Passport BMW

Good efficient service. Brought car in for run flat spare repair. Additional repairs were discovered while inspecting the car. After repairs were completed same day, a full Brought car in for run flat spare repair. Additional repairs were discovered while inspecting the car. After repairs were completed same day, a full explanation was provided by our service agent. More

Salesman Damin Davis I would like to recommend Mr Damin Davis outstanding, timeliness, and thoughtful client service with assisting me with my purchase of my BMW X5 vehic I would like to recommend Mr Damin Davis outstanding, timeliness, and thoughtful client service with assisting me with my purchase of my BMW X5 vehicle. More

Mr. Michael Jenkins I want to express my appreaction to the Service Manager, Mr. Michael Jenkins, for his exceptional service in the maintenance of my vehicle on Monday, I want to express my appreaction to the Service Manager, Mr. Michael Jenkins, for his exceptional service in the maintenance of my vehicle on Monday, November 5, 2018. Mr. Jenkins provided a preliminary diagnosis of the problems with my vehicle via text. When I call to discuss these concerns, he was very informative and explained in great details what the mechanic had diagnosed relative to the drivetrain malfunctioning. What most impress me was the thoroughness of his analysis. He not only addressed the primary issues but went further in reviewing all concerns that would require attention under the covered warranty schedule. This type of professionalism reduces the needs for multiple visits for services under warranty that support full maintenance in a timely manner. I am very thankful for this type of proactive maintenance of my vehicle. It put the customer’s mind at ease knowing that all requirements are being reviewed simultaneous. Again, my sincere applause and appreciation to Mr. Jenkins for his dedication and professionalism in the maintenance of my vehicle. Thanks, Lawrence L. Williams More

Awesome Job I had to get my car service but my work schedule didn’t allow me to come in the morning. I dropped my car off the night before with my concerns of wha I had to get my car service but my work schedule didn’t allow me to come in the morning. I dropped my car off the night before with my concerns of what needed to be done for my service advisor Joey Kerserman. I was contacted the next morning bright and early. Letting me know my car was starting the process of being serviced and will contact with and issues or etc. I was notify a couple hours later saying my car was ready for pick up. Overall the customer service with BMW is always food. This is my first foreign car and I just appreciate how they go above and beyond for the customers. More

Unexpected Tire Emergency On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discove On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discovered a nail in my tire. Concerned that I would be late for my meeting, Michael Jenkins made sure the tire was changed, oil changed, and my car was washed and vacuumed in about 1.5 hours much to my delight. Thank you Michael Jenkins and the BMW service team for the BEST customer service experience par none. Needless to say, I got to my meeting in just the nick of time and shared my experience with my colleagues as an example of excellence I hoped we all achieved over our 3-day retreat. Thank you Michael Jenkins and the entire BMW service team for your example of excellence. You're the Best, Janet Jackson More

Great Experience Buying Used BMW Thanks to Nana Prempeh for making this a smooth process. He was very easy to deal with and made sure all of my needs were met. The dealership has an Thanks to Nana Prempeh for making this a smooth process. He was very easy to deal with and made sure all of my needs were met. The dealership has an oustanding assortment of cars and good prices. More

Great Experience with Joon Joon, as well as the rest of the staff at Passport BMW, made our X3 buying experience painless. Joon was prepared, had the cars ready for us to see, a Joon, as well as the rest of the staff at Passport BMW, made our X3 buying experience painless. Joon was prepared, had the cars ready for us to see, answered all of our questions quickly, and demonstrated all of the features of each of the vehicles we were comparing. His experience and knowledge were invaluable and helped us arrive at the vehicle we ended up purchasing. He has a great personality and made the entire experience very positive! We would work with him again in a minute. More

Outstanding customer service- Ms Gant Michael Jenkins, my service advisor, provided outstanding customer service. I had an unscheduled visit and Mr. Jenkins was very helpful and patient wi Michael Jenkins, my service advisor, provided outstanding customer service. I had an unscheduled visit and Mr. Jenkins was very helpful and patient with me. Mr Jenkins is to be commended for his excellent customer service. More

Excellent experience buying a new 2019 X3 from Jonathan R. Passport BMW called me with an offer I couldn't refuse and I ended up leaving another dealership and buying from Passport. I was offered the same pric Passport BMW called me with an offer I couldn't refuse and I ended up leaving another dealership and buying from Passport. I was offered the same pricing, options, and financing for a new 2019 X3 that I was offered, elsewhere, for a 2018 loaner. No problem. Deal done. Numbers and financing stayed the same unless I approved the change. The process of buying my car was transparent, upfront, and honest. Marco, manager, introduced me to Jonathan Reyes, from sales, who worked with me through the car buying process.. Again a 5 star experience. I had a BMW trade in that I drove to Passport for an estimate. Jonathan took care of me. He was knowledgeable and patient through the test drive, questions, financing and all the last minute details that come up when buying a new car and trading in your old car. Most importantly he stressed I'd never have to drive the long distance (45miles) to Passport again. He delivered the new car and paperwork was completed at home. We did a lot of programming in the car for my individual use. He drove back to the house, another day, to complete some paper work. Monday, BMW Genius is coming to the house to finish programming the car for me. Future servicing will be scheduled for home pickup and return. Jonathan said there was a "team" to do this type of service for their customers. I recommend Passport to anyone looking for a BMW and ask for Jonathan Reyes to guide you through the process. You while find him honest, knowledgeable, patient and personable. I also recommend the 2019 X3, I'm very happy with the car and love the silver galactic color. More

Excellence is at the top of my list for describing my review From the greeting to the service provided there was nothing less than professional excellence. Michael, Mr. Jenkins, was extremely patient and made me From the greeting to the service provided there was nothing less than professional excellence. Michael, Mr. Jenkins, was extremely patient and made me feel that he looked upon my vehicle as though it was his own. Very accomadating. Thanks for your service. Mrs. Jones More