Passport BMW

Superior Service & No Games Aarion was a true professional. No games and easy going. I felt relaxed and didn't feel as though I needed to protect my wallet. Aarion was a true professional. No games and easy going. I felt relaxed and didn't feel as though I needed to protect my wallet. More

Passport BMW Sales Excellent customer service, and attitude. Very fair and reasonable. They have the skills, and the willingness to go the extra mile so that the custome Excellent customer service, and attitude. Very fair and reasonable. They have the skills, and the willingness to go the extra mile so that the customer feel satisfied. More

435 TIRE CHANGE Thank you Ray and your team for providing the service you promised on the tire change and concerns I had. I can honestly say, that your team pulls th Thank you Ray and your team for providing the service you promised on the tire change and concerns I had. I can honestly say, that your team pulls through with your promises at least to this customer. Thank you! The tires I have, are hard to come by, and even local shops take a few days for shipment to arrive. I needed this resolved promptly and the Passport team made it happen! oh, and by the way, it was actually cheaper than the locals and having to wait a longer period for a fix. More

Couldn't have been a better experience! Bought a 540i x-drive Sport a few days ago. I live in VT and the small local dealer had no inventory of the 540's, so I searched the country - never d Bought a 540i x-drive Sport a few days ago. I live in VT and the small local dealer had no inventory of the 540's, so I searched the country - never did find exactly what I was after, so I ordered one from Passport after they offered a price that no other dealer could touch. Watched it cross the pond and went to pick it up. Everything was ready and everyone I dealt with was really personable and did whatever they could to make me a happy customer. Greg in Sales was extremely competent and excellent to deal with. The finance offer contained an error, so they gave me a better rate than the original I had agreed to. I had a problem with the car (my own doing, respect the sophistication of these cars!), and following day (a Saturday), Joey in Service, got the car on the computer and cleared the problem. Everything peacefully co-exists and I ran it back to VT (500 miles) - it ran flawlessly and I got home an hour early! :0) You won't regret doing business here...and check out the race car on the showroom floor - sleek black matte with interior orange accents, a full gold roll cage and a speedometer that tops at 200 mph - I'll take four, please! Thanks, guys! More

Great service, fast and helpful Ray Frye quickly checked me in and told me he could turn the car around within an hour which was wonderful. Friendly, helpful, positive can do attitu Ray Frye quickly checked me in and told me he could turn the car around within an hour which was wonderful. Friendly, helpful, positive can do attitude. I also went to the collision center and met with Tom Butterworth who had the same friendly, positive, can do attitude. The culture of the company seems to be the same throughout the organization. You are treated respectfully, people genuinely want to help you and they make you happy you chose them. It should be a model for the industry. More

Great service Service was great. Mike Jenkins was very helpful and knowledgeable with all question per my service. All staff was friendly and helpful . Everything w Service was great. Mike Jenkins was very helpful and knowledgeable with all question per my service. All staff was friendly and helpful . Everything was done in a very timely manner . It was my first time but will not be my last , over I was very pleased. Really appreciated the loaner not having to sit and wait on my car still being able to conduct my business was a plus . Thanks More

Love my BMW and the service I received I worked with Daniel Rose and he was very professional and knowledgeable about the car I was interested in as well as how to get the deal done. He val I worked with Daniel Rose and he was very professional and knowledgeable about the car I was interested in as well as how to get the deal done. He valued my business and treated me as such. I shopped around with other brands and BMW dealers, but Passport and the management there stood out head and shoulders above the rest. Thank you Passport! I love my new, the genius appointment, and the first class service I received. Can't wait to come back for another car one day. More

Monday Majic! What a way to start the day and the work week! I was pleasantly greeted and treated with respect when I entered the service lane. My vehicle was immed What a way to start the day and the work week! I was pleasantly greeted and treated with respect when I entered the service lane. My vehicle was immediately logged in and taken for service. I was promised a two hour work period and indeed, in two hours my vehicle was returned to me ready and pristine. From the service advisor to the cashier to the valet I felt like I was their only customer. But why am I surprised? I am always treated well at Passport BMW! I just love those folks. Dr. Les More

Another Great Service Experience!! My Service Advisor Michael Jenkins always does a phenomenal job with handling and identifying any problems I may have with my car. I'm typically just My Service Advisor Michael Jenkins always does a phenomenal job with handling and identifying any problems I may have with my car. I'm typically just bringing it in for regular service appointments, but I'm always amazed at the thorough checkup it receives each time and any minor concerns are always identified and addressed. Anything that needs to be handled is always explained to me thoroughly. Mr. Jenkins has a great personality and always provides service with a great attitude and the utmost professionalism. He understands and values my time and quickly gets results which is really appreciated and makes my visits to Passport pleasant. More

Excellent customer service Mr. Ray showed excellent customer service and was very helpful. I've had some "interesting" experiences at BMW dealerships, but I actually like this Mr. Ray showed excellent customer service and was very helpful. I've had some "interesting" experiences at BMW dealerships, but I actually like this one. Ray made the experience that much better. Five stars all the way! More