Passport BMW

Absolutely atrocious customer service. Bought 2 series in August 2021. My salesman, Jordan Riley, immediately became unresponsive after selling me the car. Left two voicemails and sent 4 emails. Asked direct August 2021. My salesman, Jordan Riley, immediately became unresponsive after selling me the car. Left two voicemails and sent 4 emails. Asked directly for the sales manager on my most recent call and was forwarded to a voicemail. If every transaction unfolded this way there’s no way this place would still be in business. I drove over 4 hours from NC to buy the car I wanted and what a joke. First, he didn’t relay my intentions about down payment to the finance manage. They did the paperwork wrong and cost me a 2 hour phone call to my bank the next week to rectify it. Then, somehow messed up my license plate application. I got my plates over 8 weeks after car purchase. I randomly got a check in the mail for an overcharge for tag and title. The spare key fob with the car had a dead battery and he told me to go buy a spare battery. Really? I just bought a $30k car from you. How petty. I also accidentally left some CDs in my trade-in car (which they undersold me on by probably about $1000) and have yet to receive them in the mail. He said he’d send them and never did. I’ve given up on contacting them so here’s my xxxxty review for the world to see. Go somewhere (LITERALLY ANYWHERE) else to buy your BMW. More

I had excellent support throughout my leasing process from Nathan Tibbets. He provides very good personal service from Nathan Tibbets. He provides very good personal service More

Kudos and much appreciation to Nathan Tibbetts! His service to my husband and me throughout the sales process was extraordinary. Nathan was knowledgeable in a low-key way, which we found appealing. H service to my husband and me throughout the sales process was extraordinary. Nathan was knowledgeable in a low-key way, which we found appealing. He was never pushy, which I personally found endearing. He was timely in answering our many questions, especially considering that our old car is a 2000 BMW 528i -- with a key (and before that a 1995 BMW 325i convertible)! Nathan helped us buy a 2022 BMW 530i in August, without the benefit of new brochures or meaningful documentation. Such was the trust we had in him. The car reflects exactly what we wanted and more. In fact, Nathan helped us select many of the custom features, for example, the type of leather, the color of leather, the color of paint, the wheels, and the wood paneling to name a few things. Since he had a far better idea of what looked best in the car, we trusted his judgment. In every case, he was spot on! Our new 5 has a number of computer features which will require our additional attention. Both Nathan and Paul the BMW genius at Passport BMW in Suitland, Maryland, have helped us and have offered more assistance when we have time to stop by. We live in Fairfax County, Virginia, but went to Nathan at Passport because they have such a fine reputation. Nathan really helped us in our pursuit of a new BMW and we love it! Leanne & Robert More

Dishonest dealership. They took a deposit on a car that was supposed to be ordered for me. They lied about having an allocation, which led to my selling my vehicle and being left without a car for six mont was supposed to be ordered for me. They lied about having an allocation, which led to my selling my vehicle and being left without a car for six months. Filed a complaint with BMW NA (corporate). More

Sean Peria provided excellent service. He ensured that I was updated as repairs were completed. Mr. Peria went out of his way to address my questions. was updated as repairs were completed. Mr. Peria went out of his way to address my questions. More

Just purchased a new X4 Passport was very easy to work with, and Client Advisor Ben Stith was beyond helpful, very knowledgeable made the process very easy, Look forward to working with Passport and Ben with, and Client Advisor Ben Stith was beyond helpful, very knowledgeable made the process very easy, Look forward to working with Passport and Ben in the future. More

Julissa is amazing, friendly, and knowledgeable. 10 out of 10. If there were any discount to offer she added it. I would definitely recommend her. of 10. If there were any discount to offer she added it. I would definitely recommend her. More

Had a great experience buying y new 2021 BMW 430i. All the sells people did a great job making my purchase ideal. After I bought mine my wife purchased one two days later. the sells people did a great job making my purchase ideal. After I bought mine my wife purchased one two days later. More

This dealership service team is terrible. I recently went for a diagnostic check and was charged a ridiculous fee, well above any other BMW dealership I've have been to previously. Not only was the fee absur for a diagnostic check and was charged a ridiculous fee, well above any other BMW dealership I've have been to previously. Not only was the fee absurd, they inform me of problems wrong with my car that a dealership nearby did not find. Why is this? This appears shady and I do not like being taking advantage of. Please tell me how am I now going to have trust in anything this service center tells me. This place is the epitome of why people say they loathe going to the dealerships for service. More

Excellent customer service .Julissa is outstanding. No doubt will refer. doubt will refer. More