Passport BMW

As a long time BMW driver from out-of-town, I was beginning to lose hope with staying with the BMW family. Most of the Tri-state dealers I’ve dealt with either had no inventory, or quoted me an unbe beginning to lose hope with staying with the BMW family. Most of the Tri-state dealers I’ve dealt with either had no inventory, or quoted me an unbelievable amount for a lease rate that was just unappealing. However, Nathan Tibbetts from Passport BMW has put my faith back into the BMW family! I appreciated the fair rates offered to me for a new 2023 BMW X3, and the ease of correspondence via text and email. Nathan made the whole leasing process seamless by patiently answering any questions or concerns we had as an out-of-town lessee. If you’re looking to lease or buy, Nathan Tibbetts is your guy! More

Long Distance Sale From MD to Midwest—Nana Prempeh was great We purchased a 2023 X5 40i Passport BMW Service Loaner in July 2023 that I found online from 1,200 miles away in the upper Midwest. It had great We purchased a 2023 X5 40i Passport BMW Service Loaner in July 2023 that I found online from 1,200 miles away in the upper Midwest. It had the right exterior and interior colors that we were looking for and we wanted the 2023 to avoid the 2024 LCI changes with the curved instrument display and removal of climate control and other buttons. Passport had the exact car with a reasonable discount given it had been in service for 9 month and had 8,000 miles. Interestingly, many of our local Dealers had these same service loaners in different color combinations and similar mileage but they were still selling them for MSRP. Our local Dealer had one that they dropped $5k below MSRP in May or June but then raised it back to MSRP a week later due to “market conditions”. So we were interested in the one at Passport BMW. We had never bought a car online before but figured we would give it a shot with a Dealer. We searched the Passport BMW reviews and Nana Prempeh’s name came up many times from satisfied customers, so I gave him a call. He was just as nice and responsive as the reviews indicated and he had me signed up for the car within a day after he confirmed he had looked it over for any odd dings or dents etc and it was as nice as pictured. Nana even threw in some all weather mats and some BMW merchandise for us which was a nice touch given we never even met in person. Nana had us work with Davaughn Paige in the Finance Department to lock up the sale with a credit card amount and the rest financed through BMWFS, so no checks or wire transfers, etc. Davaughn explained all the optional programs available in light of the vehicle being a service loaner and not quite “new”. Nana also put us in contact with a shipping company that was great and gave us a quote for shipping it in a smaller two car covered trailer. We paid the shipper directly once Davaughn could release the car and they literally had it to our house (1,200 miles away) late the next day. The car came with a Maryland temporary plate in the back and it took some time to get everything flipped to our home state and get local plates issued but Passport took care of all that—all the local sales tax, registration fees and filings etc. Every time we contacted Nana to check on the status of our home state plates he responded promptly and assured us that they were on their way. All in all a great experience with Nana and Davaughn at Passport BMW. Nana can be reached at nana.prempeh@passportauto.com, work 301-702-4674, cell 240-702-4674. More

I've purchased over 6 new BMWs from Passport and have experienced first hand how much this dealership has taken cared of its client base over the years. Its very nice to know what to expect everytime I g experienced first hand how much this dealership has taken cared of its client base over the years. Its very nice to know what to expect everytime I go there. Their trade values are fair More

My wife and I just bought our 9th new BMW from Mr. Oates and our FAVORITE sales advisor - Nana. We believe Nana is the best, no pressure, always responsive to our many questions and kept us informed d Oates and our FAVORITE sales advisor - Nana. We believe Nana is the best, no pressure, always responsive to our many questions and kept us informed during the entire process. From Nana in sales to Mr. Michael Jenkins in service, Mr. Oates runs an extremely attentive and professional staff. My daughter, wife and I would not think of going anywhere else or dealing with anyone else for our future BMW needs. Thank you once again, Raph, Jay, and 'Chel More

Purchasing a car from Passport BMW was one of the best buying experiences I have ever had with any prior dealership. I was thoroughly impressed with the way they handled the entire process. Sales consul buying experiences I have ever had with any prior dealership. I was thoroughly impressed with the way they handled the entire process. Sales consultant, Charles Walker was not only friendly but was knowledgeable in all aspects of the car I wanted to purchase which secured my decision to purchase. And Business Manager, Jeff Steel made the entire document process seamless and effortless. When I decide to purchase another vehicle, Passport BMW will be my first choice. More

I left this dealership feeling very disappointed. I'm looking to purchase a certified pre-owned BMW, however not ONE PERSON CAME OUT TO GREET ME OR ASK IF I NEEDED HELP WITH ANYTHING!!!! 3 salesmen s I'm looking to purchase a certified pre-owned BMW, however not ONE PERSON CAME OUT TO GREET ME OR ASK IF I NEEDED HELP WITH ANYTHING!!!! 3 salesmen saw me, and they all continued walking. They saw me outside looking and even when I went inside, no help what so ever. Just know that when it comes time to purchase my BMW, it will not be with this dealership. Haven't you guys learned, never judge a book by its cover. More

I purchased my BMW X5 PHEV with Benjamin Stith at Passport BMW. Ben gave me the best deal possible. It was a great experience! Vic Passport BMW. Ben gave me the best deal possible. It was a great experience! Vic More

Customer service centric, great CPO inventory and willingness to work with customers. Nathan Tibbetts a great professional. willingness to work with customers. Nathan Tibbetts a great professional. More

I highly recommend Nana Prempeh at Passport BMW. He made buying my 2020 X3 a very pleasant and easy experience. When I called and asked about the X3 that didn't even have pictures uploaded yet, Na He made buying my 2020 X3 a very pleasant and easy experience. When I called and asked about the X3 that didn't even have pictures uploaded yet, Nana asked if I wanted him to take pictures and email to me. This was late on a Saturday before they were getting ready to close, yet he took the time to take the pictures. He stayed in communication via text over the next day letting me know the car would be ready for our appointment and he was waiting for me upon my arrival. The buying process was quite smooth, except for a bit of a backup while waiting for Finance Department on the delivery date, even though we had our financing secured through our own bank. This was a small inconvenience and was probably due to the great deals Passport offers so there were others waiting to close in front of us. In Finance, we were offered maintenance plans without high pressure tactics, which was appreciated. Nana made sure the car was spotless, had a tank of gas and made us feel like valued customers. I highly recommend him! More

We have bought 3 BMW's in the past 5 years from Passport and each time request our favorite client adviser, Nana Prempeh, and now a good friend. He is knowledgeable, polite, highly reliable and makes sure and each time request our favorite client adviser, Nana Prempeh, and now a good friend. He is knowledgeable, polite, highly reliable and makes sure buying a new car is a fun exciting, pleasant event. The last 3 cars have been bought and/or ordered "sight unseen" with confidence from Nana while residing in Charlotte and Richmond. My complements also go to the well trained support staff that I have met at Passport. More