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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
July 14, 2018
Recalled Toyota Sienna door fix I brought my car in as the recalled sliding doors, which were repaired 2 months ago, continue to open on their own. I specified this was happening on I brought my car in as the recalled sliding doors, which were repaired 2 months ago, continue to open on their own. I specified this was happening on inclines only on the drivers side. I was told the service center did not have time to assess my car on a incline that the car would have to be left for a few days. I asked if the car was left for a few days could it be assessed on an incline and I was told “if we have time”. I expect more from a service center especially as this is a safety recall. I will have to pursue fixing my cars problem with another service center as it’s apparent Prime Toyota does not have the time to assess my car accurately. More
by asnace
Employees Worked With
I would rather not say
July 14, 2018
Great Everyone was nice and explained everything in understandable terms. They answered all my questions and made sure I understood everything that they wer Everyone was nice and explained everything in understandable terms. They answered all my questions and made sure I understood everything that they were telling me. More
by Mj
Employees Worked With
Jaquari burton
July 13, 2018
Joe Walsh is a great Service Advisor My usual Service Advisor Joe Walsh always provides the best possible customer service for me and our family’s two Toyotas. He always schedules an appo My usual Service Advisor Joe Walsh always provides the best possible customer service for me and our family’s two Toyotas. He always schedules an appointment when I need it, listens to what I have to say, explains everything clearly and then gets the work done as efficiently as possible. I wouldn’t think of going to see anyone else and Joe is the main reason I bring my service business to Prime Toyota. More
by John W.
Employees Worked With
Joe Walsh
July 12, 2018
Friendly and helpful I received all the help I needed in a friendly and efficient way. The waiting room was very comfortable and filled with amenities. The staff was kind I received all the help I needed in a friendly and efficient way. The waiting room was very comfortable and filled with amenities. The staff was kind and considerate. More
by Jawhall34
Employees Worked With
Lacey DeRose
July 12, 2018
Good customer service Good people friendly and tell you what you need for you car and if you can do that is good for you car to keep running better Good people friendly and tell you what you need for you car and if you can do that is good for you car to keep running better More
by Belkys
Employees Worked With
Joan polanco
July 12, 2018
THE best This is the best dealership you’re ever going to enter. You feel right at home with the entertainment system and the free cafe. You’re gonna be wantin This is the best dealership you’re ever going to enter. You feel right at home with the entertainment system and the free cafe. You’re gonna be wanting to come back just to be able to spend you’re time in the dealership. Not to mention the work they do there is absolutely beautiful and professional. Everything done is speedy and with great precision. Thank you Prime Toyota. More
by Alex Ushakov
Employees Worked With
Mike Brown
July 12, 2018
poor service Every time we’ve used this service department, we’ve encountered serious issues. This time, they broke our key and tried to evade responsibility for t Every time we’ve used this service department, we’ve encountered serious issues. This time, they broke our key and tried to evade responsibility for the same. Very poor experience More
by lalahiii
Employees Worked With
unknown
July 11, 2018
1st checkup My appt was scheduled when I bought the car. I was there early and didn’t have to wait at all. In and out quickly ... and my car was waged! Everyone i My appt was scheduled when I bought the car. I was there early and didn’t have to wait at all. In and out quickly ... and my car was waged! Everyone is super friendly and helpful!! More
by Happy customer
Employees Worked With
Lacey DeRose
July 11, 2018
Fast and courteous service Prime Toyota was courteous, fair, and communicative. I didn’t feel like anyone was trying to pull the wool over my eyes and they were the first dealer Prime Toyota was courteous, fair, and communicative. I didn’t feel like anyone was trying to pull the wool over my eyes and they were the first dealership that was happy to run numbers for me without feeling pressured to buy a car. I did purchase my car from them because of the above reasons and would definitely recommend them. More
by Lori
Employees Worked With
Jean Preval and Pierre Bonilla
July 11, 2018
Excellent service-car maintenance. Lacey DeRose provided great service. She clearly stated what service needed to pe provided under the lease agreement and offered additional optional s Lacey DeRose provided great service. She clearly stated what service needed to pe provided under the lease agreement and offered additional optional services that made sense. Kept everything simple and friendly. A+ More
by Pcollinscomedy
Employees Worked With
LACEY DeRose
