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Parkway Toyota of Boston - Service Center

West Roxbury, MA

3.5
212 Reviews

212 Reviews of Parkway Toyota of Boston - Service Center

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October 01, 2018

Efficient I was helped quickly, my car was ready by the time I requested, and the person helping me was honest and informative, as well as friendly. More

by MrsB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joan Polanco
Oct 01, 2018 -

Parkway Toyota of Boston responded

Can't ask for much more! I'm glad to hear you had a smooth and stress-free visit to Prime Toyota - Boston. Thank you for your business!

September 21, 2018

Both front & rear brakes,timing belt, and new tires Grant G. The Service Advisor was excellent providing a comprehensive review of service needed for my 15 year old Toyota Avalon. I was provided a fre More

by Vicacc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Gonzalez
Sep 21, 2018 -

Parkway Toyota of Boston responded

Victor, thank you for the great compliments of Grant. Thanks for the feedback about the paper floor mats. We leave the floor mats in the car so our customers see that we are mindful of keep cars clean while we service them. However, feel free to remind your Advisor to have them removed before we deliver your car next time. Thanks again for choosing Prime Toyota Boston to service your Avalon.

September 20, 2018

Always great service My advisor, Grant , is always knowledgeable and pleasant to work with especially when I choose to wait while service is performed. Coffee and snacks More

by Royhech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant, Jirai
Sep 20, 2018 -

Parkway Toyota of Boston responded

We love hearing feedback from our loyal customers and we appreciate the compliments! Thank you for a choosing Prime Toyota Boston!

September 19, 2018

Service I went to Toyota just for a routine service, which turned out to be free. I also got a free shuttle service to and from my house while waiting for the More

by Eli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaquari Burton
Sep 20, 2018 -

Parkway Toyota of Boston responded

Eli, I appreciate you taking the time to write us a great review and for appreciating the little things. We are glad you could take advantage of the shuttle. Thanks for choosing Prime Toyota Boston for your routine service.

September 14, 2018

MY TACOMA GREAT PEOPLE, GREAT SERVICE. The people at Prime Toyota are very attentive to your needs and keep in excellent contact for whatever reason. Also More

by My Tacoma 2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Sep 14, 2018 -

Parkway Toyota of Boston responded

Thanks for choosing Prime Toyota - Boston to service your Toyota Tacoma! There's nothing better than hearing that our team is doing what it takes to ensure you have a great experience at our store!

September 14, 2018

Fast and very respectful customer service Mike Brown was very respectful and friendly. He saw me and immediately turned to help me. The time for waiting was very short for service and the ca More

by Fran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Sep 14, 2018 -

Parkway Toyota of Boston responded

Fran, thank you so much for the compliments of Mike and the experience he provided. We're glad we could help to get you on your way in a timely fashion. Thank you for choosing Prime Toyota Boston to service your Toyota!

September 13, 2018

Friendly and Efficient I was at Toyota for an 18 month service and was in and out in under an hour. From arrival to departure everyone was great. More

by Prius.Sara2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose
Sep 13, 2018 -

Parkway Toyota of Boston responded

Sara, I love seeing 'friendly and efficient' in our service reviews. I appreciate you sharing your 5 star experience! Thank you for choosing Prime Toyota Boston for your 18 month service!

September 11, 2018

Love Prime Toyota Prime Toyota has the very Best people working here!! From the moment I drive through the door, I receive a hello, and they are always helpful. At More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They’re all great different people st different times!
Sep 11, 2018 -

Parkway Toyota of Boston responded

Barb, thank you so much for the incredible endorsement and for your business over the years! I am so glad to hear that our team at Prime Toyota Boston continues to take great care of you and always with a smile. I appreciate you taking the time to share your story with others!

September 09, 2018

Fast and courteous Bought my car there and went for my first service appt. Very professional, courteous and thorough. Love ?? my Highlander and would buy another car More

by Eileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A woman but forget her name
Sep 10, 2018 -

Parkway Toyota of Boston responded

Eileen - we're all so happy you brought your Toyota Highlander back in to Prime Toyota - Boston for it's first service! It's always motivating for our team to know that you have enough confidence in us to come back for all of your vehicle's needs. Thank you!

September 09, 2018

Great service First time at this dealership, usually go to the other Toyota dealer on Rt 1. I won’t be going back there ever again. You won me over! More

by C.car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Sep 09, 2018 -

Parkway Toyota of Boston responded

We are glad we could deliver a 5 star experience and look forward to taking care of you next time. Thank you!

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