Passport BMW

My husband wanted me to have a car that held its value but sporty! So we stopped in Passport BMW located in Marlow Hts, Md and decided to browse the used car section. Meanwhile a salesman approached us lo but sporty! So we stopped in Passport BMW located in Marlow Hts, Md and decided to browse the used car section. Meanwhile a salesman approached us looking dapper in a trendy sports Jacket and Slacks who introduced himself as Benjamin Stith. He greeted us warmly with such poise, confidence and professionalism. He gave us that flavor of “ I am ready to do business with you’ and make you a satisfied customer! Well, that kind of behavior prompted us to move forward! We decided we wanted a new vehicle instead of used. I spotted a 2021 X3 BMW and fell in love with it. Ben sat down with us and said we could build a 2022 BMW X3. He gave us all the details concerning this new way of purchasing a car and the ETA. While the car was on order Ben kept me updated on the progress while it was being manufactured. Finally, We got the big phone call from Ben telling us my BMW had arrived and to pick it up on Saturday April 30th, 2022. When we arrived my BMW was parked in front of the dealership entrance and it was absolutely fabulous!! It was custom made just for me! Hubby and I was so impressed that this whole process only took approximately 3 weeks! April 28th my hubby and I celebrated 43yrs of Marriage and my gift was my BMW! It’s timely arrival made our Anniversary extra special!! A Big Thank you to Benjamin Stith who is a top notch Passport Car Salesman and Hassan Kholfi in finance and Paul Pittman for your outstanding customer service! You all make a great team made purchasing a vehicle a very pleasant experience!! I will spread the good news! Kudos to Passport BMW in Marlow Heights, More

I have bought 6 BMWs from Passport andd they have always been the most responsive dealership in the Washington DC area. Salesman Ben Stith was available 24/7 to answer questions. Highly recommend both Ben a been the most responsive dealership in the Washington DC area. Salesman Ben Stith was available 24/7 to answer questions. Highly recommend both Ben and Passport More

They are the best in Dealership financing I was in and out in about 45 minutes with a new car extremely happy Jacob Alvial very Professional and extremely courteous thank you very much go see him he will out in about 45 minutes with a new car extremely happy Jacob Alvial very Professional and extremely courteous thank you very much go see him he will put you in a new car More

This dealer provides a more straightforward experience without the sales hype. This was my second 5 series I’ve bought at Passport, a testament that I returned even though I have closer BMW dealerships to without the sales hype. This was my second 5 series I’ve bought at Passport, a testament that I returned even though I have closer BMW dealerships to my home. My direct sales person for this car was Elias Khairzada who was a joy to work with. More

3rd purchase with the dealership Nathan Tibbetts was professional, knowledgeable and customer friendly. Stop by and see Nathan if your are interested in a BMW professional, knowledgeable and customer friendly. Stop by and see Nathan if your are interested in a BMW More

This was my first experience buying a bmw. And i have to say what an excellent experience ! First time we entered the dealership, i met with Nathan Tibbetts. What a polite and courteous person And i have to say what an excellent experience ! First time we entered the dealership, i met with Nathan Tibbetts. What a polite and courteous person. Very soft spoken, being our first time, explained everything in great details, never rushed us and took us out for a test drive. We got hooked on right there ! He got our order in after that in no time. Always touched base with us on the phone or through msg or email in case we had any questions or changes in the order. The day of delivery , we were thinking it will take us around 4 hrs but Nathan had already readied the paperwork and we got done in a little over two hrs. All in all, he made our buying experience very smooth and very proffessional. I would definitely recommend Passport Bmw and Nathan there. Absolutely awesome ! More

Just picked up our custom order X7 from Passport BMW in Maryland. Highly recommend this dealership! Shopped around the entire region and Passport offered the best price and experience hands down. Quick, Maryland. Highly recommend this dealership! Shopped around the entire region and Passport offered the best price and experience hands down. Quick, straight forward, and 100% transparent throughout the entire inquiry to order to delivery process. Couldn't have asked for a more enjoyable experience. Nathan T took us through the entire process seamlessly. Delivery was so smooth being able to take care of a lot of the paper work and finances with Jeff S the week before our delivery. Both Nathan and Jeff were prompt and patient with all of our inquiries. More

Just bought a new X6 from Passport BMW. Nana Prempeh was amazing to work with. Nana was communicative while waiting for the car to arrive to dealership, and overall made the process seaml Nana Prempeh was amazing to work with. Nana was communicative while waiting for the car to arrive to dealership, and overall made the process seamless. While completing the purchase, Nana went above and beyond to make sure we were happy and comfortable. Jay in the finance office was awesome as well. The dealership itself is clean and stocked with seating, a boutique and a cafe which is a nice touch. Will absolutely recommend Passport to friends. More

Beware of client advisor Jordan Riley. I placed an order for a new car. Client advisor assured me the order would be placed within a few days. Order wasn’t placed for a month! When attempt I placed an order for a new car. Client advisor assured me the order would be placed within a few days. Order wasn’t placed for a month! When attempting to reach out for an update, on several occasions he would not reply. I had to call the dealership for the update. I finally got fed up and canceled the order. Never again! More

This was our third BMW purchase but first with Passport BMW. This office is definitely a cut above the rest. From the folks in Sales (Sean Swartz) to our Client Advisor (Rachel Clancy) we were well informe BMW. This office is definitely a cut above the rest. From the folks in Sales (Sean Swartz) to our Client Advisor (Rachel Clancy) we were well informed about the production of our car every step of the way. ANY and EVERY question we asked was responded to quickly and accurately. They went above and beyond. The entire staff were professional, well informed, supportive, and dressed to impress. I wish every car buying experience was as seamless as this one. I will be back and will send my friends! Thank you Passport BMW! More