Parkway Toyota of Boston

i purchased two brand new Tacomas at this dealership in 2012. Overall this was a pleasant, businesslike and enjoyable experience, with quick and friendly service. BUT when I had an issue with a repair I ne 2012. Overall this was a pleasant, businesslike and enjoyable experience, with quick and friendly service. BUT when I had an issue with a repair I needed it went downhill VERY quickly from there. An expected easy repair took 8 hours of my valuable time without anyone from the dealership letting me know. And when I found out that the wrong part was replaced even though it clearly stated the issue on the invoice I got absolutely NO satisfaction !! Just a lot of false promises and no contact. If not for a pre-purchased service warrantee on both vehicle I would NEVER let these people get anywhere near my vehicles and will proactively tell everyone and anyone of the absolutely abysmal customer service their service department provides! I own my own business and would never treat anyone like this let alone someone who has purchased over $50,000 worth of products from them. Absolutely shameful. More

I felt as if I was disrespected at this dealership. The sales person, Jean Perval, immediately came up to me as I showed up. I was scheduled to meet another sales person, however he said that he was "helpi sales person, Jean Perval, immediately came up to me as I showed up. I was scheduled to meet another sales person, however he said that he was "helping" the other person, so he decided to work with me. Jean's product knowledge was not very good, as he told me a few false facts about the vehicle I was looking at. Jean and his Sales Manager, kept pushing the sale "down my throat." They would not let me leave the dealership, and kept trying to convince me to get a different color for the vehicle I was looking at. They were also trying to "under-value" my trade-in and kept trying to convince me that I was getting a "good deal." I had enough by then and chose to leave, and even then they were still apprehensive about me leaving so soon. I would not recommend this dealership to anyone. Not only was I disrespected by the sales person, I felt like I was treated as if I was just another "number" to them. More

I am an existing customer (car lease) of this dealer. My lease is coming to an end and I was looking to return the car and get a new lease from the same dealer. Here is my complain: - Toward the end of lease is coming to an end and I was looking to return the car and get a new lease from the same dealer. Here is my complain: - Toward the end of my first lease I moved to NJ and I made this clear to the dealer from day one that I will need New Jersey License plate for the new car. I was also confirmed that there will be no additional charge for that. We had already finalized the total monthly cost of the lease. However, the day they were going to mail me the documents for signature, the manager Sam tells me that it will cost an additional $375 for NJ registration. When I questioned the surprise, he made me feel like he is doing me a favor by arranging for out of state license plates. - Also on a seprate note, I checked NJ registration online and it only costs $59. Sam, the manager is not able to explain to me why they are charging me $375. - Also I was promised by Jean that the car will be delivered to my door step in NJ but even that changed. I was told that I would need to pick up the car myself or I would have to pay additional money to get it delivered. - I went through the whole process of providing my personal details, copies of various documents over 5-6 days (instead of just providing me a list of document that was needed in one shot)to get credit approval for the lease. I also purchased insurance for the new car. I invested all this time/effort in the new lease and all I get at the end is surprises that are mentioned above. - I know that the owner of this company truly believes in great customer services (I have dealt with him in the past), but apparently everyone is the company does not seem as committed. - I would be very hesitent to trust anything told/promised to me verbelly at the dealership. More

I have been buying vehicles for over 19yrs and recently I went to Prime Toyota to look at purchasing a Camry. My journey started with an online inquiry and soon after I received a call from Dave Ivey and he went to Prime Toyota to look at purchasing a Camry. My journey started with an online inquiry and soon after I received a call from Dave Ivey and he took the time on the phone to go through the various used Camry's they had on their lot. I made an appointment for the following day, and 1hr before showing up Dave called to confirm my appointment with him and let me know that everything was all set to preview the vehicles we had chosen to look at. upon arriving at the dealership I was met at the door by David and soon began the process of buying a vehicle. After driving 3 different Camry's I picked out the one I liked the best and started the negotiations of buying the vehicle. To my surprise Dave brought over the sales manager Mr. Bongarzone who sat down with me and showed me what they were asking for the vehicle and what I could buy it for. When Mr. Bongarzone left the table to let me talk to Dave, I told him that in all my years of buying cars that I have never been treated with or given so much respect than what had just occurred. I did not ask him to take even one more penny off the Camry, that is how impressed I was with the offer they had given me. From the time I called to the time I left driving my 2011 certified Camry with every thing that I had asked for I could not have been more pleased then if they had given it to me for free. The men and women that worked for Prime Motor Group are well trained, courteous, and beyond professionals.The owners of the company should be very proud of who they have working for them. They go well beyond what any of us who are consumers could ever ask for. thank all of you so very much and please know that I will do all that I can to make sure that everyone that I know, gets to your doors and I know that you will do the rest. More

