Passport BMW

Unexpected "Used Car Dealership" Experience @Passport I had a bad experience with Passport BMW in Maryland. First of all, the sales rep was not helpful, and he immediately assigned me to a BMW Genius afte I had a bad experience with Passport BMW in Maryland. First of all, the sales rep was not helpful, and he immediately assigned me to a BMW Genius after greeting and knowing that I'm interested in a CPO F30, as if he is saying I cannot waste my time on this small deal. For the record, I had 5 or 6 BMWs before, and this F30 is a first car for my teen boy. They should treat all the same!! Second, the finance guy I worked with was trying to change the numbers on me, and kept saying that I do not qualify for the 0.9% finance, though I had above 800 score!! He kept saying excuses that do not make any sense. I walked out and was ready to go, but they called me back. The sales guy told me he does not appreciate me saying that we talked about offers, when in fact that was the main thing we talked about. I was not expecting this type of treatment at a luxury car dealership at all. I'm not recommending Passport BMW at all to any of my family of friends. More

I have purchased two cars from Passport. The professionalism, attention to detail, follow up and client service from start to finish across all departments is simply the best. Passport’s servic professionalism, attention to detail, follow up and client service from start to finish across all departments is simply the best. Passport’s service department in my opinion is the best in the DC metro area. More

Very friendly and efficient. Comfortable atmosphere with everyone practicing social distancing and everyone wearing their PPE. There was no wait, took me at my appointed time. everyone practicing social distancing and everyone wearing their PPE. There was no wait, took me at my appointed time. More

Kevin did an excellent job in helping streamline getting the car I wanted at passport bmw. Highly recommended to anyone looking to o get a car. He was very helpful. the car I wanted at passport bmw. Highly recommended to anyone looking to o get a car. He was very helpful. More

The sales rep, Joon Song was very courteous and professional. He patiently worked me through the buying process and helped me with the best deal. My family loved the suv. Thanks JS!!! professional. He patiently worked me through the buying process and helped me with the best deal. My family loved the suv. Thanks JS!!! More

My experience at Passport BMW was a good one. Ashley Kern was very polite, helpful and professional. Looking forward to working with Ashley Kern again was very polite, helpful and professional. Looking forward to working with Ashley Kern again More

We had a great experience working with Nathan at Passport BMW. He was willing to work with us to make a deal and we walked away with a new M340i the same day. Nathan was very knowledgeable about that car and BMW. He was willing to work with us to make a deal and we walked away with a new M340i the same day. Nathan was very knowledgeable about that car and was very friendly throughout the entire process. I would highly recommend this dealership and I will likely be coming back here once my lease is up. More

Fantastic customer service. Milos listened and worked with me to get me the BMW I was looking for. Would highly recommend Milos and Passport BMW to someone looking to purchase a BMW. with me to get me the BMW I was looking for. Would highly recommend Milos and Passport BMW to someone looking to purchase a BMW. More

Kevin was great to work with from the moment he first reached out to when he handed us the keys to our new X3! We also appreciated the experience with Jeff who was a pleasure to work with. reached out to when he handed us the keys to our new X3! We also appreciated the experience with Jeff who was a pleasure to work with. More

Had a wonderful experience at Passport BMW. The staff was very polite and professional and they were extremely up-front, which is very appreciated. I worked with Kevin and he did the little things that make very polite and professional and they were extremely up-front, which is very appreciated. I worked with Kevin and he did the little things that make a big difference and had such a genuinely friendly and caring personality. Great communication through out the process More