Parkway Toyota of Boston - Service Center

Great friendly, timely service. All staff helpful giving info. Nice touches like vaccuming my car! Also friendly helpful knowledabl phone service when scheduling appointments for service info. Nice touches like vaccuming my car! Also friendly helpful knowledabl phone service when scheduling appointments for service More

Efficient and courteous serviceGood social distancing Efficient and courteous service Good social distancing Reasonable value Convenient location Very very very very well wry very very very v Efficient and courteous service Good social distancing Reasonable value Convenient location Very very very very well wry very very very very very very very very very friendly More

Service Advisor has excellent Customer Service...She always explains the problems with your car after they check it and the ask if you would like to correct the problems today or not. always explains the problems with your car after they check it and the ask if you would like to correct the problems today or not. More

Money spent but no answer to what was wrong with my car. My car was stalling. I took it to be serviced, they took several hours to look at it. Told me I was all set, and my car stalled on the way out. I wen My car was stalling. I took it to be serviced, they took several hours to look at it. Told me I was all set, and my car stalled on the way out. I went back to speak with the supervisor, who addressed me with a lot of attitude, until she realized I was recording her. I don't normally record people but I couldn't believe how nasty she was! She was the supervisor. She kept interrupting me, yelling over me, just over all unprofessional. She ended it with she didn't know what was wrong with my car after 2 hours and $145. She told me to come back with $600.00 and 4-5 hours of time and they might be able to figure out the issue. The dealer is supposed to know their own cars. This place is unprofessional and the service department doesn't know what they're doing. Save yourself time and money and go somewhere else. More

Prime Toyota West Roxbury service department representatives have always been kind and helpful. I had a problem with my car alarm and although they could not resolve the issue they offered viabl representatives have always been kind and helpful. I had a problem with my car alarm and although they could not resolve the issue they offered viable options. More

I came in the last moment with an engine light on my dashboard. They took me right away, kept me informed about what was happening, and explained what the outcome was. They also had a detailed list of o dashboard. They took me right away, kept me informed about what was happening, and explained what the outcome was. They also had a detailed list of other work that needed to be done, which they explained. The work was done an hour earlier than expected and they lowered the bill by $100 .’the service was also very courteous More

great My husband died recently and before that he always took our cars for service. So this is new to me and Jason was SO helpful. He made everything ea My husband died recently and before that he always took our cars for service. So this is new to me and Jason was SO helpful. He made everything easy More

We bought our Prius in 2010 and have been taking it back to the dealer, prime, ever cents. The service there is excellent. Especially Joe Walsh. Very honest, fast, helpful, and economical. to the dealer, prime, ever cents. The service there is excellent. Especially Joe Walsh. Very honest, fast, helpful, and economical. More

Was not too happy about my visit. This was a routine service visit (few extra things were done), and i was waiting for almost 3hrs! (I had made a reservation /appointment for sx), Furthermore, for my service visit (few extra things were done), and i was waiting for almost 3hrs! (I had made a reservation /appointment for sx), Furthermore, for my disappointment my car was not washed!(although this is something i have understood is typically done with service). So , i may end up changing sx location although i have been pretty loyal customer w Dedham Toyota for several years.. More

Great service at Prime Toyota today and fast. I was in and out in 30 minutes for an oil change. Keep up the great work. and out in 30 minutes for an oil change. Keep up the great work. More