Passport BMW

Exceptional service manager/Excellent service I had some serious issues with my 6 year old BMW-X3. Mr Michael Jenkins, the Service Manager, walked me thru the issues, how to prioritize what repair I had some serious issues with my 6 year old BMW-X3. Mr Michael Jenkins, the Service Manager, walked me thru the issues, how to prioritize what repairs to take care of first, found rebates to help drive down the costs, he spoke directly to the extended warranty representative, kept me posted on the repairs and followed up 24 hours after my car was returned 5 days later. I went from feeling intimidated and hopeless to fully empowered to make the right decision for my car and budget. Thank you! More

SCHEDULED SERVICE AND REPAIR I brought our car in for service and a minor repair early in the morning. I was immediately greeted by a service advisor, Michael Jenkins, who listene I brought our car in for service and a minor repair early in the morning. I was immediately greeted by a service advisor, Michael Jenkins, who listened carefully to my request regarding a mechanical problem. After asking a few pertinent questions, he explained what would be done to the car regarding scheduled maintenance. Kristan gave me his cell phone contact info in case I had any questions while I was waiting for the car. All of the work was completed in a timely fashion and Michael sent a text message when the work was completed. He met me with the paperwork and reviewed what was done to carry out the repair of the problem with the car. I found him to be very knowledgeable and a very good listener. More

20 years of servicing my 1998 BMW 318ti I bought my BMW 318ti in 1998 from Passport Auto. It’s from their regular maintenance service that my 318ti is still running well with 228,000 miles I bought my BMW 318ti in 1998 from Passport Auto. It’s from their regular maintenance service that my 318ti is still running well with 228,000 miles on it. Obviously, with a 20 year old car things are going to break down as they have run their life span. A week ago when I turned my key to start my car the ignition switch gave out. I needed to get to work but couldn’t leave the car as this needed to det to passport asap. I called my maintenance representative Keith Renner and explained my dilemma. He recommended a towing service and told me he would have a loaner car for me so I could get to work. Within an hour I was towed and Keith as promised had me in a loaner car and I was off to work. I could not have been happier with the service and attention. Thanks again Keith Renner and Passport BMW Auto Ron Fochett More

Collision center, great customer service! I was in an accident, and was told it would take 2 days to repair the car. It was repaired withing the two days and I was updated both days they had t I was in an accident, and was told it would take 2 days to repair the car. It was repaired withing the two days and I was updated both days they had the vehicle. When they were done, I went to them and paid for the service, but could not stay. Ryan brought the car to me, as I live in the local area close to the dealership. The car looks like new and I am pleasantly surprised at how well it looks. I have ordered parts from Passport for my car, but this was the first time for collision repairs. The employees are courteous and professional. I could not ask for anything more. More

Passport treats you like family! From the moment you walk into Passport you feel the positive culture. The service is outstanding. From Tom Foster who sold me my car to Joey Kesterm From the moment you walk into Passport you feel the positive culture. The service is outstanding. From Tom Foster who sold me my car to Joey Kestermann who serviced it. I can’t forget Andre who helped with my blue tooth and even had my car washed. First rate...👍 More

Always great service I am always very pleased and satisfied whenever I bring my car in for service. Keith (white team) is awesome. He knows his job very well and he takes I am always very pleased and satisfied whenever I bring my car in for service. Keith (white team) is awesome. He knows his job very well and he takes care of his customers! More

Found the right car for me I searched around for a few months and Passport had the car I wanted. My sales agent Aarion told me he was there for me and he held fast to his commit I searched around for a few months and Passport had the car I wanted. My sales agent Aarion told me he was there for me and he held fast to his commitment! Love the car an the attention to detail from the dealership More

GREAT Service Department Michael Jenkins is the best service advisor!! He’s informative and takes care of his customers. The dealership gets me in and out and if I have to wa Michael Jenkins is the best service advisor!! He’s informative and takes care of his customers. The dealership gets me in and out and if I have to wait, the good is good . More

Best place to buy a BMW Passport BMW is the best place to buy a car in my experience. Tom Foster is the best salesman to work with when you go there. I first bought a 328 Passport BMW is the best place to buy a car in my experience. Tom Foster is the best salesman to work with when you go there. I first bought a 328i from Tom Foster at Passport in 2010 and even though I live 200 miles away in VA, I came back to Passport (and Tom Foster) to purchase my new X3. Their price and service can’t be beat! More

collision center my car was hit & i took it 2 passport on auth way 4 repairs...my writer kevin grant was courteous, professional & very helpful with advising me on the my car was hit & i took it 2 passport on auth way 4 repairs...my writer kevin grant was courteous, professional & very helpful with advising me on the way 2 getting my car fixed considering that i was paying out of pocket.... More