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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
April 19, 2021
Wow! I cannot believe the level of service i’ve received! I mean i cannot stress enough how great Natacha was, she was right on the ball each step of the way, provided excellent customer service , and made s I mean i cannot stress enough how great Natacha was, she was right on the ball each step of the way, provided excellent customer service , and made sure things ran smoothly and professionally! I give beyond 5 stars to Toyota of boston and Natacha herself! More
by felicia.germain
Employees Worked With
Natacha Alexandre
April 11, 2021
I had a positive experience purchasing a 2021 RAV4 Prime from Parkway Toyota. Natacha, Abdel, and James were friendly, knowledgeable, and efficient. There was good communication at each step of the proces from Parkway Toyota. Natacha, Abdel, and James were friendly, knowledgeable, and efficient. There was good communication at each step of the process. We were able to come to a reasonable agreement on the value for my trade-in. I will look to Parkway Toyota for any future Toyota vehicle purchases. More
by johntimothylally
Employees Worked With
Natacha, Abdel, James, Natacha Alexandre
March 04, 2021
I bought my 2014 Tundra here and have returned for service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Bosto service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Boston. More
by mosherenv
Employees Worked With
Jaquari Burton
February 27, 2021
As soon as you walk in the dealership they welcome you, they are very friendly . I ask a lot of questions . They answer all Questions. they are very friendly . I ask a lot of questions . They answer all Questions. More
by Serret72
February 22, 2021
They're a professional, helpful and kindly staff to assist you about the right treatment for your vehicle following all procedures to take care of costumers. assist you about the right treatment for your vehicle following all procedures to take care of costumers. More
by Myo
Employees Worked With
Lacey DeRose
February 18, 2021
Excellent work, very positive and helpful team! Thank you guys! Everything was easy and smooth. I only had literally go and pick up my car. guys! Everything was easy and smooth. I only had literally go and pick up my car. More
by Vassymih
Employees Worked With
February 12, 2021
My experience with the service department of Prime Toyota Boston has always been excellent in the six years I have owned my Camry. My service advisor, Lacey DeRose is excellent. Boston has always been excellent in the six years I have owned my Camry. My service advisor, Lacey DeRose is excellent. More
by mweil3
Employees Worked With
Lacey DeRose
February 10, 2021
The prime experience has been great , this is my second lease. Peter Stern and Andrew Tavares very professional and easy to work with. Great place to buy or lease a car. lease. Peter Stern and Andrew Tavares very professional and easy to work with. Great place to buy or lease a car. More
by jeanmusto
Employees Worked With
Andrew Tavares, Peter Stern
