Passport BMW

Charles Walker was phenomenal to work with - I could not recommend him highly enough. Neb and Abiola Akintunde were great tech supports, backing him up. recommend him highly enough. Neb and Abiola Akintunde were great tech supports, backing him up. More

Had the best car purchase experience ever at Passport BMW. Chris Sparrow (client advisor) found me the perfect car on the lot, which meant I did not have to order and wait for build time and price increa BMW. Chris Sparrow (client advisor) found me the perfect car on the lot, which meant I did not have to order and wait for build time and price increases. This was after working with two other dealers and lots of back and forth. Best price, best trade-in and best financing by far. Process was easy, Chris was extremely responsive and answered all my questions usually within minutes. I was very particular about what I wanted and he understood the mission! Also great experience with the Jeffrey Steel - Finance Mgr. Very professional, quick, easy. I went way out of my way to go to Maryland dealer, but was well worth it! More

Rommell Hollins is an outstanding client advisor. Extremely knowledgeable about new and pre-owned certified models. He guided us to the correct decision re: purchase v. lease options. Passport BMW Extremely knowledgeable about new and pre-owned certified models. He guided us to the correct decision re: purchase v. lease options. Passport BMW gave us a better trade in value on our 2020 Subaru Outback than even the Subaru dealership. Guess I now just have to learn how to use all the high tech instruments on our new 2025 X1. Rommell pronounced me officially initiated into the BMW family. (No formal ceremony). Better late than never since I have never owned a BMW. More

Elias Khairzada is simply the best Client Advisor we have ever met! He worked with us to find the right car with the right options and gave us a better price than any dealership in the Maryland and Virginia ever met! He worked with us to find the right car with the right options and gave us a better price than any dealership in the Maryland and Virginia area. Elias kept us informed every step of the way to our purchase. It was such a pleasure to meet him in person. He was absolutely wonderful! Elias went above and beyond when he gave us a BMW Bear after learning that my wife was a teddy bear collector! Our experience with Elias could not have been better. More

The dealer took care of my request as a key was missing on my used purchase. The dealer gave me the 850 for the extra fob key. Thank you on my used purchase. The dealer gave me the 850 for the extra fob key. Thank you More

From A to Z It was a great experience in Passport BMW. , the process of trading in my car and buying my new BMW was done with professionalism and integrity. The staff is really friendly and treated me like , the process of trading in my car and buying my new BMW was done with professionalism and integrity. The staff is really friendly and treated me like a family. I got the best discount on the new car and the highest on my the trade. Pam Williams is an amazing salesperson and Jeff Steel is a great business manager. The whole process was completed with Zero hassle. Try them if you’re thinking of buying or leasing a new car ! More

I didn’t think Passport BMW could get any better. I was wrong. I recently purchased my 8th BMW from this amazing dealership. My interaction with the Sales Mgr. and my sales associate for first time j I was wrong. I recently purchased my 8th BMW from this amazing dealership. My interaction with the Sales Mgr. and my sales associate for first time just strengthen by confidence that they will continue to deliver excellent Sales and Service, as with the last ten years. More

Domonique provided outstanding customer service and was so attentive to my needs during my time spent at the service department. He is hands down one of my favorite people at Passport BMW. I know I wasn’t so attentive to my needs during my time spent at the service department. He is hands down one of my favorite people at Passport BMW. I know I wasn’t the easiest person to deal with on this particular day but he remained patient and ensured that I was a satisfied customer. More

Some of the sales staff are very sketchy and shady. Trust was not high for me. And the sales managers/business managers are no different. Once they have your money and the commission is paid, they cou Trust was not high for me. And the sales managers/business managers are no different. Once they have your money and the commission is paid, they couldn't give a flying fig about you. You can;t reach them by phone. You can't reach by email. Poor customer service on the sales side. The service side of the house is slightly better, but not by much! . More

I worked with Sam Hilton on a '22 CPO 750i. He was very courteous and efficient. I had my family with me, and I was in and out of the dealership in an hour. Then, he delivered the car to my off He was very courteous and efficient. I had my family with me, and I was in and out of the dealership in an hour. Then, he delivered the car to my office the following day along with his colleague who explained some of the new features on the '22 that I didn't have on my '18 750i. It was a great experience. More