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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
August 18, 2018
Fast and friendly service I was running a few miles late for my third service. Got in there around 12: 30 was out the door by 1: 45. Great service and Joe really did a great jo I was running a few miles late for my third service. Got in there around 12: 30 was out the door by 1: 45. Great service and Joe really did a great job explaining everything. More
by E. Berry
Employees Worked With
Joe Walsh
August 18, 2018
Professional and courteous service personnel My service rep., Grant Gonzalez, went above-and-beyond for me. The car had some expensive work that needed to be done ASAP and Grant helped me keep t My service rep., Grant Gonzalez, went above-and-beyond for me. The car had some expensive work that needed to be done ASAP and Grant helped me keep the costs down --- tremendous service --- professional, courteous and explained everything in detail without being condescending. More
by August West
Employees Worked With
Jim Pike, Grant Gonzalez
August 17, 2018
Costumer service Been a costumer at Prime Toyota in West Roxbury since 2003, and I won’t change it. Thank you 😊 customers service it’s great.👍🏻👍🏻👍🏻Thank you aga Been a costumer at Prime Toyota in West Roxbury since 2003, and I won’t change it. Thank you 😊 customers service it’s great.👍🏻👍🏻👍🏻Thank you again!!! More
by Carmenp
Employees Worked With
Mike Brown
August 17, 2018
Great service Always feel I am being treated fairly when I deal with Joe for service. The work was done quickly and professionally. Have been getting work done her Always feel I am being treated fairly when I deal with Joe for service. The work was done quickly and professionally. Have been getting work done here for years and always satisfied. More
by Catsg311
Employees Worked With
Joe
August 17, 2018
I had a good experience The service representative was easy to talk with and explained any problems and potential issues that could occur, I would utilize their service again The service representative was easy to talk with and explained any problems and potential issues that could occur, I would utilize their service again for any problems. More
by T smith
Employees Worked With
Mike Brown
August 16, 2018
Always top notch service Always great customer service and great great service from the moment you walk in the people who take the car to receiving upon completion. They take Always great customer service and great great service from the moment you walk in the people who take the car to receiving upon completion. They take the time to explain everything and all concerns More
by Sandras
Employees Worked With
Dale , grant and John walsh
August 15, 2018
Professional, personable, efficent and timely Grant was very pleasant, professional, and personable. He made sure he understood the reason for visit. Also, he clearly explained the process of brak Grant was very pleasant, professional, and personable. He made sure he understood the reason for visit. Also, he clearly explained the process of brake wear identification and outcomes. More
by JBL
Employees Worked With
Grant Gonzales
August 15, 2018
Toyota Matrix - Service As in the past I called to schedule a service appointment for my 2010 Toyota Matrix and also needing a shuttle ride locally. Prime Toyota was very acc As in the past I called to schedule a service appointment for my 2010 Toyota Matrix and also needing a shuttle ride locally. Prime Toyota was very accommodating. The entire process was fast and simple which also included follow up calls throughout. Thank you Lacey and Grant. More
by clyde715
Employees Worked With
Lacey, Grant
August 15, 2018
Outstanding and trusted customer service My husband and I have been Prime customers for years. We highly value the customer service and trust the recommendations we receive about our service My husband and I have been Prime customers for years. We highly value the customer service and trust the recommendations we receive about our service and repairs. My visit this week was wonderful. Joe Walsh greeted me warmly when I arrived. He listened and we discussed a plan for my service. He kept me informed in a timely way and followed through on all of his promises. I trust that my car was serviced expertly. Excellent as always! Thank you. More
by Rav4fan
Employees Worked With
Joe Walsh
August 14, 2018
Very quick service with rides back home if you wish. They provided very quick service and a ride back home and then picked me up when they were finished.The dealership has been able to fix the issues on They provided very quick service and a ride back home and then picked me up when they were finished.The dealership has been able to fix the issues on the first trip so I do not have to visit often. More
by BostonAaron
Employees Worked With
Dale
