Passport BMW

Passport BMW Maryland Very courteous and efficient staff from appointment scheduling and maintenance crew. They are very thorough and really provides great service! The cou Very courteous and efficient staff from appointment scheduling and maintenance crew. They are very thorough and really provides great service! The courtesy vehicle loaner is A-1 service. More

Great buying experience Barry my sales person was very helpful and knowledgeable about the BMW product. I would recommend him and the dealership. Very good price and great in Barry my sales person was very helpful and knowledgeable about the BMW product. I would recommend him and the dealership. Very good price and great inventory. More

Trustworthy Service Advisor at Passport BMW For the past three years, I have found Mr Michael Jenkins to be trustworthy and considerate in discharging his service advisory duties at Passport BMW For the past three years, I have found Mr Michael Jenkins to be trustworthy and considerate in discharging his service advisory duties at Passport BMW. He always exceeds my expectations, and I never second gues him. All he does is, save me money. Thanks also to his service Manager - Mr Pantelis; who always intervenes in tight situations to sweeten the deal. Because of these two, I am sold on Passport BMW for life. More

Stress free buying experience This place is amazing. Not only is it a beautiful showroom, but everyone I came in contact with was nice and friendly. My client advisor, Rodney was v This place is amazing. Not only is it a beautiful showroom, but everyone I came in contact with was nice and friendly. My client advisor, Rodney was very knowledgeable about the vehicle and he made the buying process go smoothly. I’ve purchased a few vehicles in my day, but my experience is one that’s at the top of the list. This dealership comes highly recommended. More

Keith Renner Rocks for Me at Passport BMW I thank Keith Renner for always ensuring excellent service is provided to my 2014 BMW 320i xDrive Sedan. I am always satisfied with Passport BMW Serv I thank Keith Renner for always ensuring excellent service is provided to my 2014 BMW 320i xDrive Sedan. I am always satisfied with Passport BMW Services because they care about my car as if it was their own. More

Excellents custome servic Once again Passport BMW delivered excellent customer service. It's not located near my home and I have to drive past another BMW dealership to get the Once again Passport BMW delivered excellent customer service. It's not located near my home and I have to drive past another BMW dealership to get there but it's well worth it. My service rep Joey was awesome and walked me through the various extended warrant options. He calculated the best one for me based on my driving history and saved me the hassle of doing it on my own. More

Excellent customer service I pulled up to the garage to be greeted by Mr. Michael Jenkins. He informed me promptly of the work needed to be done on my X5. I pulled up to the garage to be greeted by Mr. Michael Jenkins. He informed me promptly of the work needed to be done on my X5. More

Exceptional service manager/Excellent service I had some serious issues with my 6 year old BMW-X3. Mr Michael Jenkins, the Service Manager, walked me thru the issues, how to prioritize what repair I had some serious issues with my 6 year old BMW-X3. Mr Michael Jenkins, the Service Manager, walked me thru the issues, how to prioritize what repairs to take care of first, found rebates to help drive down the costs, he spoke directly to the extended warranty representative, kept me posted on the repairs and followed up 24 hours after my car was returned 5 days later. I went from feeling intimidated and hopeless to fully empowered to make the right decision for my car and budget. Thank you! More

SCHEDULED SERVICE AND REPAIR I brought our car in for service and a minor repair early in the morning. I was immediately greeted by a service advisor, Michael Jenkins, who listene I brought our car in for service and a minor repair early in the morning. I was immediately greeted by a service advisor, Michael Jenkins, who listened carefully to my request regarding a mechanical problem. After asking a few pertinent questions, he explained what would be done to the car regarding scheduled maintenance. Kristan gave me his cell phone contact info in case I had any questions while I was waiting for the car. All of the work was completed in a timely fashion and Michael sent a text message when the work was completed. He met me with the paperwork and reviewed what was done to carry out the repair of the problem with the car. I found him to be very knowledgeable and a very good listener. More

20 years of servicing my 1998 BMW 318ti I bought my BMW 318ti in 1998 from Passport Auto. It’s from their regular maintenance service that my 318ti is still running well with 228,000 miles I bought my BMW 318ti in 1998 from Passport Auto. It’s from their regular maintenance service that my 318ti is still running well with 228,000 miles on it. Obviously, with a 20 year old car things are going to break down as they have run their life span. A week ago when I turned my key to start my car the ignition switch gave out. I needed to get to work but couldn’t leave the car as this needed to det to passport asap. I called my maintenance representative Keith Renner and explained my dilemma. He recommended a towing service and told me he would have a loaner car for me so I could get to work. Within an hour I was towed and Keith as promised had me in a loaner car and I was off to work. I could not have been happier with the service and attention. Thanks again Keith Renner and Passport BMW Auto Ron Fochett More