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Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,367 reviews
November 01, 2018
15k service Great, friendly and efficient people to work with, from check-in to conpletion! I had to keave the car and they textme when it was done which was also Great, friendly and efficient people to work with, from check-in to conpletion! I had to keave the car and they textme when it was done which was also helpful! Thanks More
by toyota
Employees Worked With
I dont know but the guy who took my car and the woman responsibly for checking in and texting when dine
October 30, 2018
Had car serviced Joe did a great job keeping me informed when my car would be ready. My vehicke was also serviced in a timely manner. Joe at Prime Toyota did a great j Joe did a great job keeping me informed when my car would be ready. My vehicke was also serviced in a timely manner. Joe at Prime Toyota did a great job. More
by Jim2018
Employees Worked With
Joe Walsh
October 20, 2018
Great service. Nice people Prime Toyota is the dealership and Grant is my service advisor, and he's great. Everyone at this site is pleasant and helpful. They acknowledge everyo Prime Toyota is the dealership and Grant is my service advisor, and he's great. Everyone at this site is pleasant and helpful. They acknowledge everyone who walks in with a smile. More
by Lou
Employees Worked With
Grant Gonzalez
October 18, 2018
Great customer service Service advisor Grant Gonzalez was a great help every time I go in to service my van. He gets me in and out within the time he tells me. Place is clea Service advisor Grant Gonzalez was a great help every time I go in to service my van. He gets me in and out within the time he tells me. Place is clean and there are refreshments for the customers to enjoy while waiting for their car unlike some other car dealers, you have to pay for the refreshments. More
by Lily L , Brookline
Employees Worked With
Grant Gonzalez
October 17, 2018
Excellent Joe was very nice and helpful. Together we decided to do the 5000 mile check up since the car is leaving for Florida this week. The service was done v Joe was very nice and helpful. Together we decided to do the 5000 mile check up since the car is leaving for Florida this week. The service was done very quickly. I will be back next spring and lease my next car there More
by Judy
Employees Worked With
Joe
October 15, 2018
THANK YOU !! I just want to thank prime Toyota Boston for EXEMPLARY Service !! Michael Khouri and Jose Guzman provided a purchase experience that I have never had I just want to thank prime Toyota Boston for EXEMPLARY Service !! Michael Khouri and Jose Guzman provided a purchase experience that I have never had from a car dealership in years . I will be returning to work with them and I will refer my friends . THANK YOU!! More
by Sarah Capin
Employees Worked With
Michael khouri , Jose Guzman
October 09, 2018
Awful, Degrading Experience High pressure tactics used by salesperson. Inappropriate comments made not relevant to the sales process. Manager was difficult to work with; not trut High pressure tactics used by salesperson. Inappropriate comments made not relevant to the sales process. Manager was difficult to work with; not truthful and incompetent More
by KR
Employees Worked With
Other employees
October 03, 2018
Good job! Mr.Walsh has impeccable customer service. He always knows what to do for my car .Thank you.Thank you I liked the old way of writing the reviews . Mr.Walsh has impeccable customer service. He always knows what to do for my car .Thank you.Thank you I liked the old way of writing the reviews . More
by WF roasted chicken
Employees Worked With
Mike Brown
October 01, 2018
Efficient I was helped quickly, my car was ready by the time I requested, and the person helping me was honest and informative, as well as friendly. I was helped quickly, my car was ready by the time I requested, and the person helping me was honest and informative, as well as friendly. More
by MrsB
Employees Worked With
Joan Polanco
September 21, 2018
Both front & rear brakes,timing belt, and new tires Grant G. The Service Advisor was excellent providing a comprehensive review of service needed for my 15 year old Toyota Avalon. I was provided a fre Grant G. The Service Advisor was excellent providing a comprehensive review of service needed for my 15 year old Toyota Avalon. I was provided a free loaner auto as my service needed was a bit extensive. The only recommendation I would make is that I would like the paper floor mat removed from my auto upon completion of service. Regards, Victor Accattatis More
by Vicacc
Employees Worked With
Grant Gonzalez
