Parkway Toyota of Boston

Excellent service They give us a good service and the employees are so nice and kind i definitely recommend to my friends and keep up a good works everyone. Thank you They give us a good service and the employees are so nice and kind i definitely recommend to my friends and keep up a good works everyone. Thank you More

Service I usually take my car for services to this location because they are very efficient and fast... and coffee is great. I won't hesitate to go back. Than I usually take my car for services to this location because they are very efficient and fast... and coffee is great. I won't hesitate to go back. Thanks !! More

Great experience Bill Walsh was fantastic in helping me get through my sevice appointment. His updates were very helpful in knowing when my car would be ready !! Bill Walsh was fantastic in helping me get through my sevice appointment. His updates were very helpful in knowing when my car would be ready !! More

Service on Camry Great service. Friendly and courteous employees. Explained the work that was done on my car and asked if I had any questions. Popcorn was good also Great service. Friendly and courteous employees. Explained the work that was done on my car and asked if I had any questions. Popcorn was good also More

Great and efficient service My car was serviced on time and by friendly and efficient folks. They told me it would take about an hour but it was well under that, even vacuumed an My car was serviced on time and by friendly and efficient folks. They told me it would take about an hour but it was well under that, even vacuumed and washed. They have taken the dread of the long wait and inefficiency out of the process. Thank you! More

Excellent service & fair price Prime Toyota dealership was great and absolutely helped me with car service regarding brakes, tire rotation, and state inspection work. Staff was Prime Toyota dealership was great and absolutely helped me with car service regarding brakes, tire rotation, and state inspection work. Staff was very courteous & professional. I left the car overnight for service & next day it was ready (except the state inspection was left undone). Thankfully, this really sweet older gentleman (forgetting his name), he really helped me locate my service advisor (Grant) & took care of this. Notably, Grant was also really nice (and he had just forgot to note down my request for state inspection). They had also applied a $50 coupon to my total without my request (super nice of them). All in all, both advisors provided excellent service and I couldn't be happier to have their kind help. More

Boch service experience I took my 2016 Tundra for service this afternoon . I called for appointment availability, I was offered an appointment for the same afternoon , I wa I took my 2016 Tundra for service this afternoon . I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment . More

Great experience buying a new Prius here This was pretty late in my car search and I had already had negotiations with a couple of other dealers fall through because the sales guys weren't in This was pretty late in my car search and I had already had negotiations with a couple of other dealers fall through because the sales guys weren't interested in honoring the pricing their Internet sales folks were giving out. I was searching for a new dealer after a few bad experiences so I started by sending a stock # from their inventory (on their website) to their internet sales rep for a price. The price I got back was very interesting ($2k less than the best price I had gotten so far) so following weekend I called to come see the car. The car had been sold and they didn't have any more in stock so the Internet sales lady said I needed to come in to discuss pricing with the sales folks because she could only commit to prices on cars they had in stock. I was skeptical but I gave the quote to a salesman at the dealership and he went off and said they'd honor it if they could find a car for me. Later that week he called and said they had found a car. The following weekend I went in an purchased it at the original price we discussed. Apart from a bit of a hard sell on the extended warranty (declined) this was a very pleasant experience. More

Misrepresentation and falsification of repair report During a repair visit we were told that the side door of our new car did not have factory paint. That report was later redacted, and we never had it During a repair visit we were told that the side door of our new car did not have factory paint. That report was later redacted, and we never had it repainted. More

buying a used Highlander with low mileage and lumbar support I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Re I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Reiter's Syndrome, bus crash in 2011 ... long side story). Anyway, I went to this dealer on Thursday night, made deposit for $3k, and verified that I it would be possible to get the car on Saturday. I discussed with the salesman how I would pay the balance. I called on Friday to check on the progress. The salesman said the car was in the body shop and would be ready on Saturday (because he said purchases go ahead of regular work). I verified with him and my bank that evening how I would pay the balance on Saturday. BTW: The phone numbers for this dealership will randomly take you to Prime Honda if you try to find who or what the business office is. But that experience entails a more detailed story of its inadequate business processes. I biked there but I should have called first (me bad). The salesman told me the car had just gone into the body shop. Since it was Saturday the shop closed at 12 noon. My second mistake was assuming that all car dealerships are pretty much the same when it comes to selling cars. My previous experience (Dec 2009) was at Woburn Foreign Motors where the relationship of it body shop and the sales staff was awful. I bought a nice RAV4 with low mileage and a few extras but I noticed moisture in the headlamps. I admit that I drove the dealership "mad" with my inspection of the car. BUT at least the car has been very, very good to me. So I decided I was leaving the "theater". I went to my bike, began to put on my rain gear and shoes, when suddenly had the salesman and manager standing over me. I don't remember the exact words but the "gist" seemed to be that the situation would improve. (BTW: I had spent the past two weeks looking for a small trailer for my RAV4; found that it could not haul more than 1,500 pounds). Assuming that most dealerships had "issues" I decided I would continue. I paid the balance and signed some papers with the understanding I would back-out (plus the dealer had the 90 day/750 mile return policy. The business mgr (Obed) even tried to read me one of the papers. I politely told him that I could read, thank you very much. :-) I decided that turn-around in Prime's body shop might be about three business days. I really did not want to repeat this identical waste of time with another dealer. I called Tuesday evening; the car was still in the body shop. As I biked home, I felt really angry; but I knew that the school system in the US is so poor one (just check our ratings with OECD nations) that the staff reflected the outcomes of our "vaunted" schools. I read recently in a respected magazine that US students today are three times more likely to get "A" grades than they were 70 years ago. I assumed (based on my experienced with WFM and others' experiences) that I would find a similar situation at many dealerships: Russian roulette anyone? I called late Wednesday morning and discovered that it was not ready. It did now had the plates (even though the salesman said that once I paid the balance the process to get plates and the insurance validated) by Monday. I called the business manager (Obed) who said he'd call back (not). So now it is Wednesday afternoon. The salesman (Steve C) called me and said the car would be ready by 4 just to be flexible. I called another dealer for the availability of a Highlander. The salesman there said he would call back after he checked his inventory; he did about fifteen minutes later; he had none. I am waiting to call around 3 pm to check the "progress". Toyota makes great cars; I have owned three: a Corolla in 1985 (lasted 125K before I sold it to a friend), an Xtracab 1990 (bought at Boch now Prime) that lasted 18 yrs and 250k miles, a RAV4 in 2009 that has 55K miles (and I hoped would be my last car if it weren't for my back and my desire to see the national parks out west as part of my bucket list; I'm nearly 68 yrs old with serious arthritic "issues"; I want to do the list quickly before and unless .... More