Passport BMW

Service was Fine, Loaner folks were blah. I bought my 435i from Passport and had a great experience at purchase, so I went back for service. Service people we courteous and knowledgeable. I bought my 435i from Passport and had a great experience at purchase, so I went back for service. Service people we courteous and knowledgeable. My car wasn't done on time, which was frustrating, but they gave me a discount (without me asking) because of it, which was thoughtful. The ladies at the Loaner Car Counter were so out of place! They do not belong at a BMW dealership!! Perhaps they came from a "buy here pay here, no credit needed" kind of place.... rude, aloof, slow, they had it all. Then the car I got was disgusting inside and out, and had no gas..... All that to say, there's a BMW dealership closer to my house, and I'll likely give it a try next time the service reminder light comes on. More

BMW Excellence This is my 4th BMW, my X5 is my favorite, Passport BMW is on point with getting my maintenance appointments scheduled and quick with the service. Mik This is my 4th BMW, my X5 is my favorite, Passport BMW is on point with getting my maintenance appointments scheduled and quick with the service. Mike my service Rep is also AWESOME More

Service as it should be - quick, efficient, good comms Easy appointment setup. Service Rep Michael Jenkins was quick, courteous and communicated the status of my vehicle perfectly. Complementary shut Easy appointment setup. Service Rep Michael Jenkins was quick, courteous and communicated the status of my vehicle perfectly. Complementary shuttle to/from metro was quick, clean, and on time with a great driver. Cost was very reasonable - oil/filter change, brake fluid flush/refill, wash and vacuum, and multiple checks (fluids, brakes,etc) was $250. For 30 yrs I’ve done most of my own servicing but in winter at this price, quality of service, and convenience, this is the better choice. More

Excellent sales department in person and online I went to four different BMW dealerships in the DC Metro area to buy an X3 from the service loaner fleet. Passport BMW and sales advisor Daniel Rose w I went to four different BMW dealerships in the DC Metro area to buy an X3 from the service loaner fleet. Passport BMW and sales advisor Daniel Rose won my business with their prompt, courteous, and honest communication. I originally planned to buy in my home state of VA, but after an online inquiry of Passport’s stock, Daniel and his manager Marco Ugalde had given me a great price and out the door monthly payment estimates based on BMW financing that made me consider buying there instead. A disappointing visit to BMW of Alexandria where the car I had an appointment to see was sold the day before led me over the river to Passport BMW where Daniel had the keys waiting for me as soon as I arrived. Daniel set my husband and I up with BMW Genius Ali who accompanied us on a test drive with more helpful information about the BMW than I have ever gotten in the past on my former bimmers. Daniel was incredibly helpful identifying other service loaners for sale that fit my requirements and we soon had a deal on one that met all my needs for options and color and price. Daniel was friendly and transparent throughout the sale. Marco was also very helpful and communicated each step so we knew what to expect. Kudos to William in the Finance department for making the loan process easy, despite some paperwork hiccups on my end. I 100 percent recommend Passport BMW and am excited to use their VIP service. More

Passport BMW Committed to Excellence My experiences with Passport BMW from airport pickup to detailed explanation of gadgets and technologies BMW offers were outstanding. All employees a My experiences with Passport BMW from airport pickup to detailed explanation of gadgets and technologies BMW offers were outstanding. All employees at Passport BMW made you feel welcome and comfortable. My special thanks to Milos, my sales person who helped finding the vehicle with color combinations I was looking for. More

Very Professional Staff I appreciate all that Said did for me over the phone helped me locate the used Jeep that I wanted. It happened to be at the Passport BMW dealership in I appreciate all that Said did for me over the phone helped me locate the used Jeep that I wanted. It happened to be at the Passport BMW dealership in Marlow Heights. I was helped by the Manager Marco, and the salesman Teric, who both were very professional. I love my Jeep, and recommend buying vehicles from Passport! Diane More

Rear diff bushings I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. Wha I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. What I always liked about Passport is that they are honest and don't recommend repairs that are not needed. Unfortunately that is not the case for every dealership. Thus, I am back and was pleased with the work they did on the rear diff. More

Passport BMW - Highly Recommended I bought a 440i coupe from Rodney Pegram. It is an AMAZING drive. Rodney and the folks at Passport BMW were great! Rodney was very easy to work wit I bought a 440i coupe from Rodney Pegram. It is an AMAZING drive. Rodney and the folks at Passport BMW were great! Rodney was very easy to work with and was able to answer all of my questions. We worked together by phone, email, and text....with so many things going on if we did not take advantage of these lines of communication it would have been really difficult to close the deal. I can't say enough good things about Rodney Pegram. I highly recommend him and Passport BMW!! More

EFFECTIVE Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when they opened for business and let me know what the issue was as well as other safety concerns. He verified I had an extended warranty and went the extra mile to be sure I knew what else I should have done to ensure my safety on the road. He offered to lend me a loaner being I was paying for a rental in the meantime. The very next day and several phone calls of communication regarding the status of my vehicle, I was able to come pick my vehicle up. I have a few other things to handle and I will be sure to ONLY reach out to MICHAEL JENKINS as my service tech. It’s hard to come by EXCEPTIONAL SERVICE...I’ll hold on to this GEM😊 More

Joon Song, Client Advisor at Passport BMW, the BEST! Thanks Joon for your great customer service! I’m very happy with my 2019 M240 that I purchased on 12/30/18. I highly recommend Passport BMW. - Seila Thanks Joon for your great customer service! I’m very happy with my 2019 M240 that I purchased on 12/30/18. I highly recommend Passport BMW. - Seila More