Parkway Toyota of Boston - Service Center

Maintenance service I had an appointment in the morning, the regular maintenance and checking took about 2 and a half hours, there is a nice waiting room with few TVs sna I had an appointment in the morning, the regular maintenance and checking took about 2 and a half hours, there is a nice waiting room with few TVs snacks and coffee machine. More

Excellent Lacy DaRosa was very pleasant to talk with and kept us informed of the work that was being done. She said that my tire was still on warranty Lacy DaRosa was very pleasant to talk with and kept us informed of the work that was being done. She said that my tire was still on warranty More

Excellent service First time customer. Welcomed with a smile. Given estimate pricing and wait time. Service completed well before expected time. Nice to find a new s First time customer. Welcomed with a smile. Given estimate pricing and wait time. Service completed well before expected time. Nice to find a new service center. More

2015 Toyota Prius Servicing I have been going to Prime Toyota for many years and have ALWAYS had great service. In addition, their customer interaction is second to none. I I have been going to Prime Toyota for many years and have ALWAYS had great service. In addition, their customer interaction is second to none. I brought my 2015 Prius in for servicing prior to my long road trip. They had me in and out in under two hours and provided me with a complete vehicle inspection report. Dale S was once again my service representative and I always find him to be personable, knowledgeable and thorough. Thank you for yet another great experience! More

Excellent! Highly recommended! J Burton (I believe was his name) provided an excellent customer service and took care of my car. We will be back again. Thank you Highly recommended! J Burton (I believe was his name) provided an excellent customer service and took care of my car. We will be back again. Thank you! More

Car service I called in this morning because my vehicle needed new brakes and between Jessica and Lacey made it happen so fast and smooth that it’s unbelievable. I called in this morning because my vehicle needed new brakes and between Jessica and Lacey made it happen so fast and smooth that it’s unbelievable. What a great service!!!! Customer service at West Roxbury Prime Toyota Rocks!!👍🏼 THANK YOU More

Service 8/1/19 Prime Toyota In West Roxbury is focused primarily on customer satisfaction. They are professional, communicate proactively, and provide excellent, tim Prime Toyota In West Roxbury is focused primarily on customer satisfaction. They are professional, communicate proactively, and provide excellent, timely service. Very friendly service reps. More

Great service Always happy with the service. Joe is the best. Takes care of all issues. Would recommend Prime Toyota to family and friends. Thank you so much Always happy with the service. Joe is the best. Takes care of all issues. Would recommend Prime Toyota to family and friends. Thank you so much More

Unusual banging sound coming from rear tire. Great tech support. From entering the service bay to “problem solved, Dale, My CSR was thoroughly professional in working towards successful resolutio Great tech support. From entering the service bay to “problem solved, Dale, My CSR was thoroughly professional in working towards successful resolution. He went out of his way to reassure me and provide temporary transportation while the service was in progress. Prime is prime in providing satisfactory customer service. More

Great customer service Joe Walsh at Prime Toyota has been taking great care of us for almost 10 years. I always return to the dealership and I always work with Joe. He’s ne Joe Walsh at Prime Toyota has been taking great care of us for almost 10 years. I always return to the dealership and I always work with Joe. He’s never ripped me off or up sold me to something that I didn’t know I already needed. I really like working with these people. More