Passport BMW

Service worthy of a BMW After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car woul After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car would be towed in. Surprisingly, I was met at the door by my service advisor, Jeanette, who treated me like I was the "most important" BMW customer in her day. Even though I had purchased my car at another dealership, she looked up service records and insurance coverages and quickly set my expectations on what I was to receive in the way of service. Through the dealership, she provided me lunch, arranged for a temporary loaner vehicle, and turned what had been a bad day, better. The dealership was clean, employees were friendly, the atmosphere inviting, and everything seemed to hum along efficiently. I was kept aware of the progress of the repair and the dealership met all my expectations. I'm back on the road and will use Passport for all future service on my vehicle. More

Great Customer Service! This is the second car I have bought at Passport BMW. Both times I have received excellent customer service. The staff is very professional and knowle This is the second car I have bought at Passport BMW. Both times I have received excellent customer service. The staff is very professional and knowledgeable. As long as I purchase a BMW, I will be buying my cars from Passport. More

Passport Collison I was very impressed with Rick's compassion for making sure work on my car was completed and drivable also for Enterprise services. thank u. I was very impressed with Rick's compassion for making sure work on my car was completed and drivable also for Enterprise services. thank u. More

RECOGNITION OF PROFESSIONAL SERVICE I would like to extend my gratitude and thanks to Mr. Mike Jenkins and the BMW Passport Staff for their Professional service as well great advise when I would like to extend my gratitude and thanks to Mr. Mike Jenkins and the BMW Passport Staff for their Professional service as well great advise when it comes to have my car service at the shop located in Suitland MD which is convenient via Metro Subway. Each time I am there they all are courteous, and greets you with a smile. In recognition of being honest and fair when customers know that can trust the their vehicle is in good hands and thing will be done right the first time. in closing I thank each of you for your professionalism of making the customer feel like family. Merry Christmas and have a Bless HNY-2019 Mr. P. Short More

Friendiness and great deal at Passport BMW We made an appointment to test drive a few BMW models. When we arrived at Passport BMW, we received a very warm welcome. That set the stage. Then we We made an appointment to test drive a few BMW models. When we arrived at Passport BMW, we received a very warm welcome. That set the stage. Then we told them the BMW model and features that we would love to have. They searched and came up with one that met our requirements. We drove around and then discussed prices. We negotiated a price that we were satisfied as a great deal. Before we settled, we discussed among family members again and decided to try one with a bigger engine with more reserve horse power, thus quieter cabin, and potentially longer engine life. They had no problem and patiently led us to test drive another one. We loved it and closed a deal that we were happy with. As an overall experience, Passport BMW client adviser and sales manager provided a very friendly atmosphere for us to test drive and negotiate a great deal that we are currently very satisfied with in buying a new car, without any pressure for a quick buy or push for higher price models, etc. So Passport BMW is highly recommended, in particular the people we have dealt with. More

Passport BMW is Awesome! I recently purchased a certified pre-owned BMW. The experience was great, from the excellent customer service to the delivery of the vehicle. I highl I recently purchased a certified pre-owned BMW. The experience was great, from the excellent customer service to the delivery of the vehicle. I highly recommend them. The pricing was very and comparable to the market. My salespeople made sure I had every feature that I wanted in the car. And the service was outstanding. More

21 years of great service So much of my positive experience and service has come via my service representative Keith Renner. No matter if it is scheduled matience appointment So much of my positive experience and service has come via my service representative Keith Renner. No matter if it is scheduled matience appointment or an emergency appointment, my service rep Keith Renner NEVER leaves me stranded. He always finds me a loaner to get me by while my car is in the shop and monitors and keeps me in the loop with needed and costs of repairs. I can say over the years now Keith has become more of a friend then a service rep. That’s also why my 1998 BMW is still my daily driver with over 233,000 miles. HOOYAH Keith Renner And Passport BMW! More

Outstanding Customer Service The customer service at this dealership was outstanding. The professionals that assisted me with my transaction were the best. Thank you Barry (sale The customer service at this dealership was outstanding. The professionals that assisted me with my transaction were the best. Thank you Barry (salesman) and DeVaughn (finance). More

I keep going back to Passport BMW This is my second time getting a car with Passport BMW. Miroslav helped me find the right car and I’m very happy with my purchase. He is extremely k This is my second time getting a car with Passport BMW. Miroslav helped me find the right car and I’m very happy with my purchase. He is extremely knowledgeable and he did his best to get me the best price. I highly recommend you visit this dealership! More

Good Customer Service Service has been much better since I haven’t been seeing some of the same people around the dealership. I will most likely buy my next few BMWs especi Service has been much better since I haven’t been seeing some of the same people around the dealership. I will most likely buy my next few BMWs especially the 2020 X6 from them rather avoiding them as I have in the past. 😀 More