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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
August 31, 2018
Great The salesman Jean Preval was the reason that I went back to Prime to purchase my new car. He really tried to do his best to make me a good offer. He The salesman Jean Preval was the reason that I went back to Prime to purchase my new car. He really tried to do his best to make me a good offer. He succeeded. He was friendly and showed that he cared More
by Kathy
Employees Worked With
Jean and the finance person
August 30, 2018
Complete Detail Overpaid for the complete detail service and vacuum job was subpar. There was a very visibly dead bug that was left in the rear windshield. Overpaid for the complete detail service and vacuum job was subpar. There was a very visibly dead bug that was left in the rear windshield. More
by Pdemosth
Employees Worked With
Joe Walsh, Mike Brown
August 30, 2018
Dependable service Prime Toyota runs an efficient and professional service The gentleman who helped me was excellent (Joe Walsh). He estimated 1. 1/2 hour wait but it Prime Toyota runs an efficient and professional service The gentleman who helped me was excellent (Joe Walsh). He estimated 1. 1/2 hour wait but it was an hour Pleasant waiting area More
by Newton
Employees Worked With
Joe walsh
August 30, 2018
Friendly, low pressure salesmen. Great car buying experience Great car buying experience. Went for a test drive, answered all out questions, takes about he different options and features. When it came time to ne Great car buying experience. Went for a test drive, answered all out questions, takes about he different options and features. When it came time to negotiate, they went over both purchase and lease options. Felt I got a fair price without a stressful back and forth. Very pleased! More
by JB
Employees Worked With
Helio Monterrosa - Sales & Leasing Consultant, Sales Manager Wes
August 29, 2018
Typical car dealership You'll find all the car salesmen stereotypes here. They will say anything to get you to sign. But then you'll find there's always a caveat for everyth You'll find all the car salesmen stereotypes here. They will say anything to get you to sign. But then you'll find there's always a caveat for everything. Theres always an additional fee or paperwork. For example, they wanted to charge me an additional $100 a month for a different color! And for each question you have, you have to wait 30 minutes for someone else to give you the answer. I was there for 6 hours! More
by Annoyed
Employees Worked With
Maxwell Bahery, Don Abellard
August 28, 2018
Helpful, quick, and friendly Bought a new car the other day and everyone involved in the process was extremely respectful and friendly, and made sure I understood every decision m Bought a new car the other day and everyone involved in the process was extremely respectful and friendly, and made sure I understood every decision made along the way. More
by Koitsu
Employees Worked With
Jean Preval
August 28, 2018
Happy with the Quality of Service Great service quality and courtesy. Friendly staff and comfortable waiting area. Waiting time is Ok not too long even for a walk-in. Pricing is tra Great service quality and courtesy. Friendly staff and comfortable waiting area. Waiting time is Ok not too long even for a walk-in. Pricing is transparent and upfront notice. More
by Iphone
Employees Worked With
Joe
August 27, 2018
prime and Louis are the best Clear information. Relaxed environment Knowledgie. Removes roadblocks Took time to go over every detail of car. Overall easy purchases. Smooth Clear information. Relaxed environment Knowledgie. Removes roadblocks Took time to go over every detail of car. Overall easy purchases. Smooth process kind and patient sales rep. Louis F More
by RitA
Employees Worked With
Did not work with mike brown. Worked with louis
August 26, 2018
Service Numerous visits for service. Always satisfied with the work and interaction. Price is always reasonable. Things are always done professionally and ti Numerous visits for service. Always satisfied with the work and interaction. Price is always reasonable. Things are always done professionally and timely. Would always recommend. More
by DarrylG
Employees Worked With
Grant Gonzalez
August 26, 2018
Super fast maintenance! I took my Corolla in for scheduled maintenance. Booking was easy through the website and I was in and out within an hour. Great experience! I took my Corolla in for scheduled maintenance. Booking was easy through the website and I was in and out within an hour. Great experience! More
by Scott1127
Employees Worked With
Lacey
