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Parkway Toyota of Boston
West Roxbury, MA
1,370 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,370 reviews
April 04, 2019
Getting in new lease Hi - Abdel and Alens were wonderful guys to work with me for ending the current lease and getting into a new lease. Delighted to work Hi - Abdel and Alens were wonderful guys to work with me for ending the current lease and getting into a new lease. Delighted to work More
by Raj
Employees Worked With
Alens Constant
March 30, 2019
Dale was great and very professional Dale was pleasant and professional. Told me what time it would be done and offered to wash my car. He treated me with respect and was attentive to whe Dale was pleasant and professional. Told me what time it would be done and offered to wash my car. He treated me with respect and was attentive to when the car was done. More
by Jeffdiaz2
Employees Worked With
Dale
March 20, 2019
My salesman was very professional he understood my needs Tony my salesman took the time to understand my needs and requests and never tried to push anything on me he is a very professional person Tony my salesman took the time to understand my needs and requests and never tried to push anything on me he is a very professional person More
by Waterman3
Employees Worked With
Tony Vu
March 18, 2019
Very pleasant service experience I had a very pleasant service experience, as usual. Grant was friendly, helpful, and explained everything well. The work was done quickly and, because I had a very pleasant service experience, as usual. Grant was friendly, helpful, and explained everything well. The work was done quickly and, because it partially involved a recall, I was given a car to use. More
by Steve
Employees Worked With
Grant
March 16, 2019
Oil change Great service people very helpful friendly kept me up to date with the service of the car will Come back again for my next oil change Great service people very helpful friendly kept me up to date with the service of the car will Come back again for my next oil change More
by Rush
Employees Worked With
Lacey Harold j burton
March 15, 2019
Exceptional Customer Service Even my kids love going to Prime Toyota in West Roxbury. They enjoy playing the video games and, of course, the snacks. The employees are super nice Even my kids love going to Prime Toyota in West Roxbury. They enjoy playing the video games and, of course, the snacks. The employees are super nice and the waiting area is clean and comfortable. I do not mind waiting for my car to be serviced. There’s not many dealership I can say that about. Keep up the great work! More
by Msena
Employees Worked With
I apologize for not remembering her name but she work at the ‘express service’ check in desk.
March 12, 2019
Great Abdel is the best Sales Manager. He follows through with everything. He never makes promises he can’t keep. Great experience, not my first car from Abdel is the best Sales Manager. He follows through with everything. He never makes promises he can’t keep. Great experience, not my first car from Prime and it won’t be the last!!! More
by Dorie
Employees Worked With
Natashia
March 11, 2019
Terrible service They have all the wrong information on myself and my car even though I have been there multiple times. Quote over the phone different from written quo They have all the wrong information on myself and my car even though I have been there multiple times. Quote over the phone different from written quote. My car is now making a noise that it was not making prior to appt. More
by Lynne 123
Employees Worked With
Jack
March 09, 2019
Went for service and repair Jo walsh is incredibly helpful and will go to great lengths to assure your car gets the attention and service it needs! I will always ask fir his assi Jo walsh is incredibly helpful and will go to great lengths to assure your car gets the attention and service it needs! I will always ask fir his assistance. More
by Corolla
Employees Worked With
Jo walsh
February 11, 2019
Service My service was completed in a timely manner I was very pleased with the service dept especially Steve he is the best also I would like to comment on t My service was completed in a timely manner I was very pleased with the service dept especially Steve he is the best also I would like to comment on the honesty of the service dept and hope it will always be that way Example do not try to sell something that the customer doesn’t need as far as parts etc go More
by Itaco
Employees Worked With
Steve
