Passport BMW

Terrible Team. From Service Management to Advisor. I called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then aske called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then asked about warranty work that my vehicle was still ELIGIBLE for. I informed my advisor Stephanie Sandoval that I would be having my vehicle towed in to handle the warranty work. Having background knowledge on warranty work, I know that Advisor's tend not to like to handle that type of work granted they are not compensated as much as labor work. Once my vehicle arrived at the dealership, my advisor sends me an automated text 4 hours after arrival (tow truck driver called me immediately as he dropped it off) with no update. I call in & ask for an update & was told by my advisor that I would receive a call back once she spoke with the Technician. Never got a call back, instead I received a text stating " Due to your front suspension, we cant get your vehicle into the shop. My manager (TJ Lipinski) said that you will have to get that fixed first before we can even(test) the battery." Now, I have had work done on the same vehicle whereas my vehicle arrived to a BMW Certified dealership undriveable, & the Technician's there were able to roll the vehicle into the shop to handle the work. In this particular case, I was sent this message 100% sure because I declined suspension work instead just warranty work. This is exactly how all of the Service Advisors at BMW PASSPORT behave when it comes to warranty work. It is very unprofessional, I have been to numerous BMW Certified Dealerships, as I just moved to this area, & this dealership by FAR has given me the biggest headache over the smallest issues. I do not usually sit & type out my frustrations through reviews but I have attempted to speak with the Service Manager, TJ LIPINKSI, but of course as expected I did not receive a call back. I recently received a letter from this dealership interested in my vehicle to bring it in for possible trade-in as they need USED CARS for their inventory. Instead I will gladly take my valued business elsewhere. More

Ask for Kevin Soltwedel....he was a wonderful and personable sales agent. Do yourself a favor, you won’t regret it! He is a forever contact. Thanks BMW. personable sales agent. Do yourself a favor, you won’t regret it! He is a forever contact. Thanks BMW. More

Just bought an X5 with Kevin Soltwedel as our sales person. Kevin is efficient, honest, diligent and knowledgeable. A terrific experience all around. Thanks, Kevin! person. Kevin is efficient, honest, diligent and knowledgeable. A terrific experience all around. Thanks, Kevin! More

I went to purchase an x5 for a Christmas gift. My experience was awesome. I wasn’t there long, i was offered food/drinks and the experience was great! experience was awesome. I wasn’t there long, i was offered food/drinks and the experience was great! More

Kevin Soltwedel was the true meaning of all around patient customer service! He provided great professional and personal advice when it came to my many questions. He provided many choices in all areas patient customer service! He provided great professional and personal advice when it came to my many questions. He provided many choices in all areas when purchasing a new vehicle. Super patient and willing to help as much as he could. All around proactive experience! More

Best Car Dealer, including maintenance that I have had the pleasure of working with. I first bought BMW from Passport in Year 2000 and have owned four BMWs since then. For my next BMW, I will go only to the pleasure of working with. I first bought BMW from Passport in Year 2000 and have owned four BMWs since then. For my next BMW, I will go only to Passport. More

Excellent! We had the pleasure to work with Jordan Riley. He is professional and was a pleasure to work with. We love our new X5. The process was quick and efficient. We highly recommend Jordan and the Passp He is professional and was a pleasure to work with. We love our new X5. The process was quick and efficient. We highly recommend Jordan and the Passport team. More

Been dealing with passport since 1991 and have had nothing but top shelf service. Steve Heath as my service advisor had been very professional and helpful. nothing but top shelf service. Steve Heath as my service advisor had been very professional and helpful. More

Passport BMW always provides great customer . My service technician made sure that I was satisfied and explained everything to my satisfaction. He even took the time to show me what was replaced on my car. technician made sure that I was satisfied and explained everything to my satisfaction. He even took the time to show me what was replaced on my car. More

Great experience ordering my new BMW at Passport BMW working with Kevin Soltwedel. Kevin worked hard to make sure the car I ordered was exactly what I wanted and I couldn't be happier. Great customer su working with Kevin Soltwedel. Kevin worked hard to make sure the car I ordered was exactly what I wanted and I couldn't be happier. Great customer support and easy working with the finance office to complete my purchase. This is the second time I've ordered a car through BMW Passport and each experience has been the best! They have earned my business! More