Parkway Toyota of Boston - Service Center

Recalled Toyota Sienna door fix I brought my car in as the recalled sliding doors, which were repaired 2 months ago, continue to open on their own. I specified this was happening on I brought my car in as the recalled sliding doors, which were repaired 2 months ago, continue to open on their own. I specified this was happening on inclines only on the drivers side. I was told the service center did not have time to assess my car on a incline that the car would have to be left for a few days. I asked if the car was left for a few days could it be assessed on an incline and I was told “if we have time”. I expect more from a service center especially as this is a safety recall. I will have to pursue fixing my cars problem with another service center as it’s apparent Prime Toyota does not have the time to assess my car accurately. More

Excellent service and the staff it's professional and friendly, has a lot of knowledge of car maintenance. Location is plus with all kind of facilities. service and the staff it's professional and friendly, has a lot of knowledge of car maintenance. Location is plus with all kind of facilities. More

Joe Walsh is a great Service Advisor My usual Service Advisor Joe Walsh always provides the best possible customer service for me and our family’s two Toyotas. He always schedules an appo My usual Service Advisor Joe Walsh always provides the best possible customer service for me and our family’s two Toyotas. He always schedules an appointment when I need it, listens to what I have to say, explains everything clearly and then gets the work done as efficiently as possible. I wouldn’t think of going to see anyone else and Joe is the main reason I bring my service business to Prime Toyota. More

Friendly and helpful I received all the help I needed in a friendly and efficient way. The waiting room was very comfortable and filled with amenities. The staff was kind I received all the help I needed in a friendly and efficient way. The waiting room was very comfortable and filled with amenities. The staff was kind and considerate. More

poor service Every time we’ve used this service department, we’ve encountered serious issues. This time, they broke our key and tried to evade responsibility for t Every time we’ve used this service department, we’ve encountered serious issues. This time, they broke our key and tried to evade responsibility for the same. Very poor experience More

Good customer service Good people friendly and tell you what you need for you car and if you can do that is good for you car to keep running better Good people friendly and tell you what you need for you car and if you can do that is good for you car to keep running better More

Excellent service-car maintenance. Lacey DeRose provided great service. She clearly stated what service needed to pe provided under the lease agreement and offered additional optional s Lacey DeRose provided great service. She clearly stated what service needed to pe provided under the lease agreement and offered additional optional services that made sense. Kept everything simple and friendly. A+ More

1st checkup My appt was scheduled when I bought the car. I was there early and didn’t have to wait at all. In and out quickly ... and my car was waged! Everyone i My appt was scheduled when I bought the car. I was there early and didn’t have to wait at all. In and out quickly ... and my car was waged! Everyone is super friendly and helpful!! More

THE best This is the best dealership you’re ever going to enter. You feel right at home with the entertainment system and the free cafe. You’re gonna be wantin This is the best dealership you’re ever going to enter. You feel right at home with the entertainment system and the free cafe. You’re gonna be wanting to come back just to be able to spend you’re time in the dealership. Not to mention the work they do there is absolutely beautiful and professional. Everything done is speedy and with great precision. Thank you Prime Toyota. More

Quick in and out I came in for routine maintainence, and the staff was very courteous and friendly. They got my vehicle right in and out and were very cognizant of my I came in for routine maintainence, and the staff was very courteous and friendly. They got my vehicle right in and out and were very cognizant of my time and comfort. Great experience! More