Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,360 reviews
August 05, 2018
Great service I go to prime toyota each and every time for service maintenance because they are knowledgeable and provide great service. I highly recommend prime to I go to prime toyota each and every time for service maintenance because they are knowledgeable and provide great service. I highly recommend prime toyota to anyone looking to buy a new car or just for services. More
by Mysterio619
Employees Worked With
Mike Brown
August 04, 2018
Superior service Brought the car in for 75000 check was told it would be about 2:30 hours car was completed in 2 hrs great people be going there for 15 years Brought the car in for 75000 check was told it would be about 2:30 hours car was completed in 2 hrs great people be going there for 15 years More
by Cait123
Employees Worked With
Joe Walsh also helpful
August 03, 2018
Dale was great as usual Prompt, professional and friendly service from Dale. He is not only great at his job but identifies with his clients. Value added service and one of t Prompt, professional and friendly service from Dale. He is not only great at his job but identifies with his clients. Value added service and one of the reasons that I stick with Prime More
by Prime customer
Employees Worked With
Dale
August 02, 2018
Good service The staff was knowledgeable. They were not too pushy. They wanted to make a deal but were fair. Everyone was extremely polite. We would go back. The staff was knowledgeable. They were not too pushy. They wanted to make a deal but were fair. Everyone was extremely polite. We would go back. More
by Etennen
Employees Worked With
Helio Monterosa
August 02, 2018
Service today 10/2/18 Joe Walsh always takes great care & it’s a pleasure to work with him. I will return again, as I have been a customer for 30 years. Joe Walsh always takes great care & it’s a pleasure to work with him. I will return again, as I have been a customer for 30 years. More
by Maryrho
Employees Worked With
Joe Walsh
August 01, 2018
Amazing Great honest guy very helpful knows what he’s talking about. Very friendly environment and like Bok Toyota which is a very deceitful. I was extremel Great honest guy very helpful knows what he’s talking about. Very friendly environment and like Bok Toyota which is a very deceitful. I was extremely happy with my service with Fernando he was very very knowledgeable and helpful . More
by Tj
Employees Worked With
Fernando Burgos
August 01, 2018
Repair/no appt. Gracious, accommodating. Resolved problem fairly promptly. Tire not repairable. Referred out. Good coffee doughnuts clean rest room comfortable waitin Gracious, accommodating. Resolved problem fairly promptly. Tire not repairable. Referred out. Good coffee doughnuts clean rest room comfortable waiting area clean helpful ancillary staff stupid to require 25 word minimum. More
by Jodyp
Employees Worked With
Gozales
August 01, 2018
Great customer service I ever have. This is the best customer service I ever have, they fix my Tacoma. And the service adviser help me a lot and understand what I need. Best service ever This is the best customer service I ever have, they fix my Tacoma. And the service adviser help me a lot and understand what I need. Best service ever. More
by 3818ae
Employees Worked With
Grant Gonzalez Sr, Mike Brown
July 31, 2018
Service ease I enjoy all interactions with joe Walsh at the dealership. He makes me feel welcomed and I know he will take care of my service in the most efficient I enjoy all interactions with joe Walsh at the dealership. He makes me feel welcomed and I know he will take care of my service in the most efficient manner. I come to the dealership for service because of his superior customer services skillls something that is very hard to find. More
by Tim2429
Employees Worked With
Joe Walsh
July 31, 2018
Excellent Seevice I had a great experience at Toyota Prime. Was well taken care of and have two great individuals throughout the process of getting a new car. I had a great experience at Toyota Prime. Was well taken care of and have two great individuals throughout the process of getting a new car. More
by Ksantos530
Employees Worked With
Tim Vega, L. Fouyolle
