Passport BMW

New CPO Purchase First time experience with Passport BMW. I had the fortune of dealing with Jordan in my recent purchase. Very comfortable experience. He took his tim First time experience with Passport BMW. I had the fortune of dealing with Jordan in my recent purchase. Very comfortable experience. He took his time to understand what I was looking for and was able to find a needle in a haystack. Very pleased with the service, the process and the entire Passport BMW support team. Thank you! Loving my CPO 7 series! More

No-stress, Mr. Barry made the experience for me non-stressful, communication was good.... purchased 2015 car just wished the process of the paperwork took less t Mr. Barry made the experience for me non-stressful, communication was good.... purchased 2015 car just wished the process of the paperwork took less time, Most of the staff was friendly the cashier ladies do a great job, yes I would come back and recommend Passport BMW to family and friends. Thank You, Donna M More

Great Dealer Experience This is one of the better experiences I have ever had at a dealer. From start to finish, Passport was very transparent and delivered on what they comm This is one of the better experiences I have ever had at a dealer. From start to finish, Passport was very transparent and delivered on what they committed. I’ve had so many “bait and switch” dealers in the past that get you in the door with one offer that mysteriously gets pricier when it’s Time to buy. Not at Passport. Price agreed before ever stepping in was the price I paid. More

The most pleasant car-buying experience in my life My counterpart was Milos Petric, and I have only commendations for him. I always had a problem with many car dealers before who tried to show me the p My counterpart was Milos Petric, and I have only commendations for him. I always had a problem with many car dealers before who tried to show me the price BEFORE tax, tags, and extra, so to make me agree not to the final out-of-pocket price but to just a component of it. I was always telling them that I am interested exclusively in the very final price tag, and skip the intermediate explanations. And Milos was the first one to do exactly this without any prior prompt from my side. It was the most efficient and speedy car-buying exercise in my life. Thank you, Milos! More

Deployment Purchase I worked with Peter Akaeze to purchase my vehicle while deployed in Iraq. He was awesome from day one. He worked with me through email traffic. Everyt I worked with Peter Akaeze to purchase my vehicle while deployed in Iraq. He was awesome from day one. He worked with me through email traffic. Everything was smooth, really appreciate him taking the time when others would not. Great sales person. More

Out of state CPO purchase, very satisfied! Traveled from Rochester,NY to purchase a CPO vehicle so a lot of the discussions took place by phone in advance. Joon was a solid salesperson to deal Traveled from Rochester,NY to purchase a CPO vehicle so a lot of the discussions took place by phone in advance. Joon was a solid salesperson to deal with and although our "deal" took quite awhile to put in place we were happy with where we ended up and the vehicle has been excellent. The dealership is one of the biggest and busiest so be aware of that, and we found the people we dealt with (the Genius assistant, salesperson (Joon) and sales manager William to be great but in the background there were really unprofessional or too overt employees milling about from various teams having loud conversations about the price of the BMW products and types of clients and so you kinda felt put off a bit. But again, that was just background. There were one or two small issues with the car also that Joon immediately remedied and took care for us as well (some accessories etc.). More

Great experience buying/ordering a new BMW I worked with Peter Akaeze and Ian Lawyer who is the sales manager and my experience couldn’t be better. These two were great from the start of the or I worked with Peter Akaeze and Ian Lawyer who is the sales manager and my experience couldn’t be better. These two were great from the start of the ordering process to the day of delivery of my car. Peter was very patient with me as we went through each of the options I considered and never felt pressured. I will be getting any future BMWs through them. More

Incredible Service - Best Buying Experience Yet I worked Max Manes on leasing a 2020 M340i. He was excellent. He had a ton of knowledge of the product and cars as a whole. He was honest, up front I worked Max Manes on leasing a 2020 M340i. He was excellent. He had a ton of knowledge of the product and cars as a whole. He was honest, up front and in the end, I think I got a great price. This is my 4th 3-series (purchased from 3 different dealers now), and this was by far the best buying experience I've had yet. More

Not my usual dealer but couldn't pass up this deal My wife and I were considering replacing her SUV and were actively cross shopping several different vehicles. We were close to moving on either a new My wife and I were considering replacing her SUV and were actively cross shopping several different vehicles. We were close to moving on either a new Acura RDX or BMW X1 when we came across a remarkably well-priced 2019 X3 on the Passport BMW website. It was the exact color combo my wife liked and had many of the packages she was interested in. Although Passport is far from home and not my usual BMW dealership, the online price was aggressive and good enough for us to reach out. Giselle Pearson was our CA, she was knowledgeable, responsive, and courteous. After our initial conversation, we traded some numbers and eventually reached what I think was a great deal. The entire process was simple, and Giselle has continued the excellent customer service since the sale. I’ll be honest, I’ve been a loyal customer of another BMW dealership, but this was a deal I couldn’t pass up and we are both very happy with the price and buying experience. If you’re in the market for a BMW, you should check out Passport BMW. More

Orange light On my way home from an early Saturday morning appointment, an orange light appeared on my BMW dashboard. I called BMW and asked for an emergency chec On my way home from an early Saturday morning appointment, an orange light appeared on my BMW dashboard. I called BMW and asked for an emergency check-up. I was pleasantly surprised to call and told to bring my car into the shop that day by 11:00 a.m., the time I chose. When I arrived Mr. Jenkins met me and reached for my keys. He escorted me into the waiting area where I ordered a snack and drink and I went to the Customer Waiting Room. My car was eventually adjusted and returned to me in a timely manner. Thank you, Mr. Jenkins! Thank you Passport! Satisfied Customer More