Parkway Toyota of Boston

Car brake problems This is the worse dealer in Boston I just bought my car like 3 week ago and I been having problem with the brake and they don't want to fix my car ev This is the worse dealer in Boston I just bought my car like 3 week ago and I been having problem with the brake and they don't want to fix my car even when they know it is a safety issues The services manager just call me and told that's the car have this brake noise because the car is used. When you buy a car is no matter if is used it have to be 100% in good working condition how he told me that's the. Car have the noise because is a used car if you know that car have problem don't sell used car them the only person who helping me there was Jose he try to helping me. Thank but do no buy car from this dealer prime Toyota of west Roxbury after they have your business they don't care if you have problem with the car they don't help anymore after you have it. Worse worse worse ever dealer More

New Car Still doing the same old trick, they give you a low e-price just to get you to come, they think once you are there they will sell you a car. Very dish Still doing the same old trick, they give you a low e-price just to get you to come, they think once you are there they will sell you a car. Very dishonest people. They emailed you the e-price but once you are at the dealership they hiked up the price by approximately $1,500 - $2,000. This is what they sent me: 2016 Toyota Camry XLE 4dr Sedan Stock Number - T21952 MSRP - $28,815 Prime Pricing - $23,071 Savings - $5,744 PRICE AT THE DEALERSHIP: $24,571 More

They don't want to sell cars! My son is looking to purchase a car this week. He knows exactly what he wants. We went in with the Edmunds Price Promise which I guess was a mistake. My son is looking to purchase a car this week. He knows exactly what he wants. We went in with the Edmunds Price Promise which I guess was a mistake. They had several cars on the lot and we sat in a car waiting for the salesman to get the key. We thought this was it. My son loved the car. The salesman (never gave us a card, don't remember his name, if he mentioned it) came out to inform us that the car just sold. There were no other cars available even though he has pointed out others while we looked at colors. He said there was a more expensive model with leather seats etc. And when I checked their online inventory when I got back home (a 2 hour drive) there were several cars listed. Looks like we dodged a bullet after reading these reviews! More

Very unprofessional dealership This was my worst dealership experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be avail This was my worst dealership experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be available to show the following day. I told them that I would be there at 9 am. Me and my husband took time off from work and drove almost 20 miles to see the car and when we went there they said the car is not available because it is in the repair shop. (This car was advertised to be a toyota certified car) I lost a lot of time and energy for nothing. I am very disappointed with the unprofessional service by this dealer. More

Stay Away!!! Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, that's for having decent snacks in the waiting area. Speaking of waiting area, I spent the majority of my time there getting my car repaired. A car I purchased from Prime Toyota not even six months ago at this point. Prime Toyota claims to take the cars they sell through vigorous tests and checks to be approved before purchase. I know for a fact that the condition I bought my car in couldn't have been approved. It took 14 days to get my car back from Prime one time, for what turned out to be rotors and brake pads (which I was told were brand new when I bought the car 3 months earlier) and a scratch caused by them from the routine oil change I got there a few days before. Now I would tell you my car was scratched TWICE but that would sound unbelievable, right? Well it's the truth. When I went to pick up my car after this 14 days of getting the run around, it was damaged yet again. This time I'm thinking more to be spiteful. But who knows, maybe the service center workers and/or mechanics really are that clumsy. When I confronted the staff about the NEW scratch, the service manager Mitch Dick proceeded to get defensive and denied they scratched the car. (Mind you, these are not little nicks. They were full blown fresh white scratches!) So I asked to see the cameras for proof, because there's no way in xxxx I would scratch my own car. That's totally crazy! I never left the premises with the car and there is also no way it was already damaged. If so, just show me the footage of my car pulling in the service center with the damage. That never happened of course. If my car came in with the scratch or I scratched the car when I arrived to pick it up, all I asked was proof. There are cameras everywhere at the dealership. It really offended me that Prime Toyota would even insinuate I was lying or somehow trying to be deceitful. My guess is they wanted me to be afraid to bring my car to them for service. Prime Toyota wanted me to feel intimidated. That way they wouldn't have to deal with the obvious issues the car I purchased from them has. I wish I could put all I been through in one review. Aside from the scratches, I was sold a car with a lot of problems that I wasn't made aware of before purchase. The service records had clearly been altered by staff. New brake pads and rotors were one of the supposed brand new items put on the car. So why was I getting them serviced after 3 months you ask? Ask Prime Toyota. That's just one example. As I stated when I first started this review, this was and is one of the worst experiences of my life and I am taking it very seriously. I am fighting to get justice and hope this never happens to anyone else. I encourage you to turn elsewhere to purchase OR get your car serviced. Save yourself the headache I'm going through now with this shady place. To call it shady is putting it lightly. It's criminal! More

Sales First dealership every had a great experience professional helpful staff who actually wanted to help me save money!!! I'd recommend to all friends fam First dealership every had a great experience professional helpful staff who actually wanted to help me save money!!! I'd recommend to all friends family More

I went to Prime Toyota beacause my boyfried knew someone in the company. Now I understand why we were sent here. Our salesman Niman is a knowledgable person and very nice. I live in New Hampshire and needed in the company. Now I understand why we were sent here. Our salesman Niman is a knowledgable person and very nice. I live in New Hampshire and needed someone to meet me to register my new rav4. Niman drove up here on his day off and everything was done quickly and smoothly. For him to go the extra mile for me makes me feel special. I would recommend anyone looking for a car to ask for Niman and you wont be disappointed. More

My overall experience at prime toyota was great and well worth it. From the time i got there up until the time i left the sales employees that helped me with getting my car were very kind. They are very goo worth it. From the time i got there up until the time i left the sales employees that helped me with getting my car were very kind. They are very good when it comes to customer service. More

The overall experience was great. I called upfront a few dealerships and I knew the price range. Prime offered me the best price for Toyota Corolla 14 and delivered as promised. I am very satisfied with a s dealerships and I knew the price range. Prime offered me the best price for Toyota Corolla 14 and delivered as promised. I am very satisfied with a service. My salesman Jean didn't waste my time with games and unnecessary waiting. He was professional and pleasant. I could not have asked for a better experience. More

Awful. The sales manager refused to install $40 wheel locks for the $15k car I had already agreed decided upon and let me walk away from table. The sales rep was too "busy" to come on test drive and did locks for the $15k car I had already agreed decided upon and let me walk away from table. The sales rep was too "busy" to come on test drive and did not know directions to the closest highway. When I told her the car shook on our ride, she responded, "I shake too when I'm cold." Prices alone do not sell. I bought another car the same day for $100 more and couldn't be happier that prime did not get my business More