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Parkway Toyota of Boston - Service Center

West Roxbury, MA

3.5
212 Reviews

212 Reviews of Parkway Toyota of Boston - Service Center

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September 01, 2018

Great Service was great and I did not wait too long for a Saturday Friendly staff and very helpful Will recommended this location to my friends More

by Emmeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Sep 02, 2018 -

Parkway Toyota of Boston responded

Thanks for spreading the good word Emmeline! We appreciate the trust you have in our team at Prime Toyota - Boston.

August 31, 2018

Repairs for my brakes Joe Walsh was a great help and calming figure in the stressful process of figuring out what was wrong with my car. He gave us a great deal and was ver More

by Cmurph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walsh
Sep 01, 2018 -

Parkway Toyota of Boston responded

We are delighted to hear about the great experience Joe provided.Thank you for choosing Prime Toyota Boston to service your car. We look forward to seeing you next time!

August 30, 2018

Complete Detail Overpaid for the complete detail service and vacuum job was subpar. There was a very visibly dead bug that was left in the rear windshield. More

by Pdemosth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Walsh, Mike Brown
Aug 30, 2018 -

Parkway Toyota of Boston responded

Thanks for letting us know about your recent visit. I am concerned about your experience and would like to make things right. As Service Manager, it is my priority always make sure our customers are happy. At your convenience, would you please reach out to me at 617-469-6079. Thanks, Malinda Burgos, Service Manager.

August 30, 2018

Dependable service Prime Toyota runs an efficient and professional service The gentleman who helped me was excellent (Joe Walsh). He estimated 1. 1/2 hour wait but it More

by Newton
Recommend Dealer
Yes
Employees Worked With
Joe walsh
Aug 30, 2018 -

Parkway Toyota of Boston responded

Thank you very much for the compliments Newton. We appreciate your business. Look forward to seeing you next time.

August 28, 2018

Happy with the Quality of Service Great service quality and courtesy. Friendly staff and comfortable waiting area. Waiting time is Ok not too long even for a walk-in. Pricing is tra More

by Iphone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Aug 28, 2018 -

Parkway Toyota of Boston responded

Thank you for all the compliments of our team, dealership and your experience. We appreciate your business and servicing your car with Prime Toyota Boston!

August 26, 2018

Service Department Fast, courteous and super efficient. Cost effective and they don’t put the hard sell on for services you don’t require or need. Excellent! More

by Cirocamry2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walsh
Aug 26, 2018 -

Parkway Toyota of Boston responded

We appreciate the great feedback on your experience! Thanks for servicing your vehicle at Prime Toyota - Boston!

August 26, 2018

Service Numerous visits for service. Always satisfied with the work and interaction. Price is always reasonable. Things are always done professionally and ti More

by DarrylG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Gonzalez
Aug 26, 2018 -

Parkway Toyota of Boston responded

Darryl, first off, thanks for being a loyal customer of Prime Toyota - Boston! We love seeing words like professionally and timely. Statements like "Price is always reasonable" is the icing on the cake! Hope to see you the next time your vehicle needs to be serviced.

August 26, 2018

Super fast maintenance! I took my Corolla in for scheduled maintenance. Booking was easy through the website and I was in and out within an hour. Great experience! More

by Scott1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey
Aug 26, 2018 -

Parkway Toyota of Boston responded

Thanks for the awesome review Scott! We appreciate the feedback on our online scheduling tool as well, glad that was helpful for you. Hope to see you at Prime Toyota Boston the next time your Corolla needs some love.

August 23, 2018

Outstanding I have been a customer since Clair Toyota(for over 20 years) and the service has always been excellent. Lacey is always so nice and understanding wit More

by Diaz07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose
Aug 23, 2018 -

Parkway Toyota of Boston responded

20 years - thank you! Wow, we are so grateful for your loyalty and for your sincere appreciation of our team here at Prime Toyota. Thank you for such a wonderful review!

August 22, 2018

15K oil change Everything went well fast efficient friendly service. It's a little bit out of my way to go up to Prime Toyota in West Roxbury, but worth yhe drive. More

by Don F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose
Aug 22, 2018 -

Parkway Toyota of Boston responded

Don, thanks for making the drive and choosing to service your Toyota at Prime Toyota. Thanks for the great review!

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