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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
September 08, 2021
Jean was really kind, friendly, fair and personable. I had a very smooth purchase with him. He seemed genuinely interested in finding the best car for me. Thank you! had a very smooth purchase with him. He seemed genuinely interested in finding the best car for me. Thank you! More
by Heather Olafsson
Employees Worked With
September 06, 2021
We had a fabulously smooth purchase with Jean. Best experience I’ve had at a dealership. He was kind and attentive to what we were looking for. experience I’ve had at a dealership. He was kind and attentive to what we were looking for. More
by Caitj235
Employees Worked With
September 05, 2021
We were contacted by email, then greeted enthusiastically upon arrival, and treated nicely. We liked the cleanliness, social distancing and our rep wore a mask. upon arrival, and treated nicely. We liked the cleanliness, social distancing and our rep wore a mask. More
by Lfurash
Employees Worked With
September 05, 2021
I had a bad experience The finance department never gave I had a bad experience The finance department never gave me a chance to go over my payment plan The financial just kept refusing to answer my quest I had a bad experience The finance department never gave me a chance to go over my payment plan The financial just kept refusing to answer my questions More
by Annestesia
September 04, 2021
Jean was professional, friendly, and very easy to work with. Great experience overall. He got us the car we wanted quickly and made the experience stress free with. Great experience overall. He got us the car we wanted quickly and made the experience stress free More
by melanie.fossinger
Employees Worked With
September 02, 2021
Kennedy was a great sales person who listen to all of my concerns and answer all of my questions about the new car I was going to purchase. He did an excellent job throughout the whole process of buying a c concerns and answer all of my questions about the new car I was going to purchase. He did an excellent job throughout the whole process of buying a caring and I had many great conversations with him including both of our lives. In addition, he went over everything I needed to know about the car(all the features) and any advice he had which was great. He took all the time to make sure I felt comfortable with the car I am purchasing and made sure I didn’t have any when it was time for me to drive away in my new car. More
by Kenny
Employees Worked With
Kennedy Depradine
September 01, 2021
Kennedy was friendly and helpful from the moment I first met him. He answered all of my questions and explained things very clearly. He wasn't rushed and spent time to make sure I understood everything. met him. He answered all of my questions and explained things very clearly. He wasn't rushed and spent time to make sure I understood everything. I was very pleased with him and the other staff members that assisted me. Very pleasant experience overall More
by nadermoo
Employees Worked With
Kennedy Depradine
August 31, 2021
Great service, price was above Msrp from covid unfortunately, but I understand. Came in using my own bank for loan, the first finance guy I used seemed annoyed after I wouldn’t use Toyota credit ( unfortunately, but I understand. Came in using my own bank for loan, the first finance guy I used seemed annoyed after I wouldn’t use Toyota credit (who I got the bill of sale from). Second one (who actually finished the transaction) was very helpful and informative, despite me declining the extra warranty and other add-ons. Besides the first finance guy, the experience from the salesman and dealership as a whole was great. More
by colby9
Employees Worked With
Other Employees :
Whoever completed my transaction, 5 stars. The gentleman who gave me bill of sale, 2 stars.
August 28, 2021
I had a very positive experience with Parkway Toyota and Natacha specifically. She was very knowledgeable, patient, kind and available - and I felt very respected and comfortable the entire time. I have had Natacha specifically. She was very knowledgeable, patient, kind and available - and I felt very respected and comfortable the entire time. I have had very different experiences at other car dealerships and with other sales people but this was a wholly positive experience and I am very happy with my new car. More
by Kerry.mullin
Employees Worked With
Natacha Alexandre
August 23, 2021
Jean Preval was very professional, honest and respectful. He listened and followed up and got us answers. The whole afternoon was a pleasure I walked buying a brand new car. I highly recommend them. He listened and followed up and got us answers. The whole afternoon was a pleasure I walked buying a brand new car. I highly recommend them. More
by Nancy
Employees Worked With
