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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
August 14, 2018
Great! I was greated by the service representative (Dale) who was courteous, efficient and listened. Most of all, he smiled, whivh id rear theses days. I a I was greated by the service representative (Dale) who was courteous, efficient and listened. Most of all, he smiled, whivh id rear theses days. I appreciated his kind manner, willingness to hear my complaints without showing his annoyance. In addition, he was knowledgeable, showed patience when explaining things and was thoughtful with his suggestion. All of the above wad performed woth a smile and tolerance.. More
by 2017toysiendu
Employees Worked With
Dale
August 13, 2018
Consistently great service I have serviced my Toyota Highlander at Prime Toyota of Boston for over 5 years now. The staff are personable and assist with all concerns/needs in a I have serviced my Toyota Highlander at Prime Toyota of Boston for over 5 years now. The staff are personable and assist with all concerns/needs in a rimely manner. More
by MF16
Employees Worked With
Dale Seeramsingh
August 12, 2018
I’ve been a customer for over 20 years. I’m still there! Prime is great! I’ve been a customer for years. I never have long to wait. Joe is a great guy! I love, love, love him! Thank you! Prime is great! I’ve been a customer for years. I never have long to wait. Joe is a great guy! I love, love, love him! Thank you! More
by Rav4girl
Employees Worked With
Joe Walsh
August 11, 2018
Quick and friendly service I went for my 45000 mile check up and the staff was friendly and kept me updated on the progress. The waiting area was comfortable and welcoming. I I went for my 45000 mile check up and the staff was friendly and kept me updated on the progress. The waiting area was comfortable and welcoming. I will always bring my car there More
by Doylesa
Employees Worked With
Mike Brown
August 11, 2018
First year service. The service associate was very professional and answered all of my questions and concerns. Also, the repair to my vehicle was satisfactory, and the re The service associate was very professional and answered all of my questions and concerns. Also, the repair to my vehicle was satisfactory, and the repair was done timely and professionally. I would highly recommend this dealership to others. More
by Ahadzi
Employees Worked With
Mike Brown
August 11, 2018
Fast and Easy Professional from drop off to finish thank you was in for an airbag recall and it was done much sooner than promised gentleman was very pleasant to de Professional from drop off to finish thank you was in for an airbag recall and it was done much sooner than promised gentleman was very pleasant to deal with More
by Violet7489
Employees Worked With
Grant
August 10, 2018
great service rep Joe always remembers all about my car and what I like as a customer. He puts the customer first. a great representative for prime Toyota. Joe always remembers all about my car and what I like as a customer. He puts the customer first. a great representative for prime Toyota. More
by mconnell
Employees Worked With
Joe Walsh
August 09, 2018
Great dealership I've always distrusted dealerships but Prime has restored my faith! Competitive prices, excellent staff, great amenities. Happy to bring my car there I've always distrusted dealerships but Prime has restored my faith! Competitive prices, excellent staff, great amenities. Happy to bring my car there for regular service. More
by KB77
Employees Worked With
Grant
August 07, 2018
Amazing The shervice was quick and efficient, they had snacks and drinks. The young lady that helped was supper nice, friendly and very detailed Thank you! The shervice was quick and efficient, they had snacks and drinks. The young lady that helped was supper nice, friendly and very detailed Thank you! More
by Aritza
Employees Worked With
Lacey Derose
August 06, 2018
Very professional and outstanding customer service! Joe Walsh rendered the best customer service consistently. He is the best asset of prime Toyota. Joe is very detail oriented and cares to customer nee Joe Walsh rendered the best customer service consistently. He is the best asset of prime Toyota. Joe is very detail oriented and cares to customer needs. Joe makes sure that job I'd done accordingly. Million thanks Joe! You are the best amongst the best!!! More
by Juni
Employees Worked With
Mike Brown
