Parkway Toyota of Boston - Service Center

Repair/no appt. Gracious, accommodating. Resolved problem fairly promptly. Tire not repairable. Referred out. Good coffee doughnuts clean rest room comfortable waitin Gracious, accommodating. Resolved problem fairly promptly. Tire not repairable. Referred out. Good coffee doughnuts clean rest room comfortable waiting area clean helpful ancillary staff stupid to require 25 word minimum. More

Great customer service I ever have. This is the best customer service I ever have, they fix my Tacoma. And the service adviser help me a lot and understand what I need. Best service ever This is the best customer service I ever have, they fix my Tacoma. And the service adviser help me a lot and understand what I need. Best service ever. More

Customer Service I had an extremely pleasant visit today. Everyone who I came across was extremely friendly and helpful. I live in Worcester now but continue to visit I had an extremely pleasant visit today. Everyone who I came across was extremely friendly and helpful. I live in Worcester now but continue to visit this location because of the fantastic staff. More

Service ease I enjoy all interactions with joe Walsh at the dealership. He makes me feel welcomed and I know he will take care of my service in the most efficient I enjoy all interactions with joe Walsh at the dealership. He makes me feel welcomed and I know he will take care of my service in the most efficient manner. I come to the dealership for service because of his superior customer services skillls something that is very hard to find. More

Fantastic service from people who care This is my second car I’ve purchased from Prime - I only take it to Prime for service, and my 2010 RAV4 is still running like a dream. The service tea This is my second car I’ve purchased from Prime - I only take it to Prime for service, and my 2010 RAV4 is still running like a dream. The service team does a great job, and since I had my kids home with me for the day while waiting for a longer service, they offered us a complimentary shuttle home - Brian gave us a ride back to Prime, what a fantastic young man, excellent service, and speaks so highly of the company he is proud to work for. People like him are the reason I keep coming back to Prime - the same friendly faces invested in their work, their customers, and each other. Great work! More

It was a great experience They did a professional job. He explained to me what need to be done in my car. He asked when could I come to get the service done. They did a professional job. He explained to me what need to be done in my car. He asked when could I come to get the service done. More

Prime Toyota lied about needing new brakes I had my brakes replaced at 40,000 miles and I was informed that my brake pads were at a four and three respectively I subsequently took my car to d I had my brakes replaced at 40,000 miles and I was informed that my brake pads were at a four and three respectively I subsequently took my car to direct tire who installed my brakes 14 months ago and they informed me that my brakes were at eight and six respectively I don’t know what Prime Toyota did to think that I needed new brakes other than they want to charge me $2000 More

For Service and repairing visit Everything is excellent .excellent Service and they advice future services. The price is a little higher than my expectation but it worths for this se Everything is excellent .excellent Service and they advice future services. The price is a little higher than my expectation but it worths for this service. Thank you More

Excellent From the moment you pull your car into the service bay, you get the sense that the Prime service team cares about you and your car. Great people, fant From the moment you pull your car into the service bay, you get the sense that the Prime service team cares about you and your car. Great people, fantastic lounge area while you wait, and all-around excellent service. More

25000 mile service Brought vehicle in for 25000 mile service. I was told the tires would be rotated, air pressure checked, fluids topped off, visual inspection of breaks Brought vehicle in for 25000 mile service. I was told the tires would be rotated, air pressure checked, fluids topped off, visual inspection of breaks etc. The cost of this service would be approx. $20.00. The tires WERE NOT rotated, the tire air pressure WAS NOT checked and fluids WERE NOT topped off. When this was brought to the attention of the customer service employee, he stated twice, I was wrong. I then informed him that prior to my arrival at Prime Toyota, I marked my tires because the same thing happened when I went there for my 20000 mile service and the washer fluid bottle was only half full(same as when vehicle was brought in). The customer service employee then became rather rude and no longer wanted to deal with me. Told me to pay for the 2 filters ( cabin filter and air intake filter). I recieved no apology or was offered any further service to rectify the situation. The customer service employee deducted the service fee off the bill and after I paid for 2 filters(which I wonder now if they were even replaced) I was given my keys and told where my vehicle was parked. I would not recommend anyone have their vehicle serviced at Prime. You will end up paying for services you do not receive. I also intend to bring this to the attention of the Northeast Toyota Rep. Kevin G. More