Passport BMW
Suitland, MD
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I was sold a 2017 BMW X3 that had been in a major wreck. The salesman chose not to say one word to me throughout the entire process. I had to discover this on my own weeks after buying. After returning, I The salesman chose not to say one word to me throughout the entire process. I had to discover this on my own weeks after buying. After returning, I was basically told that there’s nothing that they could do. The GM actually told me that because this car passed their inspections (certified) that they were not obligated to provide this information to me on the front end and that it was my responsibility to catch it in the car fax report. Each person knew that the vehicle has been wrecked and chose to withhold the info. How many other vehicles have they sold/will they sell while chasing your money, but doing it with zero integrity. Shop here at your own risk! -Kelly More
Nana Prempeh is the best! I just bought my second BMW from Passport with his assistance. Last year this time (way before my first lease was up) he reached out to see how I was doing through the pandemic from Passport with his assistance. Last year this time (way before my first lease was up) he reached out to see how I was doing through the pandemic. He reached out when my lease was about to mature and was patient as I decided to pull the trigger on a new BMW. When the car I had my eye on was drawing the attention of a serious buyer he let me know to come get it done! I drove off that day! More
The service from the salesman Nana, was the best service I’ve ever had. Treated as family or good friend as soon as we spoke and provided us the greatest service and worked to fit us into the best vehicle t I’ve ever had. Treated as family or good friend as soon as we spoke and provided us the greatest service and worked to fit us into the best vehicle to fit my family and the budget. I’d recommend this dealer to all for the exceptional service from everyone there More
Melois was extremely helpful in the way he assisted with our out of the area purchase. He has exceptional and professional customer service. Shelia and Brian our out of the area purchase. He has exceptional and professional customer service. Shelia and Brian More
Great experience! Nathan was our advisor! He was great. I hate buying cars because you stay in the dealership all day. Nathan had us in and out! Great buying experience! hate buying cars because you stay in the dealership all day. Nathan had us in and out! Great buying experience! More
I had a great experience purchasing a new X5 from this dealership. My salesperson, Nathan was great. He was courteous, knowledgeable, and prompt. He went out of his way to make this a pleasant transact dealership. My salesperson, Nathan was great. He was courteous, knowledgeable, and prompt. He went out of his way to make this a pleasant transaction; accommodating my desire for minimal contact to a point of personally delivering the new vehicle to my home. I have nothing but good things to say about the buying experience. My daughter bought an X3 from this dealership several years ago and recommended them highly for both sales and service. So far she is 100% spot on with her assessment. More
We recently traded in our older X5 for a 2021 X5 electric hybrid. We had a fabulous experience working with Jordan Riley of Passport BMW. Jordan worked with us over several months in 2020 to make sure that hybrid. We had a fabulous experience working with Jordan Riley of Passport BMW. Jordan worked with us over several months in 2020 to make sure that we could order from the factory and then got exactly the vehicle we wanted with desired features and options on our time schedule. We also appreciated the attention from Passport's Sean Schwartz to our order. When the vehicle arrived, Passport brought the car to our home and completed necessary paperwork there. We have purchased several vehicles from Passport and are impressed not only with their pricing and terms but the consistently excellent customer service they provide, from sales to closing to service. If you are in the market for a BMW, Passport and Jordan Riley are worth your time for a superior car-buying experience. More
A great place to buy BMW. We have been using this dealership for the last 10 years. The Client specialist- Nathan Tibbetts and Sales Manager Sean Swartz are exceptionally great guys. The relationshi dealership for the last 10 years. The Client specialist- Nathan Tibbetts and Sales Manager Sean Swartz are exceptionally great guys. The relationship does not stop after the sale and that is the best part of this dealership. Great job guys. More
Rachel Clancy is fantastic. This is the second time we have purchased a car through Rachel, and she is always responsive, helpful, and doesn't hesitate to go the extra mile. have purchased a car through Rachel, and she is always responsive, helpful, and doesn't hesitate to go the extra mile. More