
Passport BMW
Suitland, MD
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I recently purchased a used BMW 540i from Passport. It was a no hassle experience. The purchase price was the same as the advertised price (no hidden fees). My client advisor (Ben) was very helpful, It was a no hassle experience. The purchase price was the same as the advertised price (no hidden fees). My client advisor (Ben) was very helpful, knowledgeable and professional. The entire purchase process was fast and stress free. More
Passport BMW and Peter Chun ROCK ! !! We recently found a used 2022 BMW X3 on this dealership web site and contacted them to see if the car was still available. Peter Chun told it it !! We recently found a used 2022 BMW X3 on this dealership web site and contacted them to see if the car was still available. Peter Chun told it it was so we told him we were driving up from north east Tennessee 600 miles away. We made an appointment for the following day at mid morning. Peter was very through and collected all of the information he needed to expedite the process. When we arrived at te dealership we were greeted very warmly by everyone. What a beautiful facility packed with professionals. Peter greeted us and took us to his office right away and got us settled in. He made arrangements to meet with Isaiah who went over the entire car with us to show us all the options and road test the car. He was another top notch person with a great sense of humor. We got back and decided we loved the car so Peter making sure all was in order got us set up with the Finance Manager Davaughn Paige. This man was equally professional and kind with a great sense of humor. Even with me forgetting my cashiers check for the down payment, he was able to figure out a way for us to move forward. No High Pressure at all. I worked at dealerships in the past and I know all the dirty tricks they typically play and after 15 years of ugly I left the business. This experience was so completely refreshing and wonderful. As I said in the beginning, Passport BMW, Peter Chun, Devaughn Paige and Isaiah TOTALLY ROCK. You will love this place. More
We have been loyal customers of Passport BMW, having already purchased 3 cars from this dealership. Our latest experience, however, was deeply disappointing and has led us to decide not to return. Du already purchased 3 cars from this dealership. Our latest experience, however, was deeply disappointing and has led us to decide not to return. During a recent visit, my husband was interested in exploring a 5 Series BMW. Initially, the interaction was positive, and he even received a deal. However, the situation took a turn when he inquired about the 7 Series. The salesperson, Ben, responded with, “You cannot afford it,” which was both shocking and offensive. Moreover, Ben’s attitude was uninviting and judgmental. Seeking a better experience, we approached sales manager. Instead of assistance, we were met with a guilt-inducing spiel about not making any profit and needing to feed his family. When my husband responded, this salesperson became aggressive and yelled at him. Such behavior is completely unacceptable. We expected a professional and respectful service, but instead, we were judged, intimidated, and disrespected. This is no way to treat customers, especially loyal ones. We strongly believe the staff at Passport BMW needs extensive training in customer service and how to engage without judgment or aggression. Due to this experience, we will be taking our business to another BMW dealership and advise others to consider doing the same. More
My purchase experience at Passport BMW was great with Client Advisor Peter Chun. I ordered the vehicle and he provided updates as the vehicle arrived. Very smooth process. Client Advisor Peter Chun. I ordered the vehicle and he provided updates as the vehicle arrived. Very smooth process. More
Passport BMW always aim to please their customers. I had another excellent experience at Passport BMW with the service department. This time I had Clancy as my Service Advisor, and also with Dominiq I had another excellent experience at Passport BMW with the service department. This time I had Clancy as my Service Advisor, and also with Dominique Montgomery who assisted me with a loaner vehicle while my suv was being serviced. They both were pleasant, professional and helped things go smoothly for me. I appreciate Passport BMW and Clancy and Dominique Montgomery for help keeping me the customer coming back. More
I first leased a BMW X3 in 2020 with the assistance of Nathan Tibbetts. It was a no brainer for me to return to Passport and specifically Nathan to assist me in the purchase of another X3 in November 202 Nathan Tibbetts. It was a no brainer for me to return to Passport and specifically Nathan to assist me in the purchase of another X3 in November 2023. I was requesting specific options and Nathan encouraged me to order my vehicle stating it would probably be at the dealership before Thanksgiving. He kept me advised of the manufacturing process from VIN assignment through manufacturing to the car carrier with the vehicle arriving in less than 2 weeks from order date to dealership. Nathan is a true professional and such an asset to Passport. Don’t hesitate to purchase a vehicle from Passport and, specifically, Nathan Tibbetts. More
My entire experience with Passport BMW was awesome, from start to finish. Our Client Advisor, Peter Chun, was so very helpful and responsive throughout the entire process of ordering and waiting for my veh start to finish. Our Client Advisor, Peter Chun, was so very helpful and responsive throughout the entire process of ordering and waiting for my vehicle to be built. He was knowledgeable and guided me along the way. And on the day I picked up my vehicle, Peter had arranged the schedule so that I only had to spend a few hours at the dealership. Passport BMW treated me the way everyone wants to be treated when buying a car. Ask for Peter when you're ready to look for or buy a car from Passport. And they accepted the price I wanted to pay, no haggling or obnoxious sales tactics. It was a wonderful experience...thanks again Peter, you were great!! More
The service received at Passport BMW was phenomenal! Nathan Tibbetts was more than helpful and professional! The whole experience was absolutely painless and fast. I can't wait to buy my next Beamie fro Nathan Tibbetts was more than helpful and professional! The whole experience was absolutely painless and fast. I can't wait to buy my next Beamie from Passport BMW. More
Teric, walked me through the whole car buying experience and made it easy and pleasant. Made sure I made it from the airport to the dealership, was extremely friendly and sold me a great car at a great pric and made it easy and pleasant. Made sure I made it from the airport to the dealership, was extremely friendly and sold me a great car at a great price. Best dealership experience I’ve ever had. Highly recommend More