Parkway Toyota of Boston - Service Center

TOYOTA SHOULD BE EMBARRASSED TO HAVE THEIR NAME ON THIS SERVICE CENTER. TLDR: Went in for a free inspection and they tried to lie and tell me I needed a bunch of BS services totaling well over 500 dolla SERVICE CENTER. TLDR: Went in for a free inspection and they tried to lie and tell me I needed a bunch of BS services totaling well over 500 dollars. I went in today for a battery inspection after receiving a mailing from Toyota about my vehicle. After waiting some time a service rep came over and read to me a list of maintenance that needed to be preformed on my vehicle including the replacement of my cabin air filter. I inquired as to how this list was done if it was based off routine maintenance or an inspection of my vehicle. They told me that it was an inspection. Now the kicker- I just replaced my cabin filter less than 6 weeks ago. When I told him it couldn't possibly need replacing he snapped back at me that "the filter is dirty- whether or not they replaced it is another story." Seeing as I was standing next to the person replacing it and watched it come out of a BRAND NEW SEALED PACKAGE this is total and utter BS along with the rest of "suggested" work. Not only was the staff rude but clearly trying to manipulate the fact that I am a young woman at a car dealership. I then had to ask for multiple times copies of the "suggestions" that they were now hesitant to give me while still insisting that I was wrong. I don't write reviews but needless to say don't come here unless you're interested in being lied to and getting screwed. More

If other people are experiencing the same problem with their vehicle, then why has it not gone higher up. I have been there 3 times to fix the same check engine light, I have spent over 5 hours and have their vehicle, then why has it not gone higher up. I have been there 3 times to fix the same check engine light, I have spent over 5 hours and have completely wasted my time and money. They are guessing as to what is wrong with my vehicle. I have already spent money to diagnose, 3 trips, and nothing resolved. I now have to pay an additional $525 to continue to allow them to guess at what is wrong with a vehicle that has 33000 miles. Then the kicker if it is what they are guessing it will cost me an additional $2300, so by the time I leave with all the guesswork. I will have paid them over $3000. More

Kennedy ordered my key in a timely fashion and the service of my car went smoothly. service of my car went smoothly. More

I bought my 2014 Tundra here and have returned for service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Bosto service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Boston. More

Excellent and efficient. — fuel pump was quickly fixed and I was provided with a substitute auto. Car was then sanitized and I was in my way. and I was provided with a substitute auto. Car was then sanitized and I was in my way. More

They're a professional, helpful and kindly staff to assist you about the right treatment for your vehicle following all procedures to take care of costumers. assist you about the right treatment for your vehicle following all procedures to take care of costumers. More

My experience with the service department of Prime Toyota Boston has always been excellent in the six years I have owned my Camry. My service advisor, Lacey DeRose is excellent. Boston has always been excellent in the six years I have owned my Camry. My service advisor, Lacey DeRose is excellent. More

I appreciated the quickness in which I was able to get an appointment for service- same day. The check in process was smooth and the staff were very nice. Thanks appointment for service- same day. The check in process was smooth and the staff were very nice. Thanks More