I will be back to buy my next car, they made it easy to buy the car I wanted and I got a great deal. buy the car I wanted and I got a great deal. More

I came in the door the second day of the no-dicker sticker. What a great experience! No pressure and I felt respected as a customer. I knew what I was looking for; the car I saw online was on the lot. sticker. What a great experience! No pressure and I felt respected as a customer. I knew what I was looking for; the car I saw online was on the lot. Because my used Camry was so valuable as a trade-in, I paid a terrific price for my (new to me) pre-owned 2011 Camry, purchased in Oct. 2011. More

We recently leased our third Sienna Mini-Van. We leased our first Sienna and Camry at another dealer down Route 1. When it came time to lease our second Sienna back in 2009, we decided to try Prime. Felix our first Sienna and Camry at another dealer down Route 1. When it came time to lease our second Sienna back in 2009, we decided to try Prime. Felix was helpful, followed up on calls, kept appointment times and made the process run smoothly. When we decided to trade in our 2009 early and get a 2011 with some upgrades, we called Felix. He worked hard to find the model and colors we were looking for and worked with us to meet our pricing goals regarding the new lease and trade-in value. Both times upon delivery he took the time to take us through all of the options on the mini-van, and offered to even set-up the blue-tooth. He called a month after to make sure everything was ok and to make the first service appointment. Overall, we have been very, very happy with Prime and will always use them in the future. I have and will continue to recommend Felix to friends and family. More

I first bought a Corolla on November 15th. After sorting out their "mistype" of an accessories fee of nearly $800, I signed the papers. I really liked their "no bicker" policy. That is where the compliments out their "mistype" of an accessories fee of nearly $800, I signed the papers. I really liked their "no bicker" policy. That is where the compliments end. After verifying my insurance, it took a few days of me calling them before I picked up my car. For a few reasons, I took them up on their 30-day exchange policy. They screwed me out $1000 on the exchange. Then, they couldn't find the title. After a few days of me calling them, I got a Passat. I took the Passat home on November 26th. When I brought the car in to get inspected, I mentioned a concern I had with condensation collecting inside one headlight. I was told it was because of the changing weather. Not wanting to deal with a middle man, I emailed the General Manager, expressing that concern as well as a few others. I few days later I emailed him again, with a little more attitude. I quickly got a response saying I would get a phone call the next day. After a few days of me calling him, I got a response. He told me to bring the car in and everything would be covered under their 90-day warranty. After a few days of me calling the Service department, I was able to pick up my car. Two of my three concerns had been met. The third, an issues with the windows not functioning properly had not been resolved. I was told that I would receive a phone call the next to arrange a time to bring the Passat back in. After a few days of me calling them, I brought the car back. That was December 13th. It is now January 3rd. The only time I've received updates on my car has been when I have called them. I have been told I should get my car back on January 6th. That is over three weeks. Three weeks. Moral of the story is, don't expect anyone to call you back, not even the General Manager. More

I was searching for a particular car Toyota XLE with very little mileage and Prime Toyota had just the car for me. I found the dealership on the intranet and was contacted by Joe V. After making an ap very little mileage and Prime Toyota had just the car for me. I found the dealership on the intranet and was contacted by Joe V. After making an appt to see the vehicle on Wednesday I was back Thursday to purchase the car.... I traded in my 2006 Toyota Camry XLE as part of the sale and Randy was very helpful in making sure every thing went smoothly. Prime Motors did all the work including the new plates from the Registry. My sales person Randy was extremey helpful in guiding me through using the navigation system and setting up my phone on Blue tooth. I'm sure as I get more familiar with the car I'll be calling Randy for additional help in figuring out things... More

Eduardo Baravella was friendly, personable, and helpful. I came in with a clear goal, and though I spent more than I wanted (which tends to happen at car dealerships;) my experience was good. Manager, Nadi I came in with a clear goal, and though I spent more than I wanted (which tends to happen at car dealerships;) my experience was good. Manager, Nadine I believe, was very helpful as well. I would recommend this dealership to others and have. I also enjoyed Prime Toyota's new "no haggle" motto. More