Passport BMW

If I could give Passport BWM 10 stars I would! As a single woman, I've had so many terrible car buying experiences. But that ended when I purchased my new X3 from Passport BMW. From the customer servic single woman, I've had so many terrible car buying experiences. But that ended when I purchased my new X3 from Passport BMW. From the customer service to the cleanliness (especially during COVID!) to having a quality selection of new and pre-owned vehicles, visiting the Passport dealership was wonderful. I ended up working with Kevin Soltwedel who took great care to explain the pros and cons of leasing vs buying, DC-specific incentives, etc. And I so appreciated his honesty! During our test drive, Kevin gave detailed explanations about the technology which was super helpful. I seriously cannot thank him enough! Kevin's professionalism, patience and honesty literally changed my perspective and expectations of car salesmen. After Kevin helped me find the perfect vehicle, I worked with business manager Hassan Kholfi to seal the deal. I have never (1) had a car financing process be so seamless and (2) had any car financier be so attentive and friendly. I wish I had timed the entire experience because it couldn't have taken more than 20-30 minutes, even with all of my questions. If you are looking for a professional, honest car dealership, I highly recommend Passport BMW. If you can, definitely work with Kevin and Hassan (although EVERYONE seemed to be having the same wonderful car buying experience that I was lol I don't think you can go wrong) Sending a big thank you to Passport BMW! When it's time for another vehicle, I'll be back! :-) More

My client advisor John Accettullo was everything a salesman should be: Attentive, friendly, easy to work with, and HONEST!!! Great experience with him at Passport BMW. salesman should be: Attentive, friendly, easy to work with, and HONEST!!! Great experience with him at Passport BMW. More

Excellent customer!!! Thank you Kevin for taking great care of me and my family.. I received everything I wanted and more.. A great big thanks to you and Paul for collaborating which ended with Paul drivi care of me and my family.. I received everything I wanted and more.. A great big thanks to you and Paul for collaborating which ended with Paul driving my trade in back to my home to open the garage door which was programmed in the vehicle I traded.. It never crossed my mind until Leaving the dealership, I had no way of getting into my house.. That was above and beyond, the best customer service I have ever experienced..My family and friends agree and will.seek your dealership out in the near future... God Bless and thanks to everyone who assisted in my purchase today.. More

Shout out to Michael Jenkins. He's the ultimate service advisor at Passport BMW. He's trustworthy and passionate about customer service. Thanks, Mike! You're much appreciated advisor at Passport BMW. He's trustworthy and passionate about customer service. Thanks, Mike! You're much appreciated More

I looked for a long time to find the right 540i M Sport, and when I did it was out of state at Passport. After working with Ben Stith, I was assured that everything was ok with the car. Ben sent me pictures and when I did it was out of state at Passport. After working with Ben Stith, I was assured that everything was ok with the car. Ben sent me pictures and videos to show me how nice it was. After talking with Ben it was clear that he was an honest hard working salesman. He answered every question I had with lightning response. I finally felt comfortable enough to buy a car without seeing it in person. The sale and shipment of the car went flawlessly, and I'm happily driving my new baby!! When you go to Passport you should ask for Ben, but only if you want a great car buying experience. More

Kevin was very professional, friendly and honest about the car buying process. I would highly recommend him to my friends and family and will use him again. the car buying process. I would highly recommend him to my friends and family and will use him again. More

Salesman was very attentive. Responded to all questions. Sent additional pics if the car when requested. Helped get process started prior to our visit to reduce our time at the dealership. Sent additional pics if the car when requested. Helped get process started prior to our visit to reduce our time at the dealership. More

My husband and went to BMW and we met with Kevin who assisted me in purchasing my X1. He was kind, patient and very knowledgeable about the vehicles that I Iooked into. If you stop by Passport BMW in Ma assisted me in purchasing my X1. He was kind, patient and very knowledgeable about the vehicles that I Iooked into. If you stop by Passport BMW in Maryland, look for Kevin and you will have a great experience in purchasing your next car. More

Harry is the best service advisor at Passport. He is very trustworthy and straightforward. He also keeps waiting customers informed of the status of repairs and gets the paperwork completed and closed very trustworthy and straightforward. He also keeps waiting customers informed of the status of repairs and gets the paperwork completed and closed out immediately upon completion of work performed. Thanks Harry! More

Great customer service at all levels of purchase! Best pricing in area, and I did months of research. Even cashier was friendly and sweet. No negatives at all. pricing in area, and I did months of research. Even cashier was friendly and sweet. No negatives at all. More