Passport BMW

customer focused and efficient The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled overseeing the service of my X3 to Tom Foster who is my sales rep making sure I was taken care of efficiently. They worked to make it as easy as possible to go through the process. I highly recommend Passport BMW!!! More

Failed alert and Recall relevance issue Great and friendly service. Mr Kesterman answered all my questions and completed my service in timely fashion! Will be back soon for other recom Great and friendly service. Mr Kesterman answered all my questions and completed my service in timely fashion! Will be back soon for other recommended service. Thank you Jean Jones P.S. I was NOT happy that this old car senior could not get a loner anymore. Enterprise not so fun More

Mike is my guy Took car in for a leaking rear diff in my M3. They took care of the problem. So far all is good with this place. Took car in for a leaking rear diff in my M3. They took care of the problem. So far all is good with this place. More

Really professional people! I usually don't write reviews, but this time I'll do exception! This dealership is standing out of most by professionalism and quality of staff and se I usually don't write reviews, but this time I'll do exception! This dealership is standing out of most by professionalism and quality of staff and services they provide in friendly and outstanding environment! I'll definitely buy from them again, in fact next car for my wife I'm planing to buy from them! More

Fantastic Professional staff & service. Quality but not cheap 😃. I’m very satisfied with the work. The environment is friendly and neat. Very good service st Professional staff & service. Quality but not cheap 😃. I’m very satisfied with the work. The environment is friendly and neat. Very good service station. Excellent More

Breach of Express warranty Failed to keep promise to repair my car. Porsche stated they didnt properly service my car. Struts, engine mount, ignition coil, strut mounts faulty. Failed to keep promise to repair my car. Porsche stated they didnt properly service my car. Struts, engine mount, ignition coil, strut mounts faulty. Liars More

Tom Foster and Ian Lawyer - great service I recently leased an X3 from Passport. I live in FL, so I thought the process may be a little inconvenient. Quite the opposite. Tom Foster was great t I recently leased an X3 from Passport. I live in FL, so I thought the process may be a little inconvenient. Quite the opposite. Tom Foster was great to deal with and helped me order just the right custom X3. Ian Lawyer handled all of the financing, etc. He was very knowledgeable and responsive. These guys made the process easy. Looking forward to doing more business with them. Ryan Tequesta, FL More

Outstanding Service Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outst Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outstanding and awesome! More

Michael D. Jenkins was outstanding! I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center an I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center and pulled me to his station. I told him my issues and took care of the rest. My car was ready the next day. After picking up my car a day or two later I noticed a dent in my bumper. I picked up the phone and called Micheal to tell him they damaged my car. He explained the way they park the cars it was less likely to happen there but he never said it was not possible. He offered to come to my home to look at the car (That's crazy service!). He also told me that he would look at the cameras to see if he could see anything. Well, the next day I drove there for him to look at the car he took some photos and told me he would keep in touch. Later that evening he sends me an email showing that the damage was there when I first brought the car in for service. So they did not damage the car, it was damaged somewhere else. I just ordered the best dash cam with front and rear views. I will be taking my car back to this dealer again just for the service. More

Derek. BMW X1 Joey. One of the best service advisor at passport bmw. Every time I got there I check for him first. I highly recommend him. He pays attention to your Joey. One of the best service advisor at passport bmw. Every time I got there I check for him first. I highly recommend him. He pays attention to your complaints and get the job done ASAP. No second visits for the same problem. More