Passport BMW
Suitland, MD
Filter Reviews by Keyword
By Type
Showing 791 reviews
Great dealer with large inventory and definitely the best pricing in the area. Bought my 4th bmw from this dealership on saturday and would go no where else. Nathan Tibbits is a knowledgable and professional pricing in the area. Bought my 4th bmw from this dealership on saturday and would go no where else. Nathan Tibbits is a knowledgable and professional salesman. Thank you for the great deal on the M850 More
Dominique Montgomery at the loaner vehicle counter was amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant a amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant and he went above and beyond to make sure that I was accompanied and secured me loaner. More
I went into the passport BMW dealership yesterday to have my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of hi my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of his way to get into a very nice loaner vehicle. Passport BMW is the absolute best. Thanks guys keep up the good work. More
Passport BMW, Marlowe Heights, Md, was the best BMW I have worked with to date. I have owned BMW’s since 1988 and bought from many dealers in Howard, Baltimore, Montgomery Co. Passport is the friendliest have worked with to date. I have owned BMW’s since 1988 and bought from many dealers in Howard, Baltimore, Montgomery Co. Passport is the friendliest, most knowledgeable, cleanest, state of the art dealership I’ve ever experienced. From my sales person to the “genius team”, fiancé and the loveliest cashier ever. JORDON RILEY my salesman, was exceptional in every way, from listening to my needs, finding me my dream car and even putting the license plates on my car. I highly recommending this dealership. They have a great team, and superior service. More
Easily one of the best car purchasing experiences I have had. Nathan Tibbetts, Cee, and Davaughn Paige were all very knowledgeable and great to work with. Highly recommend this dealership! had. Nathan Tibbetts, Cee, and Davaughn Paige were all very knowledgeable and great to work with. Highly recommend this dealership! More
I recently purchased a used BMW 540i from Passport. It was a no hassle experience. The purchase price was the same as the advertised price (no hidden fees). My client advisor (Ben) was very helpful, It was a no hassle experience. The purchase price was the same as the advertised price (no hidden fees). My client advisor (Ben) was very helpful, knowledgeable and professional. The entire purchase process was fast and stress free. More
Passport BMW and Peter Chun ROCK ! !! We recently found a used 2022 BMW X3 on this dealership web site and contacted them to see if the car was still available. Peter Chun told it it !! We recently found a used 2022 BMW X3 on this dealership web site and contacted them to see if the car was still available. Peter Chun told it it was so we told him we were driving up from north east Tennessee 600 miles away. We made an appointment for the following day at mid morning. Peter was very through and collected all of the information he needed to expedite the process. When we arrived at te dealership we were greeted very warmly by everyone. What a beautiful facility packed with professionals. Peter greeted us and took us to his office right away and got us settled in. He made arrangements to meet with Isaiah who went over the entire car with us to show us all the options and road test the car. He was another top notch person with a great sense of humor. We got back and decided we loved the car so Peter making sure all was in order got us set up with the Finance Manager Davaughn Paige. This man was equally professional and kind with a great sense of humor. Even with me forgetting my cashiers check for the down payment, he was able to figure out a way for us to move forward. No High Pressure at all. I worked at dealerships in the past and I know all the dirty tricks they typically play and after 15 years of ugly I left the business. This experience was so completely refreshing and wonderful. As I said in the beginning, Passport BMW, Peter Chun, Devaughn Paige and Isaiah TOTALLY ROCK. You will love this place. More
We have been loyal customers of Passport BMW, having already purchased 3 cars from this dealership. Our latest experience, however, was deeply disappointing and has led us to decide not to return. Du already purchased 3 cars from this dealership. Our latest experience, however, was deeply disappointing and has led us to decide not to return. During a recent visit, my husband was interested in exploring a 5 Series BMW. Initially, the interaction was positive, and he even received a deal. However, the situation took a turn when he inquired about the 7 Series. The salesperson, Ben, responded with, “You cannot afford it,” which was both shocking and offensive. Moreover, Ben’s attitude was uninviting and judgmental. Seeking a better experience, we approached sales manager. Instead of assistance, we were met with a guilt-inducing spiel about not making any profit and needing to feed his family. When my husband responded, this salesperson became aggressive and yelled at him. Such behavior is completely unacceptable. We expected a professional and respectful service, but instead, we were judged, intimidated, and disrespected. This is no way to treat customers, especially loyal ones. We strongly believe the staff at Passport BMW needs extensive training in customer service and how to engage without judgment or aggression. Due to this experience, we will be taking our business to another BMW dealership and advise others to consider doing the same. More