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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
July 31, 2018
Customer Service I had an extremely pleasant visit today. Everyone who I came across was extremely friendly and helpful. I live in Worcester now but continue to visit I had an extremely pleasant visit today. Everyone who I came across was extremely friendly and helpful. I live in Worcester now but continue to visit this location because of the fantastic staff. More
by Ygoris
Employees Worked With
Lacey, Terrence
July 30, 2018
Fantastic service from people who care This is my second car I’ve purchased from Prime - I only take it to Prime for service, and my 2010 RAV4 is still running like a dream. The service tea This is my second car I’ve purchased from Prime - I only take it to Prime for service, and my 2010 RAV4 is still running like a dream. The service team does a great job, and since I had my kids home with me for the day while waiting for a longer service, they offered us a complimentary shuttle home - Brian gave us a ride back to Prime, what a fantastic young man, excellent service, and speaks so highly of the company he is proud to work for. People like him are the reason I keep coming back to Prime - the same friendly faces invested in their work, their customers, and each other. Great work! More
by BarbInBoston
Employees Worked With
Brian (shuttle), Mike Brown
July 30, 2018
It was a great experience They did a professional job. He explained to me what need to be done in my car. He asked when could I come to get the service done. They did a professional job. He explained to me what need to be done in my car. He asked when could I come to get the service done. More
by Guy11
Employees Worked With
Dale
July 29, 2018
Great pricing; very knowledgeable I just purchased my new Prius from this dealership. They gave me a great price and I got exactly the car I wanted. Everyone at the dealership was very I just purchased my new Prius from this dealership. They gave me a great price and I got exactly the car I wanted. Everyone at the dealership was very friendly and helpful. My salesperson was knowledgeable about the features of the car and took me on a good test drive. More
by Deb18
Employees Worked With
Don Abellard
July 28, 2018
For Service and repairing visit Everything is excellent .excellent Service and they advice future services. The price is a little higher than my expectation but it worths for this se Everything is excellent .excellent Service and they advice future services. The price is a little higher than my expectation but it worths for this service. Thank you More
by Must
Employees Worked With
Mike Brown
July 28, 2018
Professional yet friendly I felt like I was treated like a friend rather than a customer. My experience was pleasant and everyone who took care of me truly looked like they wer I felt like I was treated like a friend rather than a customer. My experience was pleasant and everyone who took care of me truly looked like they were happy to help! More
by 12Metacomet!
Employees Worked With
Jeremiah, Wes, Mike Brown
July 28, 2018
Great experience From start to finish it was a great experience. Mike understood exactly what I wanted and took care of all the details. I would recommend to my frien From start to finish it was a great experience. Mike understood exactly what I wanted and took care of all the details. I would recommend to my friends and family. More
by Watts
Employees Worked With
Mike Kouri
July 28, 2018
Prime Toyota lied about needing new brakes I had my brakes replaced at 40,000 miles and I was informed that my brake pads were at a four and three respectively I subsequently took my car to d I had my brakes replaced at 40,000 miles and I was informed that my brake pads were at a four and three respectively I subsequently took my car to direct tire who installed my brakes 14 months ago and they informed me that my brakes were at eight and six respectively I don’t know what Prime Toyota did to think that I needed new brakes other than they want to charge me $2000 More
by Thomas827
Employees Worked With
Joe walsh, Mike Brown
July 27, 2018
Efficient, kind and thorough The staff that greet you and talk with you are kind and friendly. The service is efficient and takes the time they tell you it’s going to take. They The staff that greet you and talk with you are kind and friendly. The service is efficient and takes the time they tell you it’s going to take. They are thorough and review everything with you clearly. More
by Andy
Employees Worked With
Woman at desk, Mike Brown
July 27, 2018
Prime Toyota I had a great experience at prime Toyota. I worked specifically with Jean Preval. He was attentive and very helpful. The process went very smoothly an I had a great experience at prime Toyota. I worked specifically with Jean Preval. He was attentive and very helpful. The process went very smoothly and I fely welcomed by everyone at this dealership. More
by Hoodom1
Employees Worked With
Jean preval
