Passport BMW

If I could give it ZERO stars, I would. Checked out a CPO and was immensely frustrated by lack of professionalism. Definately felt like I was being gamed. Invested a significant amount of ti Checked out a CPO and was immensely frustrated by lack of professionalism. Definately felt like I was being gamed. Invested a significant amount of time researching the car. Made an appointment to buy it and it was sold right from under me. Then the salesman had the nerve to lie to me and seriously offend me. I have a lifetime of BMWs to buy and it is not happening at this dealership. We are good people and do not appreciate being violated and offended. Just to compete the abysmal experience, I informed the salesman that I would be speaking to his manager, at which time he informed me that he has his managers unconditional support. I then felt compelled to remind him that I would give my feedback about his behavior on social media...to which he replied, "I know how to manage the social media feedback". He thinks he is quite clever. He is unfortunately just arrogant. More

Holiday Weekend Appointment Carlos Vega exceeded my expectations for service. He very attentive, courteous and professional. Plus, I was not waiting a long time to get my vehicle Carlos Vega exceeded my expectations for service. He very attentive, courteous and professional. Plus, I was not waiting a long time to get my vehicle taken care of; and I had missed my appointment. More

Great experience! I got my new 535 here and I can't say enough about how great the experience was. If you are looking for a BMW, make this your only stop. No games, n I got my new 535 here and I can't say enough about how great the experience was. If you are looking for a BMW, make this your only stop. No games, no wasting time, just an easy purchase at a fair price! 10/10, would buy again. More

William McGhee Excellent Service at Passport BMW I purchased a 2016 BMW 535xi at Passport BMW under duress due to the sudden death of my 2007 BMW. Although I've consistently received excellent custom I purchased a 2016 BMW 535xi at Passport BMW under duress due to the sudden death of my 2007 BMW. Although I've consistently received excellent customer service at Passport, given the sense of urgency, I reached out to my network for contacts. I was connected with William McGhee, a client advisor at Passport, through a mutual friend. William provided excellent customer service that perfectly accommodated my busy schedule and buying style. Two phone conversations and one late Saturday afternoon test drive led to my purchase. William was extremely professional, knowledgeable, accommodating, respectful, and patient -- throughout the process. At no time did I feel pressured to make a decision to purchase or buy another vehicle. William accommodated all of my requests and answered all questions. I love my BMW 535xi and the unforgettable service provided by William McGhee. If you are in the market for a new BMW or a pre-owned car, I strongly recommend my Passport BMW Client Advisor, William McGhee. If you are a busy professional, you'll also love Passport BMW's valet service.Thanks for everything, William. More

Fantastic Sales! Passport BMW is great! I worked with Ian Lawyer who was able to answer my questions and concerns regarding my BMW trade in for a newer BMW. Jeff Steel Passport BMW is great! I worked with Ian Lawyer who was able to answer my questions and concerns regarding my BMW trade in for a newer BMW. Jeff Steel in finance was able to explain the financing and warranty options we wanted. There were no tricks or lies and both were up front with helping us make the trade. My car was on the showroom floor so 5 cars had to be moved in order to get mine outside! We also met the GM who made us laugh with some great stories. Customer service was outstanding! More

Don't waste your time here I leased a BMW and someone was buying a used Audi at this BMW dealer at the same time I was there. This used Audi was in the showroom with a giant bo I leased a BMW and someone was buying a used Audi at this BMW dealer at the same time I was there. This used Audi was in the showroom with a giant bow on it and the BMW i was getting is parked in the garage?!?! I did most of the paperwork online but was never even offered a test drive before filling out the paperwork. They poly waxed a dirty car; they said they had their best detailer clean it, but there was dirt all over it. And the smell inside the car was sickening. What a mess. I was so embarrassed for them. The sales person kept telling me over and over how to fill out the survey for his 'stellar performance'; what a joke. More

This Collision Center does not guarantee quality **VIEW MY VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** google search “passport collision barrett b youtube” Had very poor coll **VIEW MY VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** google search “passport collision barrett b youtube” Had very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing. Major bodywork mistake: Incorrect body work caused misaligned doors and accessories not to fit correctly. The body was never fixed to specification prior to painting. Door still hits metal every time it closes, 1/2" gap in interior celling trim. New NISSAN Certified shop in MN (Autoworks Collision of Wayzata) estimate additional $7,200 to rework/fix Passport Collision Center’s mistakes. Passport has been unwilling to work with other shop and help pay for rework. Passport Collision Center is not capable of repairing vehicles to manufacturer specifications. Shop also causes major delays and extremely difficult to get a hold of during and after repairs. Were never given the real story from staff and were consistently provided false information. More

bunch of liars I saw an ad for a BMW on the internet on December 2nd. This car had no photos posted so I made an inquiry about the car online and later on JC the man I saw an ad for a BMW on the internet on December 2nd. This car had no photos posted so I made an inquiry about the car online and later on JC the manager called me and told me this car is being inspected and getting ready for showroom. He said he will call me as soon as this car is ready so I can go take a test drive. He never did( what was I thinking? Honesty!!!). This morning on December 4th someone from the dealership called and said it is sold. The dirty game all af the dealers play and this one is on top of my "never go there" list. Terrible experience. More

Satisfied new BMW owner November 2015 - I took delivery of a new 2016 X5 and my experience at Passport was excellent. This is my first BMW, which I ordered from the factory, November 2015 - I took delivery of a new 2016 X5 and my experience at Passport was excellent. This is my first BMW, which I ordered from the factory, and I love it. I worked with Aarion Browne and in addition my wife and I met Joe Long, David Comfort, Jeff Steel, and J.C. Thomas. Each was very professional, polite, attentive, and each genuinely listened to any of my concerns and questions. Though no fault of Passport, my vehicle had minor delivery damage which was repaired to brand new quality and fixed to my satisfaction. I was assured Passport BMW will stand behind their workmanship. Thank you - Evan. More

Run away I bought a used car from Passport with the remainder of the factory warranty. They sold the car to me stating there were no accidents. It turns out th I bought a used car from Passport with the remainder of the factory warranty. They sold the car to me stating there were no accidents. It turns out there was extensive bodywork done to the car that is now falling apart. They are telling me they are not responsible. Time for lawyers to get involved. Stay away from this dealership. More