Passport BMW

Great service from Michael Jenkins I went in for a service due. Was having no problems. Of course a few things needed to be done. After Mr Jenkins recommendations, had the work done. V I went in for a service due. Was having no problems. Of course a few things needed to be done. After Mr Jenkins recommendations, had the work done. Very pleased and satisfied. Mr Jenkins courtesy and service, as always is most appreciated. More

Top Customer Service Ray took great care of me even though the service center was essentially closed preparing for an event to recognize the people focus work that the peo Ray took great care of me even though the service center was essentially closed preparing for an event to recognize the people focus work that the people do at the dealership. Ray took my car and made sure I was given a nice courtesy vehicle to use while my car was being worked on. I appreciate Mr. Frye and his openness about what he is able to do to help his customers. He is a champion for the people - I mean customer :) I don't necessarily like spending money of car repairs, but working with Ray makes the experience a little less painful :) More

Great car buying experience! My sales rep, Teric, was very thorough and helpful. He was pleasant to work with and made sure I left feeling great about my new car purchase. I wi My sales rep, Teric, was very thorough and helpful. He was pleasant to work with and made sure I left feeling great about my new car purchase. I will highly recommend him to others looking for a new car! More

Excellent Experience! From the first response to an on-line inquiry about a 2017 BMW X5 to receiving the keys after purchasing it, was by far, the most enjoyable vehicle p From the first response to an on-line inquiry about a 2017 BMW X5 to receiving the keys after purchasing it, was by far, the most enjoyable vehicle purchase I have ever made! The staff was excellent and went overboard to accommodate my husband and I. Our salesman, Nana A. Prempeh was the BEST! After searching for a car for many months, test driving every kind of SUV out there and praying about a decision, I never had peace from the Lord about making a purchase. I got an email from Cargurus about a BMW at Passport, so I sent an inquiry and schedule a time to stop by to see it. We were greeted by Robert Oates who I had emailed with a few times in reference to the car and then introduced to Nana. We chatted a bit and then took the car for a drive. I started to feel like may be, finally, I was going to buy a new car. As a Christian, I felt the Lord put all the pieces into place and after a night of prayer, I knew that car, this dealership, and Nana were all part of my new car! FYI....I had driven the X3 and X5 at another dealership prior and to be honest, never really thought I would end up buying one! I love my new car and I am so thankful the Lord provided a way for this to all come together!!!!! More

Class! Passport BMW Suitland Maryland is in a Class of its own. From the friendly people that work there to the service team. Car salesman Peter Akeze is G Passport BMW Suitland Maryland is in a Class of its own. From the friendly people that work there to the service team. Car salesman Peter Akeze is GREAT!! and Jeff Steele is the Man!!! My husband & I have gotten all 4 of our BMWs from this BMW Center and each experience has been a great one. I would highly recommend this to anyone looking for a BMW with the most professional and caring personal that I have ever worked with when it comes time to purchasing a car. The Center is very clean & they make it comfortable for you while you wait for service. when I went out initially looking for a car I wasn't looking for a BMW, but glad I did wander into that parking lot and got my 1st BMW with them. I don't think anywhere else can beat their service, class and professionalism. Thank you Passport BMW! More

purchase process was a pleasure! Found a car on there web site that seemed to fit my needs. After a computer chat a time to test drive was established and I was greeted at the do Found a car on there web site that seemed to fit my needs. After a computer chat a time to test drive was established and I was greeted at the door by a sales rep who took me inside and explained their customer process . My wife an I were treated like long time customers and all of our questions were answered completely. After trade in and fees tax, tags title etc. We reached a final purchase price that both the dealer and we could be comfortable with. At 66 years of age I have bought quite a few cars in my day and can say I have been treated as well (over seas Benz) but never better. We have already given favorable reviews to several friends and hope to send them more business in the future. More

Worst experience Stay away from this place , I went in for a airbag light and came out with a broken hood,windshield, light and it's not their fault, really ? Refused Stay away from this place , I went in for a airbag light and came out with a broken hood,windshield, light and it's not their fault, really ? Refused to pay for all the damages done in their hands.the Manager is a piece of xxxx, apparently it's my fault because I trusted their employees my car and regret the minute i decided to go, I really hope karma gets to you soon More

If I could give it ZERO stars, I would. Checked out a CPO and was immensely frustrated by lack of professionalism. Definately felt like I was being gamed. Invested a significant amount of ti Checked out a CPO and was immensely frustrated by lack of professionalism. Definately felt like I was being gamed. Invested a significant amount of time researching the car. Made an appointment to buy it and it was sold right from under me. Then the salesman had the nerve to lie to me and seriously offend me. I have a lifetime of BMWs to buy and it is not happening at this dealership. We are good people and do not appreciate being violated and offended. Just to compete the abysmal experience, I informed the salesman that I would be speaking to his manager, at which time he informed me that he has his managers unconditional support. I then felt compelled to remind him that I would give my feedback about his behavior on social media...to which he replied, "I know how to manage the social media feedback". He thinks he is quite clever. He is unfortunately just arrogant. More

Holiday Weekend Appointment Carlos Vega exceeded my expectations for service. He very attentive, courteous and professional. Plus, I was not waiting a long time to get my vehicle Carlos Vega exceeded my expectations for service. He very attentive, courteous and professional. Plus, I was not waiting a long time to get my vehicle taken care of; and I had missed my appointment. More

Great experience! I got my new 535 here and I can't say enough about how great the experience was. If you are looking for a BMW, make this your only stop. No games, n I got my new 535 here and I can't say enough about how great the experience was. If you are looking for a BMW, make this your only stop. No games, no wasting time, just an easy purchase at a fair price! 10/10, would buy again. More