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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
July 11, 2018
Prime is where you need to go I’ve been dealing with prime for a few years have got my last 2 lease with them. They have never let me down the sales people are real down to earth a I’ve been dealing with prime for a few years have got my last 2 lease with them. They have never let me down the sales people are real down to earth and have gone above and beyond for me. Thank you all Prime once again. From a loyal customer More
by Mfigueroa76
Employees Worked With
Fernando Burgos
July 11, 2018
Painless and hassle free After returning to the States after five year abroad, I was looking for a specific car that was within my budget. I was upfront from the beginning tha After returning to the States after five year abroad, I was looking for a specific car that was within my budget. I was upfront from the beginning that I was looking at several dealerships, and my salesman asked me what it would take to walk away from those dealerships, and within 5 minutes we had a deal. More
by Kpleaver
Employees Worked With
Jeremiah Wall, Rick Turner
July 10, 2018
Quick in and out I came in for routine maintainence, and the staff was very courteous and friendly. They got my vehicle right in and out and were very cognizant of my I came in for routine maintainence, and the staff was very courteous and friendly. They got my vehicle right in and out and were very cognizant of my time and comfort. Great experience! More
by SethanyG
Employees Worked With
Lacey DeRose
July 10, 2018
Service call Excellent 10k maintenance. Finished in record time. Professional courteous. The service rep went over results. Also shared options for en Excellent 10k maintenance. Finished in record time. Professional courteous. The service rep went over results. Also shared options for end of lease. Gave contact j go. More
by Cbk 119
Employees Worked With
Lacey Derose
July 08, 2018
Great experience I found Prime via my buying service at work. Responded quickly with the best price from all of the dealers offered and didn’t prolong the process with I found Prime via my buying service at work. Responded quickly with the best price from all of the dealers offered and didn’t prolong the process with trying to sell me other items More
by Moose
Employees Worked With
Louis Fouyolle, Mike Brown
July 07, 2018
The best Toyota dealership in the Boston area I love Prime Toyota and would recommend them to anyone. We have received excellent treatment in both the sales and service department, which is why I I love Prime Toyota and would recommend them to anyone. We have received excellent treatment in both the sales and service department, which is why I always recommend this location to friends looking to buy. They are kind, helpful, and honest - and if anything ever goes awry, they make it right. In service, everyone is great, but Joe Walsh goes above and beyond every time. He’s old school and takes great care of his customers. More
by Jamie_d26
Employees Worked With
Joe Walsh
July 06, 2018
Fantastic service Joe Walsh is fantastic! People can sometimes criticize going to a dealer for vehicle maintenance but I know when I see Joe that I’m going to get the b Joe Walsh is fantastic! People can sometimes criticize going to a dealer for vehicle maintenance but I know when I see Joe that I’m going to get the best service from someone I can trust. There’s a reason my mother and I have been coming to see Joe for years! More
by Rory
Employees Worked With
Joe Walsh
July 06, 2018
Service Besides the money which pretty much all dealerships do charge you a lot everything else was nice and very professional Left trash in the car and w Besides the money which pretty much all dealerships do charge you a lot everything else was nice and very professional Left trash in the car and was still there after the service More
by Nackyv
Employees Worked With
Joe Walsh
July 06, 2018
Best experience ever! Very thankful to the leadership team and sales person for making f my purchase go so smoothly. Prime Toyota of Boston is a great organization and made Very thankful to the leadership team and sales person for making f my purchase go so smoothly. Prime Toyota of Boston is a great organization and made my acquisition a very comfortable experience. More
by Stevel
Employees Worked With
Helios Monterrosa , Desiree Lev, business managers
July 05, 2018
Great service The service is great and so is the waiting lounge. They have water, coffee, popcorn, donuts and they even played th world cup on their two TVs while The service is great and so is the waiting lounge. They have water, coffee, popcorn, donuts and they even played th world cup on their two TVs while u waited. More
by Prime fan
Employees Worked With
Lacey
