Parkway Toyota of Boston

Good job! Mr.Walsh has impeccable customer service. He always knows what to do for my car .Thank you.Thank you I liked the old way of writing the reviews . Mr.Walsh has impeccable customer service. He always knows what to do for my car .Thank you.Thank you I liked the old way of writing the reviews . More

Efficient I was helped quickly, my car was ready by the time I requested, and the person helping me was honest and informative, as well as friendly. I was helped quickly, my car was ready by the time I requested, and the person helping me was honest and informative, as well as friendly. More

Both front & rear brakes,timing belt, and new tires Grant G. The Service Advisor was excellent providing a comprehensive review of service needed for my 15 year old Toyota Avalon. I was provided a fre Grant G. The Service Advisor was excellent providing a comprehensive review of service needed for my 15 year old Toyota Avalon. I was provided a free loaner auto as my service needed was a bit extensive. The only recommendation I would make is that I would like the paper floor mat removed from my auto upon completion of service. Regards, Victor Accattatis More

Exceptional customer service All the staff took us through the process of buying a new car with satisfactory explanation. The staff are well experienced, accommodating, friendly a All the staff took us through the process of buying a new car with satisfactory explanation. The staff are well experienced, accommodating, friendly and patient. More

Always great service My advisor, Grant , is always knowledgeable and pleasant to work with especially when I choose to wait while service is performed. Coffee and snacks My advisor, Grant , is always knowledgeable and pleasant to work with especially when I choose to wait while service is performed. Coffee and snacks a good touch. Always satisfied with work. More

Awesome experience @ Prime Toyota Me and my husband's experience @ Prime Toyota - Boston was awesome on purchasing a new car and working with your sales associate Alens Constant and Me and my husband's experience @ Prime Toyota - Boston was awesome on purchasing a new car and working with your sales associate Alens Constant and we would recommend Alens to friends and family. More

Service I went to Toyota just for a routine service, which turned out to be free. I also got a free shuttle service to and from my house while waiting for the I went to Toyota just for a routine service, which turned out to be free. I also got a free shuttle service to and from my house while waiting for the checkup. Mr. Burton was very helpful and reminded me I needed to retrieve my house keys from my car before taking the shuttle back home! More

Great service I got a great deal on Toyota Highlander. The salesperson Jean was really helpful during the whole process. He showed me a lot different vehicle befor I got a great deal on Toyota Highlander. The salesperson Jean was really helpful during the whole process. He showed me a lot different vehicle before I made my decision. More

High pressure, did not listen to me. I worked with Fernando on a new RAV4. He did a good job finding a car for me, and was the only sales person to approach me during my entire day of sho I worked with Fernando on a new RAV4. He did a good job finding a car for me, and was the only sales person to approach me during my entire day of shopping (including at other dealerships). I was not looking to purchase that day, but Fernando didn't want to take no for an answer. He lowered the price a few times which made me wonder how much the car was really worth. But, it was a solid deal compared to other cars I'd seen that day, so I shook his hand and agreed to buy. Then things got worse. I asked for financing options. Specifically, I wanted to know how much my payment would be based on two different down payments, and I wanted to know what my options for interest rates would be. Fernando, instead of listening to this, just told me what he was going to do for a down payment and what my rate would be. This despite multiple requests for options. I didn't argue because I was still fairly happy with the price and had been at the dealership so long that I just wanted to get the process over with. Then, a few days after the sale, I get a text about my inspection. Apparently, they let me leave the dealership without an inspection sticker. I'd never had that happen before and I've bought several cars in my life. I had to go back to the dealership another day, drove a half hour back and forth from my work. Waited close to two hours for an inspection on a brand new car. Didn't get the car back until I went out onto the sales floor to interrupt Fernando during his pitch to another custom (very uncomfortable). Then he asks a coworker to check on my car and, guess what, it was ready. I was basically forgotten about for who knows how long... Over all well below my expectations. More

Exceptional Hospitality & Service You can tell that this dealership is strictly 100% professional. These employees are thorough at their craft. The salesmen are kind and down-to-earth. You can tell that this dealership is strictly 100% professional. These employees are thorough at their craft. The salesmen are kind and down-to-earth. Mike the sales rep I met is phenomenal. I went in with certain expectations and he has exceeded them. I was given advice and saved a pretty penny thanks to his excellent service. I left with a Ford Prime Toyota is lucky to have such a fantastic employee! More