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Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,367 reviews
November 04, 2019
Great service as usual. Fast courteous and thorough. I purchased my car there and will buy another one from them when I am ready. Not too soon though 😀 purchased my car there and will buy another one from them when I am ready. Not too soon though 😀 More
by Lain C.
Employees Worked With
Mike Brown
October 28, 2019
Customer service is excellent at Prime Toyota and Honda of Dedham MA. Employees are very patient with customers. The listen to customers and strive to help diligently by searching carefully inventory in or of Dedham MA. Employees are very patient with customers. The listen to customers and strive to help diligently by searching carefully inventory in order to find the car that the customer want. More
by Gocene Pierre-Louis
Employees Worked With
Helio Monterrosa, Douglas Quintana
October 28, 2019
First time trying express service-highly recommend. The check in process was quick and easy. Turnaround time was 30 minutes which is excellent. I’m hesitant to tell others about it!! check in process was quick and easy. Turnaround time was 30 minutes which is excellent. I’m hesitant to tell others about it!! More
by Johnb
Employees Worked With
Lacey Derose. 5 stars, Mike Brown
October 20, 2019
Tire rotation Great service no games I have been going here for a year and it's the best auto service for any of the three cars I have owned. Highly recommend. Great service no games I have been going here for a year and it's the best auto service for any of the three cars I have owned. Highly recommend. More
by Wtcu
Employees Worked With
Lacey
October 02, 2019
DO NOT do business with this Prime Toyota dealer in West Roxbury, Ma. They delivered a new 40k plus 2019 Avalon with wheel damage. No replacement wheel offered but rather a repair of the damaged wheel. Then Roxbury, Ma. They delivered a new 40k plus 2019 Avalon with wheel damage. No replacement wheel offered but rather a repair of the damaged wheel. Then on top of that when I asked the dealer cost of the damaged wheel he lied to to me. Do not trust liars (in this case the used car manager). Sad because Toyota use to concerned with customer satisfaction. More
by The fastest
Employees Worked With
Used car manager, Mike Brown
September 16, 2019
Very professional service Jason was very courteous and hrlpf Excellent service was provided by all the employees. I just moved here from Ohio. I was very impressed by the service provided by Jason Dasilva. I wou Excellent service was provided by all the employees. I just moved here from Ohio. I was very impressed by the service provided by Jason Dasilva. I would recommend this dealer to all my friends. Thank you. More
by Gopal
Employees Worked With
Jason Dasilva
September 14, 2019
Don’t purchase a vehicle here If I could give less than one star I would. I purchased a new vehicle, and after taking delivery of the vehicle one night in the pouring rain, it wasn If I could give less than one star I would. I purchased a new vehicle, and after taking delivery of the vehicle one night in the pouring rain, it wasn’t until the following morning that I noticed that the passenger side window wasn’t working and a good size chip of paint was missing from the passenger door. The inside of the vehicle wasn’t even wiped clean let alone detailed. The vehicle was also delivered to me with no gas, no inspection sticker, and missing a key. I called my sales person and made an appointment to drop the vehicle off on Monday, Labor Day. Monday arrives, I hand my keys to the GM and am promised this will be top priority. Fast forward 11 days. Yes, that’s not a typo, 11 days. After numerous phone calls, an email to the GM, a visit to the showroom, I finally get the call that the vehicle is ready for pick up. Great. I’ll be there soon. My delight quickly turned to disgust as I realized the door with the paint chip now has a blemish that will need to be addressed and there are 2 additional chips In the paint glaring right at me. Oh, and not to mention, no sticker and no key. For my troubles I was offered a free detail. Pathetic, if you ask me. If you value your sanity, do not buy a vehicle here. You will regret it for sure. More
by Steve Clarke
Employees Worked With
Melanie Rosa
August 30, 2019
Excellence Good Job Excellence service provided from Lacey. She help me out with everything that I need it. Quick service turn over and friendly environment. K Good Job Excellence service provided from Lacey. She help me out with everything that I need it. Quick service turn over and friendly environment. Keep up the good work. More
by China
Employees Worked With
lacey
August 24, 2019
Maintenance service I had an appointment in the morning, the regular maintenance and checking took about 2 and a half hours, there is a nice waiting room with few TVs sna I had an appointment in the morning, the regular maintenance and checking took about 2 and a half hours, there is a nice waiting room with few TVs snacks and coffee machine. More
by Mayan
Employees Worked With
Mike Brown
August 19, 2019
Excellent Lacy DaRosa was very pleasant to talk with and kept us informed of the work that was being done. She said that my tire was still on warranty Lacy DaRosa was very pleasant to talk with and kept us informed of the work that was being done. She said that my tire was still on warranty More
by Medeiros luis57
Employees Worked With
Lacy DaRosa
