thing. Plus his attitude wasn't helping either. I kept trying to make light of the situation by saying "I'm sorry, I know you're irritated.." And not once did he respond like one should when a customer comments in this way. Not once did he say "No don't be sorry" or "I'm not irritated." Nothing. Lol. The tension was clear. I then asked to drive the X6. After driving it I was in love. I knew it was for me. Now although it was not the color combo I wanted I was stil willing to get the vehicle. Peter's nasty disposition however was just a total turn off. I sat in his office while he went to his managers office to run the numbers. He then calls me to his managers office with him. Felt like I was going to the principles office. His manager begins to go over the numbers and although they were much higher than what I originally set out to spend I still could afford however in my gut something was saying LEAVE as Peter's disposition was just totally turning me off. Like I know I had been indecisive but dude you are a car salesman. This is your JOB to show me options!! It's not like I'm buying a Kia (no offense to Kia owners) but this car is xxxx there a house on wheels! I need to be completely confident in my purchase so if you have to show me 100 cars you should do so with a smile and secretly hide your irritation! Lol. Well I told them I wanted to ask my hubby, when in all actuality I had the green light from him to get whatever I wanted but I just wanted to get out of there as I felt uneasy. As soon as I said I wanted to wait and talk to my husband Peter gets up and walks out of the office!!! OMG! I look at his manager and say "I must have upset him"! And his manager (JC Thomas) just glosses over it like it was acceptable for him to act in this way. I was appalled! As soon as I left I contacted Silver Spring BMW and lets just say their service was night and day!! Within 4 hours I was leaving that location in my brand new fully loaded X6! Couldn't be happier!! I called and expressed my discontentment with my experience at Passport to the manager JC. He apologized but I feel like the correction should have been made before I left. You don't let a customer leave your premises disrespected in front of you the way Peter disrespected me!! And for that reason all that time you spent with me Peter someone else got paid for it! You just lost one! More

Non-negotiable!!! Salesman did not allow any negotiations below MSRP markup. Dealer invoice 10% above fair price. Customer will pay 4-6k above fair price. BMW manfactur Salesman did not allow any negotiations below MSRP markup. Dealer invoice 10% above fair price. Customer will pay 4-6k above fair price. BMW manfacture rebates to consumer were applied to offer before reaching a fair deal. Buyer beware. More

Passport BMW "wowed" me! I was in the market for 2015 BMW 428i convertible and had received quotes from other BMW dealers in the area (one where I leased my previous car and t I was in the market for 2015 BMW 428i convertible and had received quotes from other BMW dealers in the area (one where I leased my previous car and the other where I had that car serviced). Before making a final decision, I read a review of Passport BMW and of Adam Hansford in particular and decide to check them out. I called Adam, gave him info about my previous quotes and that I had read about him and Passport on DealerRater and gave them the opportunity to "wow me". I was not disappointed! Though I did not actually meet Adam until picking up my car (I ordered it from scratch and received update emails on the build and shipping process), Adam was a real pleasure to work with -- courteous, responsive, and willing to go the extra mile. In addition to Adam, I also dealt at purchase with Troia Collins in the finance department. Troia also was a pleasure to work with. More

Not trust worthy Worst experience ever! Brand new vehicle has A/C unit blowing out white dust/particles and still hasn't been fixed by the dealer. In this 90+ hot weat Worst experience ever! Brand new vehicle has A/C unit blowing out white dust/particles and still hasn't been fixed by the dealer. In this 90+ hot weather I have no A/C in a brand new vehicle... What a joke! Also, Sales advior (Aarion Browne) I was dealing with has little to no clue on vehicle information and he is a LIAR! After making the purchase I found a "Stolen Vehicle Recovery" document in the glove compartment with some guy's name with same VIN# as mine. So I asked him about it, and he said the person never got "approved" and sale never went through. Something didn't feel right so I decided to give a call to the guy who supposedly never got approved, come to find out he actually bought the vehicle and returned it within hour or so! xxx! Really? I would never trust this dealer and give my business again! Be aware folks! These people don't give a xxxx about you as long as they make the sale! There is nothing good to say about this dealer. Service is extremely slow and it is so hard to reach anyone, left several messages but never gets return calls from sales advisor & finance advisor! Since the sale has been finalized they could careless. This has been the worst car buying experience I ever had! Avoid this xxxxxxx dealer like a plague!!!!! More

An awesome experience Recently I was in the market for a BMW and zeroed in on an x4. The reason I picked this model was because it’s a new platform for BMW being released t Recently I was in the market for a BMW and zeroed in on an x4. The reason I picked this model was because it’s a new platform for BMW being released this year and I wanted it stand out in the crowd. I originally wanted to use the Costco auto service, because it offers great rebates on cars from a few approved dealers in the tri-state area. I also shopped around other dealers to see if they could meet or beat the Costco offered price and quite by accident chanced upon Passport BMW. Let me tell you that there are 2 other BMW dealers within 15miles of my house, but I still drove the 50 miles to Passport. I dealt with Adam Hansford the Sales Associate and almost exclusively dealt with him via email. I basically negotiated the car with all the options I needed for the price I had set in my mind. Throughout all this process, Adam was most patient, helpful, forthright and open. It was the most hassle free and stress free car buying experience in my life and believe me I have bought quite a few cars so far. The only time I went to the dealership was because Adam insisted that me and my wife come in for a test drive and get a feel of the vehicle. That was actually a ruse to get us into the dealership, because on that particular day BMW was having a sales promotion and if you signed up for it you got $1000 off on your next purchase, thanks Adam that was a big deal. The vehicle was a gift to my wife and because of my options it had to be ordered and it took us 5 weeks from order to delivery. Adam provided us with the order number and how to track the progress of the build at BMW’s Spartanburg facility. It was breathless anticipation and excitement till it arrived. Adam explained every feature of the vehicle and made sure my wife was comfortable and happy. He also introduced us to all the staff and the service personnel at the facility. The paperwork was a breeze and we were out with our new baby and loving it ever since…Thanks Adam and Passport BMW More

My Experience Was Wonderful I don't understand the bad reviews because my experience was great. I read some of them before going in and was hesitant but I'm glad I visited Passpo I don't understand the bad reviews because my experience was great. I read some of them before going in and was hesitant but I'm glad I visited Passport anyway. I drove in early Monday morning due to a noise coming from the front of my 07 550i, rattling noises and Idrive issues. I was nervous of what to expect because I did not have an appointment, however Mr. Keith Renner greeted me professionally and accomadated my needs. I was even arranged a loaner vehicle as the diagnosis would take a while. I was impressed by this considering that I was just a walk in. Mr. Renner kept me timely informed every step of the process, explained thoroughly the charges which seemed very reasonable and had me back in my vehicle within 3 days. I am very satisfied as I have experienced some horrors before with my vehicle being held up in a service center for weeks. Out of all the years of dealing with numerous service advisors from different brands of vehicles, Mr. Renner is one of the best I have had the pleasure of dealing with. He went above and beyond his necessary job duties to ensure that I was fully satisfied with my experience. I can tell that he has a passion for his job and is dedicated to customer service which is needed in such an industry. I would easily give a 5 rating to customer servcie, professionalism and timeliness. The service technician who worked on my vehicle was also very helpful on the test drive and explained what my issues were. I can tell that he thoroughly enjoyed his job and he put more than the usual attention and care to my vehicle. By the way, I've visited BMW of Silver Spring, Annapolis and Rockville but I had the best satisfaction from Passport. More