Passport BMW

Outstanding Service Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outst Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outstanding and awesome! More

Michael D. Jenkins was outstanding! I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center an I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center and pulled me to his station. I told him my issues and took care of the rest. My car was ready the next day. After picking up my car a day or two later I noticed a dent in my bumper. I picked up the phone and called Micheal to tell him they damaged my car. He explained the way they park the cars it was less likely to happen there but he never said it was not possible. He offered to come to my home to look at the car (That's crazy service!). He also told me that he would look at the cameras to see if he could see anything. Well, the next day I drove there for him to look at the car he took some photos and told me he would keep in touch. Later that evening he sends me an email showing that the damage was there when I first brought the car in for service. So they did not damage the car, it was damaged somewhere else. I just ordered the best dash cam with front and rear views. I will be taking my car back to this dealer again just for the service. More

Derek. BMW X1 Joey. One of the best service advisor at passport bmw. Every time I got there I check for him first. I highly recommend him. He pays attention to your Joey. One of the best service advisor at passport bmw. Every time I got there I check for him first. I highly recommend him. He pays attention to your complaints and get the job done ASAP. No second visits for the same problem. More

Passport BMW Maryland Very courteous and efficient staff from appointment scheduling and maintenance crew. They are very thorough and really provides great service! The cou Very courteous and efficient staff from appointment scheduling and maintenance crew. They are very thorough and really provides great service! The courtesy vehicle loaner is A-1 service. More

Great buying experience Barry my sales person was very helpful and knowledgeable about the BMW product. I would recommend him and the dealership. Very good price and great in Barry my sales person was very helpful and knowledgeable about the BMW product. I would recommend him and the dealership. Very good price and great inventory. More

Trustworthy Service Advisor at Passport BMW For the past three years, I have found Mr Michael Jenkins to be trustworthy and considerate in discharging his service advisory duties at Passport BMW For the past three years, I have found Mr Michael Jenkins to be trustworthy and considerate in discharging his service advisory duties at Passport BMW. He always exceeds my expectations, and I never second gues him. All he does is, save me money. Thanks also to his service Manager - Mr Pantelis; who always intervenes in tight situations to sweeten the deal. Because of these two, I am sold on Passport BMW for life. More

Stress free buying experience This place is amazing. Not only is it a beautiful showroom, but everyone I came in contact with was nice and friendly. My client advisor, Rodney was v This place is amazing. Not only is it a beautiful showroom, but everyone I came in contact with was nice and friendly. My client advisor, Rodney was very knowledgeable about the vehicle and he made the buying process go smoothly. I’ve purchased a few vehicles in my day, but my experience is one that’s at the top of the list. This dealership comes highly recommended. More

Keith Renner Rocks for Me at Passport BMW I thank Keith Renner for always ensuring excellent service is provided to my 2014 BMW 320i xDrive Sedan. I am always satisfied with Passport BMW Serv I thank Keith Renner for always ensuring excellent service is provided to my 2014 BMW 320i xDrive Sedan. I am always satisfied with Passport BMW Services because they care about my car as if it was their own. More

Excellents custome servic Once again Passport BMW delivered excellent customer service. It's not located near my home and I have to drive past another BMW dealership to get the Once again Passport BMW delivered excellent customer service. It's not located near my home and I have to drive past another BMW dealership to get there but it's well worth it. My service rep Joey was awesome and walked me through the various extended warrant options. He calculated the best one for me based on my driving history and saved me the hassle of doing it on my own. More

Excellent customer service I pulled up to the garage to be greeted by Mr. Michael Jenkins. He informed me promptly of the work needed to be done on my X5. I pulled up to the garage to be greeted by Mr. Michael Jenkins. He informed me promptly of the work needed to be done on my X5. More