Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,360 reviews
September 07, 2018
Recent service As usual organized, customer centric, efficient and always foing high quality work Prime Motors is a very good dealer with a great service department As usual organized, customer centric, efficient and always foing high quality work Prime Motors is a very good dealer with a great service department and great team Glad we got our car from them. Keep up the great work More
by Massiez
Employees Worked With
Mike Brown
September 06, 2018
Excellent service! Prime Toyota beautifully detailed my car. Thank you for your excellent customer service and excellent quality of work. We appreciate your friendlines Prime Toyota beautifully detailed my car. Thank you for your excellent customer service and excellent quality of work. We appreciate your friendliness, efficiency, and patience. More
by Areti
Employees Worked With
Joe Walsh, Melinda, Sasha, Terrence, Lenny
September 05, 2018
Past experience My service was serviced and the job was excellent. For the first time my car was not vacuumed. What gives? I am used to a certain level oh service My service was serviced and the job was excellent. For the first time my car was not vacuumed. What gives? I am used to a certain level oh service More
by Lennox123
Employees Worked With
The person accepting me car was ????
September 02, 2018
Awesome Always courteous and helpful. Also keeps you in the loop as to how much longer you will wait. The waiting room is comfortable and stocked with water a Always courteous and helpful. Also keeps you in the loop as to how much longer you will wait. The waiting room is comfortable and stocked with water and coffee. More
by Judy68
Employees Worked With
Joe Walsh
September 02, 2018
Mx check and tire rotation Great job by entire staff in reviewing issues found and getting vehicle ready to go. Brought my young kids and they enjoyed the waiting area amenitie Great job by entire staff in reviewing issues found and getting vehicle ready to go. Brought my young kids and they enjoyed the waiting area amenities. More
by Michaelclark91
Employees Worked With
Joe Walsh
September 01, 2018
Excellent service! I have been to different Toyota dealers, this is the best by far, wonderful service, introducing their shuttle services to allow you to shop. I receiv I have been to different Toyota dealers, this is the best by far, wonderful service, introducing their shuttle services to allow you to shop. I received a complimentary car wash. Only disappointing fact was the gentleman didn’t put any effort into vacuuming. (Unless it wasn’t included as part of car wash) look forward to return the service overall besides that mishap was great! More
by Junyell
Employees Worked With
N/a
September 01, 2018
Best dealership, top customer satisfaction! The procees of car buying can be stressful. After dealing with numerous "elite" dealerships in the greater Boston area, I was so fortunate to find Pri The procees of car buying can be stressful. After dealing with numerous "elite" dealerships in the greater Boston area, I was so fortunate to find Prime! From the moment you walk in, this dealership is first class in the way they treat their customers and do business. I just came back for my second vehicle at Prime (even though I shopped around) and again saw why this dealership and it's employees are so special. Car buying is NOT complicated, and Prime ensures that. Days, weeks and even months after my purchase, my sales rep still personally calls me to ask if there is anything he can do and to ensure that I am happy with my purchase. Who else does this? Prime-that's who. Do yourself a favor and get to Prime the next time you need a vehicle. You will see why Prime motorcars makes car buying enjoyable - the way it should be! More
by Prime Advocate!
Employees Worked With
Troy Ward
September 01, 2018
Great Service was great and I did not wait too long for a Saturday Friendly staff and very helpful Will recommended this location to my friends Service was great and I did not wait too long for a Saturday Friendly staff and very helpful Will recommended this location to my friends More
by Emmeline
Employees Worked With
Mike Brown
September 01, 2018
Excellent work Express service was right on time, Lacey was very nice to explain a lot of maintanance/service issues that was not mention to me by prior service advi Express service was right on time, Lacey was very nice to explain a lot of maintanance/service issues that was not mention to me by prior service advisors More
by Toyota256
Employees Worked With
Lacey D
August 31, 2018
Repairs for my brakes Joe Walsh was a great help and calming figure in the stressful process of figuring out what was wrong with my car. He gave us a great deal and was ver Joe Walsh was a great help and calming figure in the stressful process of figuring out what was wrong with my car. He gave us a great deal and was very attentive to work with. I would go back to him in a heartbeat! More
by Cmurph
Employees Worked With
Joe Walsh
