Parkway Toyota of Boston - Service Center

25000 mile service Brought vehicle in for 25000 mile service. I was told the tires would be rotated, air pressure checked, fluids topped off, visual inspection of breaks Brought vehicle in for 25000 mile service. I was told the tires would be rotated, air pressure checked, fluids topped off, visual inspection of breaks etc. The cost of this service would be approx. $20.00. The tires WERE NOT rotated, the tire air pressure WAS NOT checked and fluids WERE NOT topped off. When this was brought to the attention of the customer service employee, he stated twice, I was wrong. I then informed him that prior to my arrival at Prime Toyota, I marked my tires because the same thing happened when I went there for my 20000 mile service and the washer fluid bottle was only half full(same as when vehicle was brought in). The customer service employee then became rather rude and no longer wanted to deal with me. Told me to pay for the 2 filters ( cabin filter and air intake filter). I recieved no apology or was offered any further service to rectify the situation. The customer service employee deducted the service fee off the bill and after I paid for 2 filters(which I wonder now if they were even replaced) I was given my keys and told where my vehicle was parked. I would not recommend anyone have their vehicle serviced at Prime. You will end up paying for services you do not receive. I also intend to bring this to the attention of the Northeast Toyota Rep. Kevin G. More

Exceptional service! Dale Seeramsingh is one of the greatest service advisors ever!!! I have had several Toyotas throughout the country . I drive 80 miles one way to have Dale Seeramsingh is one of the greatest service advisors ever!!! I have had several Toyotas throughout the country . I drive 80 miles one way to have Dale take care of me and my vehicle. He plans ahead so I can do the same with my budget. He is well versed with maintenance issues and does an exemplary job!! More

Oil change Finally an oil change that I don’t dread !! I totally enjoy going to have my oil changed now doesn’t smell of rubber like most places. comfort Finally an oil change that I don’t dread !! I totally enjoy going to have my oil changed now doesn’t smell of rubber like most places. comfortable seats ,coffee Even popcorn or donuts if you like. waiting is not a bad experience anymore people are friendly Lisa at the front desk is always so pleasant and helpful More

Best service department for Toyota in Boston area There are 2 other Toyota near me but I always drive further to Prime Toyota for maintanence. Joe Walsh has been always excellent with services. He mak There are 2 other Toyota near me but I always drive further to Prime Toyota for maintanence. Joe Walsh has been always excellent with services. He makes sure first and foremost my concerns are met. Definitely the representatives at the Prime Toyota makes the place top notch. More

Excellent and diligent service from smart, professionals! I had an excellent experience today at Prime, particularly in my work with Louis Fouyelle, who took the time to work with me closely on my choice to t I had an excellent experience today at Prime, particularly in my work with Louis Fouyelle, who took the time to work with me closely on my choice to trade in my 2014 Venza for a 2018 XLE RAV4. Louis is a great asset to Prime and to Toyota overall. He is a smart, accessible and learned professional with whom I enjoyed working a great deal. I had actually come in for service and for an appraisal, but frankly, I was quite seriously hoping that i could trade my car in sooner rather than later, and Louis really did make it all happen. More

Prime Toyota Been there twice very quick very helpful good experience mike brown got my car in explained everything got me out quick great service no problems Been there twice very quick very helpful good experience mike brown got my car in explained everything got me out quick great service no problems More

Customer Service Had appt for oil & filter change.. Overall appt was EXCELLANT!. When ever I am at Prime Toyota, it's a great experience. I wouldn't go no place else. Had appt for oil & filter change.. Overall appt was EXCELLANT!. When ever I am at Prime Toyota, it's a great experience. I wouldn't go no place else. More

Grant G I really appreciate Grant’s professional yet personal manners. He express trustworthiness and I just love his smile. My husband and I appreciate h I really appreciate Grant’s professional yet personal manners. He express trustworthiness and I just love his smile. My husband and I appreciate his genuine care for us and our son. It is a pleasure to come to Prine for our car needs. We feed our cars and personal interest are a priority. More

20000 mike service Very friendly and helpful. Explained what was done in full and advised me of what I would have to have done at the next service and why. Service done Very friendly and helpful. Explained what was done in full and advised me of what I would have to have done at the next service and why. Service done in timely manner. Great experience. More

Excellent service Excellent and friendly service and staff! Able to review everything and keep me up dated along the way. Rental car given as my work was going to tak Excellent and friendly service and staff! Able to review everything and keep me up dated along the way. Rental car given as my work was going to take a while. More