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Parkway Toyota of Boston - Service Center
West Roxbury, MA
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of Parkway Toyota of Boston - Service Center
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November 28, 2024
I'd give them no stars if I could. On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled. I also wanted my brakes looked at and the blower motor is making a whining noise. I received this in response and I decided to go ahead with only the oil change. I even called once again to confirm it was going to be free after seeing the estimate and was told it would be. As i arrive to pick up my vehicle I was met with a charge for an oil change? I was upset and Ron said a manager would reach out to me. I went home discussing options about my valve stem. I called and scheduled for this AM for a valve stem. When I got there I was told I would also need a sensor at a very extensive cost and they wondered if I knew of anyone ordered the part I would need???? First off, I'm confused as to why this wasn't mentioned previously and why I wouldn't be quoted for it but also why would I have any knowledge on your product ordering? If you knew braking the cap meant breaking the valve stem AND the sensor, it should have been quoted. I am upset. If this is how you treat customers, they have a right to know you absolutely do not care about their property and/or their peace of mind when you do have their property in your hands. The lack of communication in this establishment is beyond appalling. Bad service, bad communication. 0/10 More
by aubri eikenberry
Employees Worked With
Other Employees :
Ron Rosa
June 23, 2024
BEWARE - Misrepresentation and Unnecessary Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service-- Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service--coffee, pleasant staff, and timely appointments. However, my recent visit for a regular 30K service, covered under a pre-paid maintenance agreement, left me deeply disappointed. The service advisor recommended a differential fluid change and injector cleaning, costing $400 out-of-pocket. When I questioned this, the advisor claimed these services were listed in the Maintenance Guide and were essential to avoid voiding the warranty. Upon reviewing the Maintenance Guide myself, I found neither of these claims to be true. Despite escalating the issue to management and Toyota corporate, I received no resolution. RECOMMENDATIONS: 1. Carefully check every service item before agreeing to it. 2. Get a second opinion if you have doubts. 3. Read the Maintenance Guide thoroughly before your visit. 4. Share your experiences here if you've faced similar issues. More
by Boris B
Employees Worked With
June 14, 2024
The quality of the sevice dept at this dealership has been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded servic been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded services and high pressure. More
by Thomas L
Employees Worked With
May 08, 2024
He was very prompt in helping me. Very efficient and empathetic!! For sure I’ll come back to parkway. Very efficient and empathetic!! For sure I’ll come back to parkway. More
by julianamgrippa
Employees Worked With
January 16, 2024
This team of of service providers is fantastic. John was my initial service advisor and he made the experience very easy and kept in contact with me the whole time my car was being serviced. He gre John was my initial service advisor and he made the experience very easy and kept in contact with me the whole time my car was being serviced. He greeted me with a smile every time I was in and never once made me feel like I was a bother. Thanks John! More
by amy.rogo
May 18, 2023
Mr. Brown’s response was much appreciated. He was very understanding of my concerns and responded quite appropriately and professionally. understanding of my concerns and responded quite appropriately and professionally. More
by fishingmv
February 08, 2023
I've been a customer since 2014, and have purchased two new vehicles since that time. I recently needed service on my 2014 RAV4, so I called to make an appointment. I spoke with McLee who understood our new vehicles since that time. I recently needed service on my 2014 RAV4, so I called to make an appointment. I spoke with McLee who understood our time constraints, (my son was returning to college with his car two days later). He gave me a prompt appointment, guided my son through his first auto repair experience, kept me informed of progress, and I was given a fair price for the work. When we picked up the car, McLee arranged a quick check out process, shook my son's hand, and wished him well during his ride back to school. I was very happy with the service, the kindness, and will continue to give my business to Parkway Toyota! More
by Lchsjb
Employees Worked With
McLee, Service Department
January 31, 2023
Received extremely poor service at this dealer. Asked them to replace front brakes and they replaced perfectly fine rear brakes. Had to pay for rear brakes that I did not need and also front brak Asked them to replace front brakes and they replaced perfectly fine rear brakes. Had to pay for rear brakes that I did not need and also front brakes that was supposed to be replaced but was not. After replacement of brakes, I had to take time off from work again to go to the dealer to have brakes checked because they were squeaking so loud. It took them almost five hours to check the brakes while I waited. Service advisor promised me to replace my passenger side wiper and drive side vanity mirror but did not replace mirror. Tried to contact service advisor and text him but did not get a reply. Then emailed general manager of dealer who said he would "escalate" situation for me but never got back to me about how the "escalation" was progressing. Contacted general manager again but no response. I read somewhere that brakes are very easy to do compared to other mechanical fixes, so if a dealer mess up on the brakes, then it would not be wise to trust them with any other fixes in your car. Horrible experience and horrible follow through with this dealer! If you go there, you will be taking a chance with your car. Update= 1/31/23 Coming home from work, I heard another loud noise every time I stepped on the brakes. I was so concerned, I stopped by a local car repair shop to ask them what they though it might be. The mechanic on duty asked me if he could test drive my car to see if he could hear the noise. After the test drive, he confirmed he did hear a noise from the brakes. He told me Parkway Toyota needs to fix the brakes. I contacted Parkway Toyota and asked them to pay for me to get a second opinion on my brakes from another Toyota dealer as I did not trust them anymore with my car. They refused my request. Very unethical and sleazy dealer. Read other Yelp reviews and read complaints from the Better Business Bureau which all confirm how horrible and sleazy they are! More
by Dianne
December 15, 2022
This business is nothing but an absolute RIP OFF. The tires needed to be checked as the TPMS light was on. Do not think they even bothered to look at the car but told me that the sensor for one of th The tires needed to be checked as the TPMS light was on. Do not think they even bothered to look at the car but told me that the sensor for one of the tires needed to be changed. Their estimate to change one tire pressure sensor was $800!! The customer rep (the person who prepares the work order), and the service manager James Brown were not the best to deal with. I decided to take the car to another shop to get/compare estimates. Took it to PepBoys. They found a slow leak and fixed it for...wait for it....all of.....$22. DO NOT go to this place for any car repairs unless you are filthy rich and do not mind handing over your money to them for no good reason. More
by Ms. Wonderful
Employees Worked With
November 16, 2022
Wow. . where do I even begin?! My 2015 Toyota Corolla was giving me some trouble and my dear friend Ernst was able to give me a deal that I couldn’t resist . where do I even begin?! My 2015 Toyota Corolla was giving me some trouble and my dear friend Ernst was able to give me a deal that I couldn’t resist. I was able to trade-in my car for a great price, thank you Toyota! More
by samdebrosse
Employees Worked With
Other Employees :
Karen Cummings, Deu Ernst Dauphin
